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Topic # 22864 10-Jun-2008 17:30
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I thought that Sky works over VFX.  A couple of weeks ago we got sky.  Today I finally got a double adapter so I can plug the Sky box in.  A couple of minutes ago it tried to dial out.  After 1 minute it retried.  It retried about 10 times.  Is this normal, or is there something wrong?  We have the modern new small silver box (on which the sound also dips briefly every 10 to 30 minutes, so it might be faulty).

It is only for convenience in getting our 6 free pay-per-views over the next 5 months.  (After a month we are already struggling to fine one we want to watch!)




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WorldxChange

  Reply # 137087 10-Jun-2008 18:00
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Hi Niel,

Sky uses a number of different types of boxes, this particular unit uses a V90 modem which generally won't work through our IP network sorry Cry, we don't support modem based devices and it's based on best effort due to so many modem variences




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  Reply # 137143 10-Jun-2008 20:13
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Thanks, no problem.  Was just confused because people were saying Sky works fine over VFX.  That must be the old boxes then.  I will be using the facility only 6 times to use up free movies, so I'll just phone them directly.




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  Reply # 137156 10-Jun-2008 20:55
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Niel: Was just confused because people were saying Sky works fine over VFX.  That must be the old boxes then.

I don't know about the old boxes, but MySky definitely works via a PAP2T and also a WRTP54G.

I have noticed from the call logs that MySky sometimes tries 2 or 3x before getting through, but always succeeds in the end.  This is in the case of the "Phone Home" that MySky does every so often, usually in the middle of the night when nobody is using it.

In the case of PPV movies, it always seems to get through first time.

Cheers,
Grant.

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WorldxChange

  Reply # 137217 11-Jun-2008 05:42
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Thats is generally the issue and why modems are not supported and are a best effort service, the reliability factor, we would like to see IP based boxes for interaction and have had discussions with Sky over this.




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  Reply # 137312 11-Jun-2008 13:16
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grant_k: I don't know about the old boxes, but MySky definitely works via a PAP2T and also a WRTP54G.


Thanks. It is encouraging that My Sky is working for movies and some difficuilty with "phone home" which is the problem I am seeing. The latest set top boxes look similar to My Sky, just smaller and that is what I have. It has a faster processor than the old boxes, so the EPG is quick. Sound quality is also better, less compression artifacts. I would not have gotten Sky if I had to use the old black boxes.

So assuming my box is similar to My Sky, then it should be all good (just not guarenteed). Will have to try and find a movie worth watching and see if I can book it!




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