Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


441 posts

Ultimate Geek
+1 received by user: 106


Topic # 183799 30-Oct-2015 14:10
Send private message

Is the Vodafone cable out in Johnsonville this afternoon?

I'm at work, but the wife is at home saying no net. I've got her to power cycle the router and modem, and rebooted her laptop but still no net.

Anyone else in the Johnsonville area having net issues on VF cable?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
BDFL - Memuneh
60592 posts

Uber Geek
+1 received by user: 11525

Administrator
Trusted
Geekzone
Lifetime subscriber

42 posts

Geek
+1 received by user: 3


  Reply # 1417226 30-Oct-2015 17:27
Send private message

Been down for me in Khandallah since 12pm. Still down. Came back for 10 minutes about an hour ago.

57 posts

Master Geek
+1 received by user: 9


  Reply # 1417541 31-Oct-2015 09:23
Send private message

Kandallah has been down off an on for the past few days. It is down at the moment, for example.
Quite frankly this is not acceptible.

It would be nice if someone from VF commented on what is going on...

3631 posts

Uber Geek
+1 received by user: 753


  Reply # 1417608 31-Oct-2015 11:32
Send private message

Have you logged a fault with them?

19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1417630 31-Oct-2015 11:42
Send private message

Have you got an official fault ticket open?

BDFL - Memuneh
60592 posts

Uber Geek
+1 received by user: 11525

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1417660 31-Oct-2015 12:25
Send private message
4853 posts

Uber Geek
+1 received by user: 91

Trusted

  Reply # 1417663 31-Oct-2015 12:34
Send private message

freitasm: John, isn't there anything in the system? Three different people saying the same thing in same node, I start seeing trends...




Add me to it for Khandallah. Internet has been up and down like a yoyo and whenever I call they say they know there is a problem and techs are working on it. As I was leaving home today I saw a Downer truck and asked what they were doing. Turns out that were replacing wiring for another house near me and had no idea about my house. I don't have a wiring issue because my cable TV is fine. This message means iy must be further up the line. I just hope they fix it soon because it's frustrating having it go up and down all the time.




System One: Popcorn Hour A200,  PS3 SuperSlim, NPVR and Plex Server running on Gigabyte Brix (Windows 10 Pro), Sony BDP-S390 BD player, Pioneer AVR, Raspberry Pi running Kodi and Plex, Panasonic 60" 3D plasma, Google Chromecast

System Two: Popcorn Hour A200 ,  Oppo BDP-80 BluRay Player with hardware mode to be region free, Vivitek HD1080P 1080P DLP projector with 100" screen. Harman Kardon HK AVR 254 7.1 receiver, Samsung 4K player, Google Chromecast

 


My Google+ page 

 

 

 

https://plus.google.com/+laurencechiu

 

 


BDFL - Memuneh
60592 posts

Uber Geek
+1 received by user: 11525

Administrator
Trusted
Geekzone
Lifetime subscriber

  Reply # 1417664 31-Oct-2015 12:36
Send private message

I assume there is an alarm somewhere when things go down, but I wonder if the alarm actually generates any actionable insight.

Meaning - start working on things BEFORE people complain.

That's why I asked @JohnR if there's anything in the system.






3631 posts

Uber Geek
+1 received by user: 753


  Reply # 1417746 31-Oct-2015 16:29
Send private message

That's a good idea. But when I worked at TCL Faults there was nothing like that. The only we found out about any issues on the cable network was when dozens of customers started calling to report faults.

BDFL - Memuneh
60592 posts

Uber Geek
+1 received by user: 11525

Administrator
Trusted
Geekzone
Lifetime subscriber

57 posts

Master Geek
+1 received by user: 9


  Reply # 1417918 31-Oct-2015 22:33
Send private message

johnr: Have you got an official fault ticket open?


No, but I promise it is true. Things really aren't working as they should.


19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1417956 1-Nov-2015 05:29
Send private message

Please call and log a fault ticket provide times dates of the outages

21121 posts

Uber Geek
+1 received by user: 4210

Trusted
Subscriber

  Reply # 1417973 1-Nov-2015 07:17
One person supports this post
Send private message

freitasm: Yes, it's a very dumb way of doing it.


Not from a complaints standpoint. Users not notifying of outages basically means you dont have to do anything till they call you, if you proactively monitor then you have records that can be used against you.




Richard rich.ms

57 posts

Master Geek
+1 received by user: 9


  Reply # 1418414 1-Nov-2015 23:37
2 people support this post
Send private message

johnr: Please call and log a fault ticket provide times dates of the outages


No, I value my time too much to call VF's shocking phone support. The fault has been logged by multiple users in this thread.

Here is another:
  down Sunday 1 November 2015 at 23:34 (now) in Khandallah

Thanks



19282 posts

Uber Geek
+1 received by user: 2600
Inactive user


  Reply # 1418460 2-Nov-2015 06:38
Send private message

kaczor47:
johnr: Please call and log a fault ticket provide times dates of the outages


No, I value my time too much to call VF's shocking phone support. The fault has been logged by multiple users in this thread.

Here is another:
  down Sunday 1 November 2015 at 23:34 (now) in Khandallah

Thanks




You may live in ' Khandallah ' but the Node you could be connected to may well be in another location, If you are not willing to call log and log an official fault ticket that is your call

But when did you last call into Vodafone? Loads more staff now work out of a new building in Chch taking HFC calls

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.