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mentalinc

3225 posts

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#177285 28-Jul-2015 19:33
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Been on the phone for 50 minutes been put on hold at least 8 times.

 

 

I just needed them to update my plan pricing from the current $115 for unlimited VDSL with phone to the $99 plan for exactly the same thing.

 

 

Why is this so hard?

 

 

 

What should have been a 3 minute phone conversation to say "I can do that no problems, type a bit, then done. can I help you with anything else today?"




CPU: AMD 5900x | RAM: GSKILL Trident Z Neo RGB F4-3600C16D-32GTZNC-32-GB | MB:  Asus X570-E | GFX: EVGA FTW3 Ultra RTX 3080Ti| Monitor: LG 27GL850-B 2560x1440

 

Quic: https://account.quic.nz/refer/473833 R473833EQKIBX 


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Dolts
214 posts

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  #1353727 28-Jul-2015 19:46
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I feel your pain.

Had a 40+min call and multiple transfers just to get someone to understand I wanted to cancel my acc and pay the early termination fee.



Batman
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  #1353760 28-Jul-2015 20:10
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Took an hour on the phone to spark to pay my bill

dylanp
840 posts

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  #1354301 29-Jul-2015 11:54
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mentalinc: Been on the phone for 50 minutes been put on hold at least 8 times. I just needed them to update my plan pricing from the current $115 for unlimited VDSL with phone to the $99 plan for exactly the same thing. Why is this so hard? What should have been a 3 minute phone conversation to say "I can do that no problems, type a bit, then done. can I help you with anything else today?"


Was that sorted for you in the end?

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