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1054 posts

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# 21941 11-May-2008 22:00
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6. Customer with Another ISP Broadband (DSL)

At this stage we cannot churn directly from another ISP DSL directly to Fusion. This is a limitation of the TCNZ Wholesale system. This should be resolved in March 2008.

The customer can transfer their existing broadband service and follow the process above once the transfer has been completed.


Is this still the case? I dont really want to go back to Telecom with my phone either as currently both my internet and phone are with Orcon.


If the above is still the case what is the most hassle free way of switching? If I disconnect my ADSL and phone line how long would it take to be setup? I cant really be without a phone line at the moment, so if it's going to take a week it's not really an option.


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  # 130115 11-May-2008 23:14
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If I sign up for fusion via the website will xnet take care of moving me across (phone/dsl connection) then move me to fusion?



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  # 130186 12-May-2008 11:13
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Ah well, have sent them an email. :-)

 
 
 
 


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  # 130200 12-May-2008 12:32
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This is not a WxC problem, more the way that Telecom Wholesale handles moves from ADSL to naked.

To minimise your down-time how about doing this:
  1. Call Telecom and get a new phone line installed
  2. Once this is done, ring WxC and get Xnet put on that line
  3. Once that is done, convert to naked which drops that phone line.
  4. Port your existing Orcon number to your new VFX account.
I'm sure if you only have the phone line for a short period of time you'll only have to part pay the money - again WxC is stuck operating in the rules that it's been given.



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  # 130400 12-May-2008 21:44
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So I would need to move my Orcon phone across to Telecom then to Xnet or disconnect it. I'd rather disconnect it and then get Xnet to do the reset, of course I'm guessing there is a long wait before I'm online again which means no WoW for awhile :( LOL more worried about not having a phone I guess I have my cellphone.

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  # 130521 13-May-2008 12:00
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Just note that you can not port your current number once your line is disconnected.  The number must be live to be able to port it.  Unless you are not worried about getting a new number.




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  # 130734 13-May-2008 22:07
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Not too worried about having the same number. :)

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