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# 20685 3-Apr-2008 02:00
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Was told that after april 1st that the issues with changing prepay to a plan would be solved, went in wednesday only to be told that it was only for people coming into vodafone from telecom, not existing vodafone customers.

Screw you vodafone. I have a number that probably 100 people have, its on prepay. You have being promising for years this problem will be solved.

I cant abandon vodafone totally since we have being given N80s to use during the year from tech which we are reimbursed for the base data plan costs. But next payday I will finally get around to changing all my phones to telecom.

Killing the GSM coverage was almost the final straw. BSing me about chaning to a plan so I can get a cheaper handset to get around your commercial suicide of shutting down most of the GSM network is the final straw.




Richard rich.ms

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  # 120651 3-Apr-2008 05:39
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richms: your commercial suicide of shutting down most of the GSM network is the final straw.


Say what? There may be a new network being deployed but I never heard of anything being closed down.

As for moving to an account I have heard it would be coming in another month.




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# 120664 3-Apr-2008 08:21
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Vodafone have never promised such thing (please show us media release)
 
There are NO plans to turn off the GSM network. I can tell you now 2G sites are still been deployed. One was turned on in Birkenhead point in the last 2 weeks GSM900. The reason why I have used this site as a example as its not even 10 minutes drive from where you live! (If there is no traffic jams)

 
 
 
 


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  # 120670 3-Apr-2008 09:21

richms: Was told that after april 1st that the issues with changing prepay to a plan would be solved, went in wednesday only to be told that it was only for people coming into vodafone from telecom, not existing vodafone customers.

Screw you vodafone. I have a number that probably 100 people have, its on prepay. You have being promising for years this problem will be solved.

I cant abandon vodafone totally since we have being given N80s to use during the year from tech which we are reimbursed for the base data plan costs. But next payday I will finally get around to changing all my phones to telecom.

Killing the GSM coverage was almost the final straw. BSing me about chaning to a plan so I can get a cheaper handset to get around your commercial suicide of shutting down most of the GSM network is the final straw.


Hello,

firstly, if you read the other threads on number portability you'll see I've explicitely said number transfers between OA and PP is slated to kick off in a few weeks. It's not number porting, per se, because that involves moving between network operators and this is about switching between one service and another on the same network.

And I have no idea where you got the idea about "killing the GSM coverage". We have no plans to shut down the GSM network any time soon.

I hope that helps with your understanding.

Cheers

Paul




Paul Brislen
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Vodafone

http://forum.vodafone.co.nz




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  # 120722 3-Apr-2008 14:14
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freitasm:
richms: your commercial suicide of shutting down most of the GSM network is the final straw.




Say what? There may be a new network being deployed but I never heard of anything being closed down.



As for moving to an account I have heard it would be coming in another month.



Lost usable coverage here, people at tech on gsm get frequent 3 beeps on outgoing calls which never happened last year, there were threads about voice quality issues and dropped calls on gsm a few months back when they decided to change the way it operates. To me reducing voice quality, capacity and coverage on a network is killing the service. I guess the $149 vodafone 715 is an option to get around that since its umts, no mention of 900mhz on the specs tho so I may still have the problem that I have to flick it between umts only and gsm only when I leave the city since it seems that letting the handset choose between the 2 means its on gsm half the time around auckland.

I was told when I went in to get the data account that if I came back after the first or april I would be able to get a voice plan on my same number so I dont have to carry one handset for data and one for voice (since data is not a prepay facility yet) - Now I dont know if it was a vodafone store or a reseller since the sign over the door said vodafone, as far as I am concerned it was someone representing vodafone that gave me misinformation again. Misinformation by ommission.

Why should I believe this promise of theirs that the change is coming in another month? it has being another month or 2 months every time I have asked in the past.




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  # 120727 3-Apr-2008 14:46

richms:
freitasm:
richms: your commercial suicide of shutting down most of the GSM network is the final straw.




Say what? There may be a new network being deployed but I never heard of anything being closed down.



As for moving to an account I have heard it would be coming in another month.



Lost usable coverage here, people at tech on gsm get frequent 3 beeps on outgoing calls which never happened last year, there were threads about voice quality issues and dropped calls on gsm a few months back when they decided to change the way it operates. To me reducing voice quality, capacity and coverage on a network is killing the service. I guess the $149 vodafone 715 is an option to get around that since its umts, no mention of 900mhz on the specs tho so I may still have the problem that I have to flick it between umts only and gsm only when I leave the city since it seems that letting the handset choose between the 2 means its on gsm half the time around auckland.

