Vodafone Contract Penalties

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alasta

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#18791 23-Jan-2008 21:18

I currently have Vodafone 3G Broadband but it looks like I'll soon be shifting into a flat where I will be sharing fixed line broadband with a few others which means that I will be using the 3G Broadband connection a bit less.

When I first connected with 3G Broadband I was on the 1Gb plan, but later upgraded to the 3Gb plan when it was released. I'm now confused about what, if any, penalties I would incur if I were to drop back to the 1Gb or 200Mb plans. Considering that I originally signed a 24 month contract on the 1Gb plan, would it be fair to say that I should be able to go back to that plan for the remaining duration of the contract without incurring any penalties? What then would happen if I wanted to drop back to 200Mb which is a lesser plan than what I started on?

I know I should probably be talking to customer service about this but I have been given incorrect information by them in the past so I hoping that someone here in the know might be able to clear this up for me.

c3rn

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#106386 23-Jan-2008 21:28

Not too sure how long you have had your broadband connection but hopefully this will help: http://www.vodafone.co.nz/plans/ending-your-contract/broadband-plans.jsp

heavenlywild

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#106394 23-Jan-2008 21:45

Hey man I am in the exact same position as you. I am looking to disconnect. I found out that although I only have 2 months to go on my 24mth contract (1GB plan), if I disconnect now I would be charged $400. Insane! So I decided to stay on for the remaining two months. The guy changed my plan to the 200mb one, so I only have to pay $30 a month for the remaining two months.

alasta

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#106397 23-Jan-2008 21:52

heavenly_wild: Hey man I am in the exact same position as you. I am looking to disconnect. I found out that although I only have 2 months to go on my 24mth contract (1GB plan), if I disconnect now I would be charged $400. Insane! So I decided to stay on for the remaining two months. The guy changed my plan to the 200mb one, so I only have to pay $30 a month for the remaining two months.

So essentially if you switch to a lesser plan during the term of your contract then you incur no penalty? I'm surprised that they would allow that but it's good news if it's true.

Unfortunately the section on Vodafone's web site regarding terminations doesn't provide any clarity around this, nor is it clear about how disconnection fees are levied in situations where the customer has changed plans since they originally signed their contract.

coffeebaron

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#106590 24-Jan-2008 19:27

You cannot change to a lesser plan during the first six months of your contract. After six months you can drop to a lesser plan without penalty. I dropped from 1GB to 200MB no problem.
Hopefully the above hasn't changed, if they say it has, just argue with them stating the above is in your contract.

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VFNZPaulBrislen

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#106595 24-Jan-2008 19:43

The early termination clauses are all explained here. Hopefully there's an answer for you there.

Cheers

Paul

Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz

coffeebaron

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#106596 24-Jan-2008 19:48

Ah, I am right:)

"

Transferring to a smaller contract

If you need to step down to a smaller Vodafone Mobile Connect plan in the first six months of your contract, a fee may apply:"

... Which effectively means, after six months no fee for stepping down

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alasta

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#106622 24-Jan-2008 21:36

Thanks, guys. That clarifies things.

Whilst I probably won't be using my 3G Broadband connection as my primary connection any more, I expect to make use of it while travelling so switching to the 200Mb plan is my most likely course of action.

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cokemaster

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#106648 24-Jan-2008 23:23

heavenly_wild: So I decided to stay on for the remaining two months. The guy changed my plan to the 200mb one, so I only have to pay $30 a month for the remaining two months.

I was in a similar position when I had a VFNZ Choose 60 contract. They offered to change it to Choose 20 if I stayed connected, my partner picked it up in the end and has since kept it (while paying the massive $1 per minute rate until she can convert it to VFNZ prepaid (she likes VF

)).

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