Fibre Transfer Process

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Fibre Transfer Process

sen8or

1789 posts

Uber Geek

#210591 3-Apr-2017 11:27

I am in the process of switching from 2degrees to Vodafone, I currently have a 100/20 fibre connection and am transferring to the same. I have received my install / transfer date in an email but the process is a little vague.

I phoned the customer services team, but the person on the phone has not filled me with much confidence -

* Do I need to cancel things with 2Degrees or does vodafone do that?

* The customer service rep said I needed to be at home doe the change in wiring? When I explained that fibre is already at the house, she then said it would just be a modem swap? Which is it?

I am somewhat nervous now as looking at the date, its the day before Easter. Life would not be worth living if our 2 teenagers were without any internet service for the long weekend so I really want this to go smoothly.

Has anyone here been through an ISP transfer, is it "fool proof" or am I justified in being nervous

Cheers

Sen

timmmay

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#1753645 3-Apr-2017 11:44

Given what I've read on these forums, and my experience, I would put money on something going wrong. Suggest you move the switch date to after Easter.

DarkShadow

1647 posts

Uber Geek

#1753646 3-Apr-2017 11:45

Read this:

http://pages.bigpipe.co.nz/how-to-switch-isps-without-ruining-everything/

Smithy47

231 posts

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#1794175 3-Jun-2017 11:51

sen8or:

Hi

I am in the process of switching from 2degrees to Vodafone, I currently have a 100/20 fibre connection and am transferring to the same. I have received my install / transfer date in an email but the process is a little vague.

I phoned the customer services team, but the person on the phone has not filled me with much confidence -

* Do I need to cancel things with 2Degrees or does vodafone do that?

* The customer service rep said I needed to be at home doe the change in wiring? When I explained that fibre is already at the house, she then said it would just be a modem swap? Which is it?

I am somewhat nervous now as looking at the date, its the day before Easter. Life would not be worth living if our 2 teenagers were without any internet service for the long weekend so I really want this to go smoothly.

Has anyone here been through an ISP transfer, is it "fool proof" or am I justified in being nervous

Cheers

Sen

Hi,

how did your move go? About to do the same, so do you have any pointers to make it easer i.e. who cancels 2Degress.

Thanks for any help.

Graham

Smithy

Coil

6614 posts

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Inactive user

#1794177 3-Jun-2017 11:54

The process is a little visage and never works. Was a certain provider that is very frequently in the wrong on here that ignored churn requests from chorus and kept billing their customers!
Make sure you cancel your last provider and tell them when your disconnecting. But what ever happens don't let them relinquish your line or anything else. Just give verbal or email notification.

chevrolux

4962 posts

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Inactive user

#1794179 3-Jun-2017 11:58

Transferring fibre is dead simple. I do it almost daily for businesses.

The issues tend to only arise when orders (ie from our end as the "RSP") are placed incorrectly.

And then the only other major issue I have had was with ONE connection that Chorus churned early and the RSP didnt have their side ready to go.

Although reading what the CSR told you, I might be a little worried. When they do a "transfer of primary" there is no need for a truck roll as its just "programming" changes. The other side to that is maybe VF just don't separate scripts for each situation.

Edit: And once you have confirmation it is churned definitely contact your old provider to confirm. There are a couple who a TERRIBLE at not updating billing - almost like its a manual process for them.

quickymart

13968 posts

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#1794288 3-Jun-2017 18:04

I just moved from Spark to Voyager. Apart from re-entering my login information into my modem, it went fairly well.

I have to ask - why would you move to Vodafone for fibre? Their customer service is terrible.

Smithy47

231 posts

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#1794407 4-Jun-2017 08:08

quickymart

I have to ask - why would you move to Vodafone for fibre? Their customer service is terrible.

The reason I'm looking at it is $300 Credit and Neon free for a year (Save $240) and doing away with sky.

Smithy

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Pumpedd

1759 posts

Uber Geek
Inactive user

#1794504 4-Jun-2017 11:36

Smithy47:

quickymart

I have to ask - why would you move to Vodafone for fibre? Their customer service is terrible.

The reason I'm looking at it is $300 Credit and Neon free for a year (Save $240) and doing away with sky.

You will regret moving to vf.

quickymart

13968 posts

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#1794619 4-Jun-2017 18:38

That's exactly what I was thinking. My cousin tried to do the same and they took six weeks to do nothing, except disconnect his phone. I told him to go elsewhere and he agreed and was reconnected within a day.

As he said to me, "you get what you pay for" - and I'm inclined to agree with him.