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eldite

13 posts

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#20756 4-Apr-2008 21:16
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This is a tech support issue but it affects every single WxC user.  I'm posting it here because the forums seem to answer questions faster than the tech support answer their phone.

I have just got XNet Fusion (a few hours ago).  The first thing I did was download the latest nvida drivers.  35KB/s.  It was going to take about 20 minutes.  Painful.   It got to about 75% and then stopped completely.  More Painful.  The solution was to hijack my neighbours WiFi and download on their connection at 10 times the speed.

So I googled "xnet slow" and instantly ended up here and trawled though all the posts.  I found this is a very well known issue.

So I have one question:  When will it be fixed? (the exact date please)

Please let me know.  Answering "Never" or "I dont know" is fine.  You may PM me if you would like to answer discreetly.

Also,  I would GLADLY pay $15 more each month if I was actually given full speed and I didn't need to wait when I call you.

I'm sure WxC have contracts regarding the amount of bandwidth during certain times, these contacts will have renewal dates, so you know why this issue occurs and exactly when/if it will be corrected. 

Personally, I don't care why its happening and I definately don't want a bunch of forum users jumping in here with their two cents.  I just want my internet to work the way it used to when I was using (a supposedly slower plan) with Orcon.   When will this happen?


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ninjabear
460 posts

Ultimate Geek
Inactive user


  #121197 4-Apr-2008 21:30
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I download a software to tweak my internet settings

I notice a different

I was downloading at whopping 600kbps from sendspace when it was 200kbps before the tweak

and i notice also my speedtest result was 800kbps during peak period has risen to 2.3mbps.

If you PM me I could send you the program and see if that changes your speed issues

 
 
 

GoodSync. Easily back up and sync your files with GoodSync. Simple and secure file backup and synchronisation software will ensure that your files are never lost (affiliate link).
MrChairman
26 posts

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  #121208 4-Apr-2008 22:15
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I think you just perfectly articulated what's on every xnet customers mind at the moment. Good luck

adventdesigns
115 posts

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  #121267 5-Apr-2008 11:12
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Use a download manager? Will increase your download speed to international servers.



Detruire
1660 posts

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  #121339 5-Apr-2008 17:01
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Which doesn't work with streaming, or almost half the sites I download from.




rm *


bsd

bsd
43 posts

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  #121512 6-Apr-2008 13:30
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Detruire: Which doesn't work with streaming, or almost half the sites I download from.


Which is besides the point, we just want what Xnet promised when we signed up: FLS.

Detruire
1660 posts

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  #121584 6-Apr-2008 18:48
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I just want to be able to download at least 500kBps all the time.




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PenultimateHop
637 posts

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  #121606 6-Apr-2008 19:41
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Detruire: I just want to be able to download at least 500kBps all the time.

I'm sure WxC/Xnet would be happy to sell you one -- but I think it might be a little more pricey than a consumer grade DSL product, which offers no CIR.

Expecting a *4mbps* CIR on a ~$60 a month circuit?  Not going to happen.



hpj2007
117 posts

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  #121610 6-Apr-2008 19:50
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How about they advertise their plans as 512Kbit during peak hours or something.   Similar to Snap. 

Detruire
1660 posts

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  #121618 6-Apr-2008 20:44
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PenultimateHop: I'm sure WxC/Xnet would be happy to sell you one -- but I think it might be a little more pricey than a consumer grade DSL product, which offers no CIR.

If they don't expect us to receive "Full line speed" then why do they advertise it?

I'm not wanting perfect 4Mbps 24/7/365. I want 4Mbps most of the time. Right now speeds drop below 200k at peak times. On a plan advertised as "full line speed".




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PenultimateHop
637 posts

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  #121636 6-Apr-2008 21:20
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Detruire: I'm not wanting perfect 4Mbps 24/7/365. I want 4Mbps most of the time. Right now speeds drop below 200k at peak times. On a plan advertised as "full line speed".

"Full line speed" or "up to full line speed"?  There is a significant difference.  Expecting 4Mbps all (or even most) of the time is unreasonable on a consumer product with a minimum of 50:1 contention ratio.

I think WxC has become a victim of their success and high standards that they have set - but unfortunately every single ISP has gone through this. It's just not economic or feasible to constantly offer CIR=PIR bandwidth; and as the ISP grows, this happens.  Admittedly, this is a whole separate discussion around GoS and QoE that I could spend some time on...

tonyhughes
Hawkes Bay
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#121637 6-Apr-2008 21:27
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eldite: I definately don't want a bunch of forum users jumping in here with their two cents.


If you don't want forum users "jumping in here", then do not post here.



Given the tone of your post, your number of posts (1), your lack of ability to read WxCs directions that this is NOT a replacement for their usual support processes, and your command to other forum users to not post on this thread, I will review this thread regularly, and will consider removing/locking it soon on the basis of it being a 'troll' thread.

I am not providing an opinion on the subject matter.







Detruire
1660 posts

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  #121662 6-Apr-2008 23:00
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PenultimateHop: "Full line speed" or "up to full line speed"? There is a significant difference.

Nowhere on the HSI page (at least before clicking the sign up button) is there any mention of a minimum service level. Or that FLS means "Up to as fast as your physical line will allow". It only says that FLS means "Full Line Speed or as fast as the physical line will allow."

PenultimateHop: Expecting 4Mbps all (or even most) of the time is unreasonable on a consumer product with a minimum of 50:1 contention ratio.

I only expect what I used to get. In fact, I no longer expect even that much.




rm *


PenultimateHop
637 posts

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  #121665 6-Apr-2008 23:18
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Detruire: Nowhere on the HSI page (at least before clicking the sign up button) is there any mention of a minimum service level. Or that FLS means "Up to as fast as your physical line will allow". It only says that FLS means "Full Line Speed or as fast as the physical line will allow."
Fair enough - they should probably clarify this on their web page. Although I'd be surprised if somewhere buried in the T&C there wasn't a statement around it not being guaranteed, etc.

Detruire: I only expect what I used to get. In fact, I no longer expect even that much.

This is what I was referring to with victims of their own success.  They had such a good standard of service, that now they have reached some point of critical mass, they can't sustain.  I have some sympathy for them having gone through this myself when I was involved in ISP operations, but unfortunately it's why you never want to offer a service which is too good - you set an expectation, and that expectation is often unresonable (c.f. 4Mbps CIR for $60).

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