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Topic # 223701 13-Oct-2017 12:10
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How to stop txt spam from vodafone, eg "vodafone", 7245, etc etc?

Also what kind of auto txt service doesn't understand "STOP"?

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  Reply # 1882938 13-Oct-2017 12:20
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You have to call 777 and request to be removed from Vodafone marketing SMS, Quite a few threads here on Geekzone explaining this and it's not SPAM as it's coming from the service provider and it's covered under the T&Cs

 

I agree replying ' Stop ' should stop future SMS but it does not

 

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  Reply # 1888044 23-Oct-2017 12:06
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I don't want to ring them and I shouldn't have to. They deliberately change up the number they use so you can't mute/block them, which is despicable.

Might just change carriers (again, sigh).

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  Reply # 1888078 23-Oct-2017 14:44
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And it's in all carriers terms and conditions so take 5 minutes out of your day and call or send them an email

Linux

Edit: They change the number for different offers and no other reason as I use to work on the SMPP Gateway so stop with the tin foil hat comments that are BS




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  Reply # 1888288 23-Oct-2017 22:08
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Linux: And it's in all carriers terms and conditions so take 5 minutes out of your day and call or send them an email

Linux

Edit: They change the number for different offers and no other reason as I use to work on the SMPP Gateway so stop with the tin foil hat comments that are BS

 

You must be aware of the oft-complained about issue of Vodafone ignoring e-mail correspondences? As someone who's endured similar BS from VF recently (some moron(s) from their outbound sales team had been repeatedly ringing my mobile during office hours but not leaving any messages or details and this only stopped after I had to take the time to complain directly to VF), let me clue you in: courtesy and behaving like an adult tends to endear a company in the eyes of its customers. No one should have to tell VF that replying with "stop" to autonated messages should stop them and that they shouldn't keep pestering people during the day through repeated, unanswered calls. It's my phone -- if I don't want to talk to someone during the same times across multiple days, ringing me repeatedly won't encourage me to reconsider that thinking.

 

 

 

 

 

 

 

 


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  Reply # 1888292 23-Oct-2017 22:21
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dejadeadnz:

 

Linux: And it's in all carriers terms and conditions so take 5 minutes out of your day and call or send them an email

Linux

Edit: They change the number for different offers and no other reason as I use to work on the SMPP Gateway so stop with the tin foil hat comments that are BS

 

You must be aware of the oft-complained about issue of Vodafone ignoring e-mail correspondences? As someone who's endured similar BS from VF recently (some moron(s) from their outbound sales team had been repeatedly ringing my mobile during office hours but not leaving any messages or details and this only stopped after I had to take the time to complain directly to VF), let me clue you in: courtesy and behaving like an adult tends to endear a company in the eyes of its customers. No one should have to tell VF that replying with "stop" to autonated messages should stop them and that they shouldn't keep pestering people during the day through repeated, unanswered calls. It's my phone -- if I don't want to talk to someone during the same times across multiple days, ringing me repeatedly won't encourage me to reconsider that thinking.

 

 

Stopping marketing SMS from Vodafone is a simple process and any front line staff member with access to the CRM platform can action this,

 

Phone calls from out bound sales team is a little different but the same

 

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  Reply # 1888300 23-Oct-2017 23:17
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No kidding but the reply is of itself revealing: I don't get any other company aggressively calling me multiple times a day. What makes VF so special that it feels entitled to do this?

 

 

 

 


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  Reply # 1888311 24-Oct-2017 00:36
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dejadeadnz:
No kidding but the reply is of itself revealing: I don't get any other company aggressively calling me multiple times a day. What makes VF so special that it feels entitled to do this?

 

I've never had one but have only been a customer for a little over a month. I guess I have something to look forward to?





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  Reply # 1888312 24-Oct-2017 01:02
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michaelmurfy:


dejadeadnz:
No kidding but the reply is of itself revealing: I don't get any other company aggressively calling me multiple times a day. What makes VF so special that it feels entitled to do this?


I've never had one but have only been a customer for a little over a month. I guess I have something to look forward to?



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  Reply # 1888313 24-Oct-2017 01:03
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dejadeadnz:

 

No kidding but the reply is of itself revealing: I don't get any other company aggressively calling me multiple times a day. What makes VF so special that it feels entitled to do this?

 

 

That would be a question for VodafoneNZ not me

 

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  Reply # 1888328 24-Oct-2017 07:40
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I've been with Vodafone for about 15 years. Never had this issue. Guess I've missed out on a lot of offers over the years :-)


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  Reply # 1888329 24-Oct-2017 07:49
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They seem to come in bursts. You get a few, phone them up and ask to be removed - only some CSRs will actually do this. IME half the time they don't actually take you off the list. Either way, it's not permanent, and they start sending SMS messages again after a few months.


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  Reply # 1888330 24-Oct-2017 07:52
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RunningMan: They seem to come in bursts. You get a few, phone them up and ask to be removed - only some CSRs will actually do this. IME half the time they don't actually take you off the list. Either way, it's not permanent, and they start sending SMS messages again after a few months. 

 

If you've rung them and opted out of this system (good idea to keep a record of the date and time) wouldn't it become spam in this case and be reportable to DIA?

 

EDIT: I guess the difficulty would be proving the phone call unless you have an app on your phone to do this. I know I've had the odd issue where I've called the CSR's and nothing gets logged.


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  Reply # 1888385 24-Oct-2017 09:43
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I don't get any of these, but I suspect it's because the primary connection on my account is a fixed wireless connection so if they are sending SMS to that connection then I will never see them.

 

I would be happy to disable all badges and notifications for SMS since I never use it anyway, but on an iPhone I think that would also disable badges and notifications for iMessage which would cause me a problem.


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  Reply # 1888389 24-Oct-2017 09:56
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Dratsab:[snip]If you've rung them and opted out of this system (good idea to keep a record of the date and time) wouldn't it become spam in this case and be reportable to DIA?

 

It probably is reportable, but in all reality, I get irritated when it comes in, then move on...


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  Reply # 1889026 24-Oct-2017 23:06
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PaulBags: I don't want to ring them and I shouldn't have to. They deliberately change up the number they use so you can't mute/block them, which is despicable.

Might just change carriers (again, sigh).

 

Here in the Philippines the bastards are seemingly able to subscribe numbers without any consent.

 

Are Vodafone still outsourcing to the Philippines? Anyone who has had to deal with Globe and Smart here know how vile they are. Apparently Vodafone seems hell bent on participating in the race to the bottom.

 

I never thought I would say this but Spark wins hands down for customer service at this point in time.

 

2degrees was good last year but seem to have joined the ranks of 3rd world telcos this year.





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