Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




162 posts

Master Geek
+1 received by user: 4


# 18671 19-Jan-2008 00:19
Send private message

I've just recently picked up a pre-configured PAP2T and connected to the Xnet VFX service.  

Most of the time it works really well, however intermittently the PAP2T line 1 light has been turning off, no dial tone, and showing "can't connect to login server" error.  So far its occured once daily, usually in the early evening (around 8pm).

I sent the helpdesk an email last night, but so far haven't heard back from WxC.   (little disappointed to find only 8-8pm support)

Has anyone experianced this and know of a fix?? 

To get the device to re-connect on both occassions I've needed to restart my Router.   The first couple of times I was using my DLink DSL-504G.   Today I changed to an older Nokia M1122, however the same issue occured.

Any advise would be appreciated...    Was planning to go Naked ADSL however need to get this resolved first...

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2
2346 posts

Uber Geek
+1 received by user: 410

Trusted
Subscriber

  # 105625 19-Jan-2008 00:58
Send private message

well is your internet connection dropping too? or is it only the PAP2T?

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  # 105628 19-Jan-2008 06:07
Send private message

We do see this occassionaly and generally 95% of the time it's the router blocking the SIP traffic, the error "Can't connect to Logon server" means it's getting no reply, what I think you may find is that your device may be setup as DHCP and the router may be doing a renew of lease (Ie IP address to the device) every 24 hours, this could be the problem.

Try setting your device to a static IP address, make sure you also set the DNS entries as well, see how you go after that.




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 
 
 
 




162 posts

Master Geek
+1 received by user: 4


  # 105682 19-Jan-2008 14:32
Send private message

Thanks for the advise...

The internet connection remains up, just the PAP2T can't connect.  (PC's have no problem)

After the first issue I setup a fixed IP on the PAP2T, however hadn't set the DNS addresses.   I've set these now to the WxC DNS IP's and will see how it goes... 

I've noticed on other posts that people comment that the manual says to allow certain ports, however I don't have a manual for the PAP2T and can't locate one on the web..  Just the quick start guide...

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  # 105691 19-Jan-2008 15:42
Send private message

kerrin: Thanks for the advise...

The internet connection remains up, just the PAP2T can't connect. (PC's have no problem)

After the first issue I setup a fixed IP on the PAP2T, however hadn't set the DNS addresses. I've set these now to the WxC DNS IP's and will see how it goes...

I've noticed on other posts that people comment that the manual says to allow certain ports, however I don't have a manual for the PAP2T and can't locate one on the web.. Just the quick start guide...



"The internet connection remains up, just the PAP2T can't connect. (PC's have no problem),"
Some routers actually seem to have a problem with passing the SIP packets after a time out period.

For your DNS you can add in your router default gateway as one of them as well





Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



162 posts

Master Geek
+1 received by user: 4


  # 105702 19-Jan-2008 18:00
Send private message

Can you recommend a good reliable router?   Thinking of moving to Naked ADSL, so having the voip line up is fairly important...

3539 posts

Uber Geek
+1 received by user: 125

Trusted

  # 105704 19-Jan-2008 18:13
Send private message

kerrin: Can you recommend a good reliable router?   Thinking of moving to Naked ADSL, so having the voip line up is fairly important...

I think it's best to get an all-in-one device so you won't have the problems you are currently having with SIP packets not being forwarded through the firewall etc.  Also, if you get a Linksys device, it has good QoS which is designed to work with VFX, thus preventing voice breakup when heavy network traffic is happening at the same time.

I suggest you have a look at the Linksys WAG54GP2V2:



Full details are here:

http://www.xnet.co.nz/vfx/hardware.shtml



162 posts

Master Geek
+1 received by user: 4


# 105829 20-Jan-2008 17:32
Send private message

Hadn't thought about QoS before I brought the PAP2T.   Downloading doesn't seem to affect it, just uploading, which should be sorted by moving to Fusion...

Good news is that it's now been on-line ever since I set the DNS entries... Fingers crossed it stays that way...   Cool

 
 
 
 


3539 posts

Uber Geek
+1 received by user: 125

Trusted

  # 105858 20-Jan-2008 20:18
Send private message

kerrin: Hadn't thought about QoS before I brought the PAP2T.   Downloading doesn't seem to affect it, just uploading, which should be sorted by moving to Fusion...

