[WXC/VFX] VFX and assigned numbers

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thekiwi

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#17963 19-Dec-2007 22:08

Hi

Just a question on VFX.

At the moment numbers are not available for our area (Gisborne), but is it be possible to be assigned a local number in another region?

I'll be having a Trixbox setup at home and want to use XNet for outgoing calls etc ... but it would be mega cool if I could use the standard POTS line for local Gisborne calls, but utilise free local incoming calls for another region?

grant_k

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#100933 19-Dec-2007 23:34

Here is a work-around which is not officially sanctioned by WxC but nevertheless it will solve your problem:

- You need a Family Member or Friend who lives in the region where you want to sign up for your VFX Local Number
- Sign up for VFX using that person's address
- Purchase your VFX hardware and notify WxC of the MAC
- Plug it into your router and wait for WxC to provision the service
- As soon as the LINE 1 indicator comes on, you can make and receive calls so make sure that everything is working properly
- Make arrangement with your Family Member or Friend to forward the WxC invoices to you for payment
- Update your physical address details in the Voice Portal to the correct address for 111 Emergency Services

That's it. You now have a local number in the calling area where your Family Member or Friend lives, even though you live somewhere different

kfella2000

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#100950 20-Dec-2007 05:18

grant_k:
- Make arrangement with your Family Member or Friend to forward the WxC invoices to you for payment

Or get your invoice emailed to you from WXC and that would save the hassle of your friend or family member forwarding them on.

sbiddle

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#100955 20-Dec-2007 06:42

Just to add to Grant_K's post - what he says will work but the reason you can't actually sign up for a number outside your region is that it currently breaches the NAD (number administration deed) rules which state you can only make local calls when are are inside the local calling area that the number is assigned too. This is a completely outdated rule in the VoIP era and will hopefully be changed at some stage in the future. All telco's have to abide by this (iTalk choose to ignore it) but even Vodafone's At Home service will only allow you to move the device between local cellsites, if you take it outside the area Vodafone will disconnect your service.

thekiwi

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#100991 20-Dec-2007 11:26

Hi

Thanks for the replies.

One other thing, which isnt outlined fully on the Xnet website.

VFX is available nationwide (ie for everyone) but only some will be able to be assigned a number for incoming calls?

So those of us in areas where numbers aren't available can still use VFX just for making outgoing calls and, say with a Trixbox machine etc but have incoming calls via the standard PSTN ?

grant_k

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#100994 20-Dec-2007 11:34

thekiwi: VFX is available nationwide (ie for everyone) but only some will be able to be assigned a number for incoming calls?

So those of us in areas where numbers aren't available can still use VFX just for making outgoing calls and, say with a Trixbox machine etc but have incoming calls via the standard PSTN ?

No, VFX in its current incarnation doesn't work that way, sorry.

Either you sign up for VFX and receive incoming and can make outgoing calls, or you don't sign up and cannot do either.

If you are in an area without a Local POP, you can't currently sign up unless you use the workaround I described above.

thekiwi

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#100997 20-Dec-2007 11:38

grant_k:
thekiwi: VFX is available nationwide (ie for everyone) but only some will be able to be assigned a number for incoming calls?

So those of us in areas where numbers aren't available can still use VFX just for making outgoing calls and, say with a Trixbox machine etc but have incoming calls via the standard PSTN ?

No, VFX in its current incarnation doesn't work that way, sorry.

Either you sign up for VFX and receive incoming and can make outgoing calls, or you don't sign up and cannot do either.

If you are in an area without a Local POP, you can't currently sign up unless you use the workaround I described above.

Hmmm had a feeling that might be the case.

They need to change the wording on this to make it clearer:

Q. Is VFX available in my area?

A. Xnet VFX is available nationwide and simply requires a high speed Internet connection. Many people choose VFX as a low cost alternative for outbound toll calls on the old fashion telecom network. For those who would like to get rid of your traditional telephone line all together, check our Availability Table to see if local numbers are available in your area.

ie VFX isnt available nationwide and not for those who want to make cheaper outbound calls, and the second sentence implies an optional added benefit.

Lenovo

Shop now for Lenovo laptops and other devices (affiliate link).

grant_k

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#100998 20-Dec-2007 11:45

thekiwi: They need to change the wording on this to make it clearer:

Q. Is VFX available in my area?

A. Xnet VFX is available nationwide and simply requires a high speed Internet connection. Many people choose VFX as a low cost alternative for outbound toll calls on the old fashion telecom network. For those who would like to get rid of your traditional telephone line all together, check our Availability Table to see if local numbers are available in your area.

ie VFX isnt available nationwide and not for those who want to make cheaper outbound calls, and the second sentence implies an optional added benefit.

Yes, I agree, that is quite misleading.

The first two sentences: "Xnet VFX...old fashion telecom network." appear to be referring to the situation where somebody has a POTS line and uses VFX as a second line primarily for outbound calling.

But in order to do that, you need to be able to sign up for VFX in the first place, and in order to do that, local numbers need to be available in your area.

It could definitely be worded a lot more clearly.

maverick

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WorldxChange

#101032 20-Dec-2007 14:12

Thanks for the feedback Guys don't think it was misleading though

as thats something we never try to do here, we will look to amend this to try and clear up any misunderstandings

Xnet VFX is available nationwide and simply requires a high speed Internet connection & Xnet approved, VoIP enabled hardware. Please check out our Availability Table to see if local numbers can be assigned in your area. If you are outside of the VFX enabled local calling areas, you can still sign up for the service for use as a low cost outbound tolls alternative. You will be issued a phone number from your general region, but you will not want people within your normal free calling area to call you on that number as they will likely incur a toll charge from their service provider. WorldxChange currently cover 18 of the 24 local calling areas and will continue to grow the coverage over time.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

thekiwi

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#101052 20-Dec-2007 15:21

maverick: Thanks for the feedback Guys don't think it was misleading though as thats something we never try to do here, we will look to amend this to try and clear up any misunderstandings

Xnet VFX is available nationwide and simply requires a high speed Internet connection & Xnet approved, VoIP enabled hardware. Please check out our Availability Table to see if local numbers can be assigned in your area. If you are outside of the VFX enabled local calling areas, you can still sign up for the service for use as a low cost outbound tolls alternative. You will be issued a phone number from your general region, but you will not want people within your normal free calling area to call you on that number as they will likely incur a toll charge from their service provider. WorldxChange currently cover 18 of the 24 local calling areas and will continue to grow the coverage over time.

Yahoooo awesome ... so I can sign up. made my day :)

grant_k

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#101064 20-Dec-2007 16:06

maverick: Thanks for the feedback Guys don't think it was misleading though as thats something we never try to do here, we will look to amend this to try and clear up any misunderstandings

Xnet VFX is available nationwide and simply requires a high speed Internet connection & Xnet approved, VoIP enabled hardware. Please check out our Availability Table to see if local numbers can be assigned in your area. If you are outside of the VFX enabled local calling areas, you can still sign up for the service for use as a low cost outbound tolls alternative. You will be issued a phone number from your general region

Cheers for that Maverick, obviously I was unaware of this provision as well.

Guess I should have checked your web site for myself before making rash judgements

The above paragraph is certainly quite clear, much better than the one quoted above in TheKiwi's post.

It's good to hear that there is an officially-sanctioned workaround for customers who live outside one of the 18 Local Calling Areas which are presently covered. Well done