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3g



329 posts

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# 19112 5-Feb-2008 18:57
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If I've read everything correctly on Vodafone's website, it's not currently possible to keep your number if you go from being On Account to Prepay with Vodafone.

Is this correct?

And more importantly, are they likely to support this in the near future?

Reason I ask is that since getting a Blackberry Pearl for work, I haven't really used my personal phone (which I've put onto a You Choose 20). The new $20 Vodafone family deal seems like a great option, but I don't see much point spending $20 on a You Choose 20 + $20 for the Vodafone family deal, when I could swap to prepay and spend $20 per month on having the family deal.

I'd obviously prefer to keep my number, but if I can't I'll just have to suffer the annoyance.
That being said, I'd be rather miffed if I did it - then found out that they are capable of porting the number next month! 8-).

Thanks for your help.

Nigel H.

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  # 108765 5-Feb-2008 19:01
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You can't get the $20 family deal on prepay, one of the four numbers used has to be on account and that is the number that gets billed the $20.

Nate wants an iphone
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  # 108768 5-Feb-2008 19:42
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3g: If I've read everything correctly on Vodafone's website, it's not currently possible to keep your number if you go from being On Account to Prepay with Vodafone.

Is this correct?

And more importantly, are they likely to support this in the near future?


Yes.

And hopefully. There are quite a few people, that I know who want to use GSM but do not see value in Choose 20.




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3g



329 posts

Ultimate Geek


  # 108976 6-Feb-2008 21:25
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Thanks for the answers.

Final decision is that I'll actually disconnect my personal phone and get the Vodafone family deal added to my wife's phone (she's on You Choose 20). That way I get the benefit of being able to phone family members in Dunedin as often as I want while spending the same amount that I was before. It also means I can give one of them my video-call capable phone so they can see their new grandson/nephew (due next week!).

Disconnecting has proved difficult so far:
(1) Did a search for "cancel account" on www.vodafone.co.nz
Tried "disconnect" and several other keywords - funnily enough, nothing came up 8-).

(2) Went instore - have to say they were very helpful - and truthful.
They explained I need to phone 777 - and warned me that I'll be passed on to the disconnect team (think they were actually called something like the "save team"). Obviously they normally try and convince people not to disconnect just in case there is something they can do.

(3) Phoned 777
Unfortunately since it's a public holiday today they only offer help with "essential services".
I considered disconnecting an essential service - but the VF staff member didn't agree 8-).


So tomorrow I'll phone 777 and try to disconnect - and hopefully they'll listen to me when I tell them to just disconnect it and not ask me any stupid questions. Somehow I can't imagine that will be the case (although as with all companies, it often depends who you strike).

NH

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