Yeah, uploading caused me the most problems as well, but more than likely that will be sorted by the FS Upload provided by Fusion, as you say.  I have a SPA2102 which often has 2 simultaneous phone calls happening and it works perfectly with a FS/FS Xnet connection and an old ADSL router that doesn't have any QoS.

kerrin: Good news is that it's now been on-line ever since I set the DNS entries... Fingers crossed it stays that way...   Cool
Great to hear Laughing DNS entries are useful things Smile



162 posts

Master Geek
+1 received by user: 4


  # 106960 26-Jan-2008 22:09
Send private message

The issue is still occuring intermittently.  It's usually early evening around 8-9pm, however have also experianced it at other times, and some days it doesn't occur at all.

Looking at my router logs about the same time the DSL line drops and reconnects.   My router has 3 reset options:  DSL, Soft and Full.  I've found that doing a soft or full reset on the router brings it back, restarting DSL only doesn't.

Does any one know why the DSL line drops and reconnects?   Is this the router/ISP renewing my external IP address?


3267 posts

Uber Geek
+1 received by user: 77

Trusted

  # 106986 27-Jan-2008 08:17
Send private message

So the modem also drops the line?  On which exchange are you, or which area do you live in? If your exchange is being upgraded to ADSL2+ that could be the problem and you will get it for about 6 weeks while they commission the equipment, stable after that.




You can never have enough Volvos!


3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  # 106987 27-Jan-2008 08:17
Send private message

Can you test it this way,

Have both devices on line and working, then disconnect your DSL for a minute , then reconnect your DSL see if the Device stays on line ,  check to see if your DSL changed IP as well, try this a couple of times and lets see what the results are.

What it appears to be is that the on a change of IP for your router on a soft reset is blocking NAT devices behind it, which router are you using at present ?




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

746 posts

Ultimate Geek
+1 received by user: 8


  # 107013 27-Jan-2008 10:59
Send private message

have a look at this
Type: scheduled

Subject: MyVFX Portal Changes - 22/01/08

Begin: 2008-01-22 05:30:00

End: 2008-02-05 05:30:00

Body:

WorldxChange is making a change to the way VFX customers log onto their Web Portal.

These changes are required in preparation for upcoming improvements to the VFX service, and will streamline the VFX provisioning process. However, there is an issue with customers that have short logon names. We require a VFX Logon ID with no less than 6 characters, but unfortunately some accounts were set up with only 3 to 5 characters. This means that if you have a VFX logon with 3 to 5 characters, you will not be able to logon to the new portal.

For any users that have these short logon IDs, your login will automatically be lengthened using the digit 1.

Example:

Current MyVFX logon ID: New MyVFX logon ID:

abc@xport.co.nz abc111@xport.co.nz

abcd@xport.co.nz abcd11@xport.co.nz

abcde@xport.co.nz abcde1@xport.co.nz

If you have any problems logging in after the change, please phone our Technical Support line on 0800 14 XNET (0800 14 96 38) and our team will assist you.

These changes will occur on the 22nd January 08 a redirect Web page will be in place for a couple of weeks, the only difference you will notice is the new look for the MyVFX Portal and you will now go directly into your MyVFX Screen.

this will help you guys  out





               The Biggest and the Best.

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  # 107015 27-Jan-2008 11:06
Send private message

Sorry this has got nothing to do with the actual device communications , It is related to the new Web portal where you control your  VFX Services from,

I kind of know that since I wrote it Wink




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications



162 posts

Master Geek
+1 received by user: 4


# 107034 27-Jan-2008 13:08
Send private message

maverick: Can you test it this way,

Have both devices on line and working, then disconnect your DSL for a minute , then reconnect your DSL see if the Device stays on line , check to see if your DSL changed IP as well, try this a couple of times and lets see what the results are.

What it appears to be is that the on a change of IP for your router on a soft reset is blocking NAT devices behind it, which router are you using at present ?


