Vodafone service...

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toppo

7 posts

Wannabe Geek
+1 received by user: 2

#205293 7-Nov-2016 18:01

It might be that I'm getting old and intolerant but it would be "nice" to get non-oyxmoronical support from ISPs in general -
in this case Vodafone and especially when the contract is business grade!

It's bad enough going through a succession of robotic phone prompts to be greeted by "this will take 5-10 minutes to answer", which,
after a period of 5-10 minutes, is then updated to 10-20 minutes. This has happened to me 3 times today and I have neither the
time nor the patience, to tool around with this sort of nonsense.
"Someone" needs to lift their game!
Is anyone else experiencing these inane delays or should I just retire and pen the fifth volume of "Grumpy Old Men"?
Oh how I long for the good old days of Snap...

phantomdb

585 posts

Ultimate Geek
+1 received by user: 103

Lifetime subscriber

#1665344 7-Nov-2016 20:58

Try being a fiber tech dealing with tech support once i was 50 minutes on hold.

[ SIGNATURE HERE ]

Sideface

9649 posts

Uber Geek
+1 received by user: 15596

Trusted

Lifetime subscriber

#1665359 7-Nov-2016 21:28

When I phoned Vodafone faults last week (Saturday, mid-morning), the phone was answered in precisely 2 seconds - the VF ninja was very helpful - even ringing back an hour later to check that my problem had been fixed.

Colour me impressed!

A huge improvement on last year - when the average wait was 20 minutes.

Sideface

StevieT

706 posts

Ultimate Geek
+1 received by user: 34

#1666193 9-Nov-2016 08:41

Does Vodafone offer the call back option? If not, Vodafone should consider this.

Coil

6614 posts

Uber Geek
+1 received by user: 2153
Inactive user

#1666201 9-Nov-2016 08:50

StevieT:

Does Vodafone offer the call back option? If not, Vodafone should consider this.

It only offers it to you sometimes i noticed. Maybe its only on peak?

Pumpedd

1759 posts

Uber Geek
+1 received by user: 887
Inactive user

#1666226 9-Nov-2016 09:03

phantomdb:

Try being a fiber tech dealing with tech support once i was 50 minutes on hold.

Seriously 50 mins...

Last year VF was several hours...true story.

tstone

405 posts

Ultimate Geek
+1 received by user: 94

#1666267 9-Nov-2016 09:14

Don't get me started....The last time I spent ages to get in contact with them to try and understand and examine options for our on account plans their response was....."You can only change to more expensive plans". I can't wait for the next opportunity to change my mobile provider.

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Linux

12173 posts

Uber Geek
+1 received by user: 8469

Trusted

Lifetime subscriber

#1666286 9-Nov-2016 09:40

tstone:

Don't get me started....The last time I spent ages to get in contact with them to try and understand and examine options for our on account plans their response was....."You can only change to more expensive plans". I can't wait for the next opportunity to change my mobile provider.

You must of been on a grandfathered plan then, Carriers do this all the time don't expect other carriers not to

Linux

nzfatmatt

114 posts

Master Geek
+1 received by user: 13

#1666420 9-Nov-2016 12:33

Ahh their wonderful support. Had at least a dozen separate contacts with Vodafone in the last week and a half. Firstly for FibreX which is sorted, now for mobile which is ongoing.

After getting through the prompts I have only ever had to wait a maximum of a minute or so. Last night's call was 1 hour 26. Not wait initially, just put on hold numerous times, always talking to the same person. One thing I'm sick of is the music. It goes back to the start every single time. Starts with Lorde then I forget who's second up.

They have been reasonable at calling back for the FibreX, even this morning to correct themselves on when and how the $100 3 day install credit is applied.

Jaxar

383 posts

Ultimate Geek
+1 received by user: 129

#1666558 9-Nov-2016 14:29

nzfatmatt: It goes back to the start every single time.

Oh I can so relate to this! Thankfully my current role does not involve me being on the phones.

Please note: I have a professional bias towards Vodafone.