I was told when I went in to get the data account that if I came back after the first or april I would be able to get a voice plan on my same number so I dont have to carry one handset for data and one for voice (since data is not a prepay facility yet) - Now I dont know if it was a vodafone store or a reseller since the sign over the door said vodafone, as far as I am concerned it was someone representing vodafone that gave me misinformation again. Misinformation by ommission.

Why should I believe this promise of theirs that the change is coming in another month? it has being another month or 2 months every time I have asked in the past.


Sorry, just to be clear, you're having trouble getting reception so that means Vodafone has decided to shut down the network? Is that right?
Let me repeat: we have no plans to shut down the GSM network any time soon.

And as for transfering numbers between Prepay and On Account, that functionality will be added in a few weeks. I'm not sure you've explained what you want to the shop assistant terribly well. Adding voice to a data plan is one thing, adding a particular prepaid voice plan to a data plan is something else entirely. Is it possible they simply misunderstood what it was you're after?

I'm not sure quite what you mean by your problem with the Vodafone 715. It's a 3G phone that runs on 2100MHz as far as I'm aware and doesn't do 3G on 900MHz. As has been said elsewhere on GZ, the only mobile on the market at the moment that is 2100 and 900 compliant is a Nokia, although when we launch the network there will be more on the way (as well as data cards and USB modems). The phone seems to be doing what it's designed to do - change to the network that has the strongest signal in your location. Do you want it to stop doing that?

Cheers

Paul





Paul Brislen
Head of Corporate Communications
Vodafone

http://forum.vodafone.co.nz




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  # 120773 3-Apr-2008 16:44
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PaulBrislen:

Sorry, just to be clear, you're having trouble getting reception so that means Vodafone has decided to shut down the network? Is that right?
Let me repeat: we have no plans to shut down the GSM network any time soon.


So why have you taken action that has had a serious degradation in level of service here and in other locations for coverage and also lowering the voice quality, as have being documented on here by many users recently. To me stuffing up something to the point where I cannot count on a GSM phone to hold a call when driving across town makes it largely useless. You have clearly lowered the level of service on the GSM network, I am not saying that you are shutting it down, just that you may as well start doing that. The network is more then just the towers, its the service that it gives me as an end user. If you are providing less service in that calls are going to the voice telling them the gsm phone is unavailable when it is available, or I get the 3 beeps when dialing out more often then the network has deteriorated.



And as for transfering numbers between Prepay and On Account, that functionality will be added in a few weeks. I'm not sure you've explained what you want to the shop assistant terribly well. Adding voice to a data plan is one thing, adding a particular prepaid voice plan to a data plan is something else entirely. Is it possible they simply misunderstood what it was you're after?

I'm not sure quite what you mean by your problem with the Vodafone 715. It's a 3G phone that runs on 2100MHz as far as I'm aware and doesn't do 3G on 900MHz. As has been said elsewhere on GZ, the only mobile on the market at the moment that is 2100 and 900 compliant is a Nokia, although when we launch the network there will be more on the way (as well as data cards and USB modems). The phone seems to be doing what it's designed to do - change to the network that has the strongest signal in your location. Do you want it to stop doing that?

Cheers

Paul



The issue I have with all the 3g phones I have used when set to 2g and 3g is they just drop calls when set to that as I have mentioned in another thread. Sure, they may come back if you wait for a long time, but by then one party has normally hung up. Set them to 3g only and its sweet as around Auckland when driving, impressively so. but when you leave the city you have to change it to 2g so you get coverage in the sticks. Its not a big deal but since the 715 doesn't support gsm900 it will not go away with the new network giving 900 coverage to the middle of nowhere areas.

I am pretty sure I asked and they knew what I asked, I said that I wanted to go onto youchoose 20, and have the 1 gig data plan with the data open term. They told me I couldn't keep my prepay number at that time but I should be able to after some changes at the end of the month. I didn't sign up there and left it till another day at the sylvia park store where they said that it was coming soon and I could just get a data plan now and get the youchoose later on. It was the st lukes store I went into on the 31st to ask about doing it and they said the only change they had was for people coming into vodafone from telecom being able to go into prepay.  No big deal, I still have to carry more phones then I would like and make sure I never make a call on the N80 when the data sims in it.

also they guy at the store set it up with a total call bar which broke data as well. and I have had no contact from vodafone after I called and asked about having a voice callbar added to the data sim incase it pocketdials someone since the n80 has a habit of coming out of the pocket unlocked with it only needing to be slid a little bit to unlock.




Richard rich.ms

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