I experimented as suggested: 

NOKIA M1122, firmware: Gx1x2230.R04

Start Router                            IP address 118.90.46.45;     PAP2T Online
Disconnect, reconnect DSL.     IP address 118.90.46.165;   PAP2T Can't connect to login server

Warm start router.                  IP address 118.90.47.60;     PAP2T Online
Disconnect, reconnect DSL.     IP address 118.90.47.186;   PAP2T Can't connect to login server

Warm start router.                  IP address 118.90.48.22;     PAP2T Online
Disconnect, reconnect DSL.     IP address 118.90.48.96;     PAP2T Can't connect to login server

Warm start router.                  IP address 118.90.50.20;     PAP2T Online
Disconnect, reconnect DSL.     IP address 118.90.50.78;     PAP2T Can't connect to login server

Full restart router.                   IP address  118.90.50.204;  PAP2T Online
Disconnect, reconnect DSL.     IP address 118.90.51.40;     PAP2T Can't connect to login server

Then I tried my DLink DSL-504G with the NZ firmware R2.01B21NZ and it also failed the same as the Nokia... 

However I loaded the Australian firmware after confirming it was safe to do so with DLink tech support and:

DLink DSL-504G, firmware: R2.01.B25.AU(030917a/Y1.21.1)

Start Router                           IP address 118.90.51.120;    PAP2T Online
Disconnect, reconnect DSL.    IP address 118.90.51.255;    PAP2T Online
Disconnect, reconnect DSL.    IP address 118.90.52.151;    PAP2T Online

The only noticable difference between the two firmware's is that the Australian firmware takes 2 minutes after IP and DNS info before the interface comes up, whereas the NZ firmware comes up almost immediately... 

Sun Jan 27 12:48:21 2008 : STATUS ALARM: PPP Authorization Successful : Interface - ppp-0
Sun Jan 27 12:48:21 2008 : STATUS ALARM: PPP Event: NCP Got IP address: 118.90.52.151
Sun Jan 27 12:48:21 2008 : STATUS ALARM: PPP Event: NCP Got primary DNS address: 58.28.4.2
Sun Jan 27 12:48:21 2008 : STATUS ALARM: PPP Event: NCP Got secondary DNS address: 58.28.6.2
Sun Jan 27 12:50:26 2008 : STATUS ALARM : PPP Interface Up : Interface - ppp-0

I can live with this minor delay....   So I'll leave the DLink connected with the Australian firmware and see how it goes, looks promising though...

3594 posts

Uber Geek
+1 received by user: 79

Trusted
WorldxChange

  # 107036 27-Jan-2008 13:20
Send private message

Yep was pretty much as I thought , the device itself on assigning a new IP from a warm restart or disconnect / connect is blocking the traffic that runs the natting. so will be interseted in how you go now,




Yes I am a employee of WxC (My Profile) ... but I do have my own opinions as well Wink

             

https://www.facebook.com/wxccommunications

 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic



Switch your broadband provider now - compare prices


Twitter and LinkedIn »



Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

New Zealand PC Market declines on the back of high channel inventory, IDC reports
Posted 18-Jun-2019 17:35


Air New Zealand uses drones to inspect aircraft
Posted 17-Jun-2019 15:39


TCL Electronics launches its first-ever 8K TV
Posted 17-Jun-2019 15:18


E-scooter share scheme launches in Wellington
Posted 17-Jun-2019 12:34


Anyone can broadcast with Kordia Pop Up TV
Posted 13-Jun-2019 10:51


Volvo and Uber present production vehicle ready for self-driving
Posted 13-Jun-2019 10:47


100,000 customers connected to fibre broadband network through Enable
Posted 13-Jun-2019 10:35


5G uptake even faster than expected
Posted 12-Jun-2019 10:01


Xbox showcases 60 anticipated games
Posted 10-Jun-2019 20:24


Trend Micro Turns Public Hotspots into Secure Networks with WiFi Protection for Mobile Devices
Posted 5-Jun-2019 13:24


Bold UK spinoff for beauty software company Flossie
Posted 2-Jun-2019 14:10


Amazon Introduces Echo Show 5
Posted 1-Jun-2019 15:32


Epson launches new 4K Pro-UHD projector technology
Posted 1-Jun-2019 15:26


Lenovo and Qualcomm unveil first 5G PC called Project Limitless
Posted 28-May-2019 20:23


Intel introduces new 10th Gen Intel Core Processors and Project Athena
Posted 28-May-2019 19:28



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.


Support Geekzone »

Our community of supporters help make Geekzone possible. Click the button below to join them.

Support Geezone on PressPatron



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.