Just change my plan pricing, it's really not that hard

Forums › One NZ (including Farmside) › Just change my plan pricing, it's really not that hard

mentalinc

3384 posts

Uber Geek
+1 received by user: 1023

Trusted

#177285 28-Jul-2015 19:33

Been on the phone for 50 minutes been put on hold at least 8 times.

I just needed them to update my plan pricing from the current $115 for unlimited VDSL with phone to the $99 plan for exactly the same thing.

Why is this so hard?

What should have been a 3 minute phone conversation to say "I can do that no problems, type a bit, then done. can I help you with anything else today?"

CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB: Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX

Dolts

214 posts

Master Geek
+1 received by user: 76

#1353727 28-Jul-2015 19:46

I feel your pain.

Had a 40+min call and multiple transfers just to get someone to understand I wanted to cancel my acc and pay the early termination fee.

Batman

Mad Scientist
30013 posts

Uber Geek
+1 received by user: 6217

Trusted

Lifetime subscriber

#1353760 28-Jul-2015 20:10

Took an hour on the phone to spark to pay my bill

dylanp

842 posts

Ultimate Geek
+1 received by user: 392

Trusted

#1354301 29-Jul-2015 11:54

mentalinc: Been on the phone for 50 minutes been put on hold at least 8 times. I just needed them to update my plan pricing from the current $115 for unlimited VDSL with phone to the $99 plan for exactly the same thing. Why is this so hard? What should have been a 3 minute phone conversation to say "I can do that no problems, type a bit, then done. can I help you with anything else today?"

Was that sorted for you in the end?