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Forums › Vodafone New Zealand › VF Cable Internet down in Johnsonville


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Topic # 183799 30-Oct-2015 14:10
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Is the Vodafone cable out in Johnsonville this afternoon?

I'm at work, but the wife is at home saying no net. I've got her to power cycle the router and modem, and rebooted her laptop but still no net.

Anyone else in the Johnsonville area having net issues on VF cable?

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BDFL - Memuneh
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  Reply # 1417053 30-Oct-2015 14:40
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Working for us - I have just connected to my home server.




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  Reply # 1417226 30-Oct-2015 17:27
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Been down for me in Khandallah since 12pm. Still down. Came back for 10 minutes about an hour ago.

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  Reply # 1417541 31-Oct-2015 09:23
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Kandallah has been down off an on for the past few days. It is down at the moment, for example.
Quite frankly this is not acceptible.

It would be nice if someone from VF commented on what is going on...

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  Reply # 1417608 31-Oct-2015 11:32
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Have you logged a fault with them?

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  Reply # 1417630 31-Oct-2015 11:42
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Have you got an official fault ticket open?

BDFL - Memuneh
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  Reply # 1417660 31-Oct-2015 12:25
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John, isn't there anything in the system? Three different people saying the same thing in same node, I start seeing trends...




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  Reply # 1417663 31-Oct-2015 12:34
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freitasm: John, isn't there anything in the system? Three different people saying the same thing in same node, I start seeing trends...




Add me to it for Khandallah. Internet has been up and down like a yoyo and whenever I call they say they know there is a problem and techs are working on it. As I was leaving home today I saw a Downer truck and asked what they were doing. Turns out that were replacing wiring for another house near me and had no idea about my house. I don't have a wiring issue because my cable TV is fine. This message means iy must be further up the line. I just hope they fix it soon because it's frustrating having it go up and down all the time.




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  Reply # 1417664 31-Oct-2015 12:36
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I assume there is an alarm somewhere when things go down, but I wonder if the alarm actually generates any actionable insight.

Meaning - start working on things BEFORE people complain.

That's why I asked @JohnR if there's anything in the system.




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  Reply # 1417746 31-Oct-2015 16:29
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That's a good idea. But when I worked at TCL Faults there was nothing like that. The only we found out about any issues on the cable network was when dozens of customers started calling to report faults.

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  Reply # 1417753 31-Oct-2015 16:50
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Yes, it's a very dumb way of doing it.




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  Reply # 1417918 31-Oct-2015 22:33
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johnr: Have you got an official fault ticket open?


No, but I promise it is true. Things really aren't working as they should.

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  Reply # 1417956 1-Nov-2015 05:29
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Please call and log a fault ticket provide times dates of the outages

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  Reply # 1417973 1-Nov-2015 07:17
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freitasm: Yes, it's a very dumb way of doing it.


Not from a complaints standpoint. Users not notifying of outages basically means you dont have to do anything till they call you, if you proactively monitor then you have records that can be used against you.




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  Reply # 1418414 1-Nov-2015 23:37
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johnr: Please call and log a fault ticket provide times dates of the outages


No, I value my time too much to call VF's shocking phone support. The fault has been logged by multiple users in this thread.

Here is another:
  down Sunday 1 November 2015 at 23:34 (now) in Khandallah

Thanks

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  Reply # 1418460 2-Nov-2015 06:38
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kaczor47:
johnr: Please call and log a fault ticket provide times dates of the outages


No, I value my time too much to call VF's shocking phone support. The fault has been logged by multiple users in this thread.

Here is another:
  down Sunday 1 November 2015 at 23:34 (now) in Khandallah

Thanks




You may live in ' Khandallah ' but the Node you could be connected to may well be in another location, If you are not willing to call log and log an official fault ticket that is your call

But when did you last call into Vodafone? Loads more staff now work out of a new building in Chch taking HFC calls

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