[WXC/VFX] WxC - funky billing this month?

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willnz

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#18577 15-Jan-2008 11:44

Just got my latest WxC invoice - there are calls that are apparently made FROM two lines I don't have through WxC (one of those being my mobile # - if I knew WxC had a mobile network I'd have changed long ago!

), and the other being a number I've never seen before. There's only $0.27 in call charges that shouldn't be there so I can't really be bothered sorting it out -- but has anyone else seen anything unusual with their bills this month?

I recall Phil mentioning something about the billing system -- can you reclarify what's happening there Phil? Is it being completely upgraded or what?

joshp

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#104950 15-Jan-2008 12:16

Hi Will,

Sorry firstly, it appears that for the re-directed call record we printed the A and B Party Numbers not the B and C Parties, so you would have seen a call from your Cellphone to your VFX Number which was then subsequently forwarded to your Cellphone (hence the charge)..

Feel free to call in to get the full call records, it is simply a misprint but does represent valid calls/charges.

Thanks

Josh

http://wxc.co.nz

maverick

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#104954 15-Jan-2008 12:24

willnz:
I recall Phil mentioning something about the billing system -- can you reclarify what's happening there Phil? Is it being completely upgraded or what?

We are doing a lot of work in the backend which you won't see so there are always things being done to the new billing system to improve it in this case Call Diverted numbers had been added to the billing but the wrong presentation of A B and C numbers was implemented, this has now been fixed, apolagies for the confusion.

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

mortonman

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#104957 15-Jan-2008 12:48

I just have broadband and calling with Xnet but it would be good to state the calling plan on the bill. You have different rates on different plans shown on your website but it is not clear what plan you have been signed up to when looking at you bill (or at least it wasn't last time i checked).

willnz

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#104975 15-Jan-2008 13:50

ahhh :) good to know it's already fixed :). So... any plans for an "MVNO" then?

Seeing a mobile number on my WxC bill as a "line number" made me go all tingly and schtuff

geek4me

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#104986 15-Jan-2008 14:24

I like the details given on the account especially the list of local numbers called. One useful line to add would be a Total for the number of minutes and maybe seconds used for both local calls and toll calls. While not essential it would provide an indication of time spent on local calls from month to month. Currently to find this out I have to add several pages of individual call times.

grant_k

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#104989 15-Jan-2008 14:39

geek4me: I like the details given on the account especially the list of local numbers called. One useful line to add would be a Total for the number of minutes and maybe seconds used for both local calls and toll calls. While not essential it would provide an indication of time spent on local calls from month to month. Currently to find this out I have to add several pages of individual call times.

Agreed -- I find the list of Local Calls quite useful too.

And I also agree with your suggestion about the totals for Local and National Toll Calls. While we're on the subject, how about a total for Mobile Calls as well. That would be very handy for sure

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

maverick

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#104999 15-Jan-2008 16:04

Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well

https://www.facebook.com/wxccommunications

grant_k

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#105011 15-Jan-2008 16:30

maverick:

Yeah, I get the hint Phil -- it's coming as part of the all-new super-duper billing system upgrade. Great to hear

itey

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#105255 16-Jan-2008 18:23

I've been getting billed for my broadband and vfx line all fine, but haven't been billed for any vfx calls since I signed up (mid November).

I sorted it out today though.