6. Customer with Another ISP Broadband (DSL)
At this stage we cannot churn directly from another ISP DSL directly to Fusion. This is a limitation of the TCNZ Wholesale system. This should be resolved in March 2008.
The customer can transfer their existing broadband service and follow the process above once the transfer has been completed.
Is this still the case? I dont really want to go back to Telecom with my phone either as currently both my internet and phone are with Orcon.
If the above is still the case what is the most hassle free way of switching? If I disconnect my ADSL and phone line how long would it take to be setup? I cant really be without a phone line at the moment, so if it's going to take a week it's not really an option.