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# 177285 28-Jul-2015 19:33
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Been on the phone for 50 minutes been put on hold at least 8 times.

 

 

I just needed them to update my plan pricing from the current $115 for unlimited VDSL with phone to the $99 plan for exactly the same thing.

 

 

Why is this so hard?

 

 

 

What should have been a 3 minute phone conversation to say "I can do that no problems, type a bit, then done. can I help you with anything else today?"




CPU: Intel 3770k| RAM: F3-2400C10D-16GTX G.Skill Trident X |MB:  Gigabyte Z77X-UD5H-WB | GFX: GV-N660OC-2GD gv-n660oc-2gd GeForce GTX 660 | Monitor: Qnix 27" 2560x1440

 

 


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  # 1353727 28-Jul-2015 19:46
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I feel your pain.

Had a 40+min call and multiple transfers just to get someone to understand I wanted to cancel my acc and pay the early termination fee.

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  # 1353760 28-Jul-2015 20:10
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Took an hour on the phone to spark to pay my bill




Involuntary autocorrect in operation on mobile device. Apologies in advance.


 
 
 
 


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Ultimate Geek

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  # 1354301 29-Jul-2015 11:54
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mentalinc: Been on the phone for 50 minutes been put on hold at least 8 times. I just needed them to update my plan pricing from the current $115 for unlimited VDSL with phone to the $99 plan for exactly the same thing. Why is this so hard? What should have been a 3 minute phone conversation to say "I can do that no problems, type a bit, then done. can I help you with anything else today?"


Was that sorted for you in the end?

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