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Topic # 17303 20-Nov-2007 12:29
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From a now locked previous thread;

Mauricio Freitas: "I don't know what's the name of the "PDF bill via e-mail" option, but I will find out now that I know why we get such different reports..."

Did you (or anyone) find out?

I would like to move away from a paper bill but from reading previous threads am nervous about doing so.

Thx



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  Reply # 96066 20-Nov-2007 12:36
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No, I couldn't find. But don't ask for "eBill" because this is the name of the now gone NZ Post electronic payment service - if you say eBill the CSR will think it's the old service and say it's gone.




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  Reply # 96158 20-Nov-2007 23:42
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I asked for this option and was told that it was activated on my account (28th September-ish).  Since then I've had no paper accounts, but also no emails.  I rang them back but they basically didn't know about that option, so they sent me out copies of the bill I missed and switched me back. I'm waiting to hear back from them, I don't hold out much hope.

 
 
 
 




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  Reply # 96185 21-Nov-2007 09:42
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I'm staggered that in 2007, a telecommunications company could overhaul its billing system and not have electronic billing as a fundamental part of its new service.

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  Reply # 96247 21-Nov-2007 17:17

It wouldn't surprise me if the functionality is there, it just isn't being offered yet.

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  Reply # 96250 21-Nov-2007 17:29
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closetgeek: I'm staggered that in 2007, a telecommunications company could overhaul its billing system and not have electronic billing as a fundamental part of its new service.


I don't think it's as easy as just flipping a switch, there are a lot of other aspects to take into account.

For example, if the bill gets emailed electronically, and it happens to go straight into the customer's spam filters, and they become three months behind, could it be deemed that the customer never received it?  Are they then legally liable for the overdue costs?

Look at it from Vodafone's point of view, hard copy works most of the time, and electronic billing will come, but just not right now.



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  Reply # 96264 21-Nov-2007 19:26
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nate: For example, if the bill gets emailed electronically, and it happens to go straight into the customer's spam filters, and they become three months behind, could it be deemed that the customer never received it? Are they then legally liable for the overdue costs?


If the postman decides to throw his mail sack in the river and I don't receive my paper bill, do I suddenly become absolved of my obligation to pay for services? I don't think so. Your argument is only a couple of shades of gray removed from the man who says it isn't shoplifting because the price tag wasn't attached Smile

Anyway, I think I am sufficiently nervous about Vodafone's capabilities and will stick with my paper bill for now.

Thanks to those who replied.


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  Reply # 96276 21-Nov-2007 20:45
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For example, if the bill gets emailed electronically, and it happens to go straight into the customer's spam filters, and they become three months behind, could it be deemed that the customer never received it? Are they then legally liable for the overdue costs?


Keep in mind that I seem to be having issues getting paper bills so ebills would be welcomed.




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