Where did customer services go?

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paulspain

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#21634 2-May-2008 18:13

I just tried calling Vodafone Customer Services from my deskphone (0800-800-021) and selected postpaid, then hit '0' for to talk with a CSR and I got a message saying 'Welecome to Salesforce...etc" then advising that they are closed for the day. Who is Saleforce? Where is the Customer Service Dept?

Paul Spain
Founder: Gorilla Technology, NZ Tech Podcast

sillybilly

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#128017 2-May-2008 20:00

Wow thats weird, I think Salesforce are the guys that are based in Penrose?

I think some of the prepay calls are outsourced to them?

Hopefully someone can confirm this.

"If we don't succeed, we run the risk of failure." - George W. Bush

zocster

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#128061 2-May-2008 22:38

Hmm interesting, then again I have never tried dialing customer service using the 0800 number, always 777. Would be good to know though.

brentbart

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#128118 3-May-2008 09:59

Salesforce is a application Vodafone use for the sales team, I use it every day and its a good tool. There is a team that do the admin and I'd imagine the system mis-directed you by mistake to them. Customer Service are still on the number you called.

zincj

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#128131 3-May-2008 11:14

Vodafone do outsource calls to SalesForce and have done for a couple of years now. The majority are from prepay segments but they can also take calls for certain campaigns.

paulspain

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#128545 5-May-2008 10:40

I tried calling Vodafone again later on Friday evening dialing 777 from my mobile and all worked fine ... unless it happens again I guess I'll never know exactly what happened.

Paul Spain
Founder: Gorilla Technology, NZ Tech Podcast

cranz

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#128551 5-May-2008 11:18

Sounds like your call was trying to be routed through to the Salesforce team to be answered but call routing must have been on the blink