[TelstraClear] Sooo the price goes up, not down, and speeds go down and not up!

Forums › Vodafone New Zealand › [TelstraClear] Sooo the price goes up, not down, and speeds go down and not up!

zar

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Topic # 22906 11-Jun-2008 19:12

Well here I was hoping to try and get a rebate or something after now 3 complaints, haha, and they want another $10 a month from me!!

As the cable network in Jville, if not all of wellington has been shockingly slow for the last few months.. i know at least 5 people who just are not getting anywhere near their 10mbit to anywhere.. at best you might get 5mbit locally across town to the CBD or Auck, but im lucky if i see even that these days. A power outage caused the CBD to fade away a couple weeks back, how bad is that?,, hmm, not Telstra's fault i know, but makes a point of how fragile our wellington network is right now.

Question is, I'm happy to pay another $10 a month, but seriously how much longer is this going to go on for?

humvee

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Reply # 137815 13-Jun-2008 13:31

We just got that letter here in christchurch too. Price goes up $10/month with no improvement in bandwidth, datacap or service

rscole86

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Reply # 137845 13-Jun-2008 17:16

zar: Well here I was hoping to try and get a rebate or something after now 3 complaints, haha, and they want another $10 a month from me!!

As the cable network in Jville, if not all of wellington has been shockingly slow for the last few months.. i know at least 5 people who just are not getting anywhere near their 10mbit to anywhere.. at best you might get 5mbit locally across town to the CBD or Auck, but im lucky if i see even that these days. A power outage caused the CBD to fade away a couple weeks back, how bad is that?,, hmm, not Telstra's fault i know, but makes a point of how fragile our wellington network is right now.

Question is, I'm happy to pay another $10 a month, but seriously how much longer is this going to go on for?

Well Ive been geeting my $20 credit for months now!
I had a look at the new pricing, and although there are the increases, the actual increase for me is less. As they are decreasing the extra digital STB fee.

Nety

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Reply # 137881 13-Jun-2008 19:58

rscole86: I had a look at the new pricing, and although there are the increases, the actual increase for me is less. As they are decreasing the extra digital STB fee.

So how much are they going to charge for a second digital STB? We currently have one digital in the lounge but only a analoge in the BR as the cost was too high for a second digital.

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DonkeyKong

115 posts

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Reply # 137889 13-Jun-2008 21:18

My bill stays the same

I have Lightspeed 40Gb with Digital TV and and Additional Digital Decoder.

My Broadband goes up by $10.00
Add Decoder decreases by $10.00 from $24.95 per month to $14.95 per month

With the way all prices are these days it was bound to happen.

rscole86

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Reply # 137890 13-Jun-2008 21:18

I am not sure ifthis link works... if not below is what the TCL help section states.

Question
InHome Price Increase FAQ's

Answer
When does the InHome price increase come into effect?
The new prices recently announced for InHome services are effective from the 1st of July 2008. Services affected by increases are PhoneLine, Television, Broadband, Wiring Maintenance and the InHomeTV Magazine.

Why are prices increasing for TelstraClear InHome services?
Regrettably we are passing on rising costs in delivering our InHome services. This is to ensure we can continue to upgrade our network and improve the services we deliver our customers. We have also increased the discount amount we offer to customers who choose to take PhoneLine, TV and Broadband with us.

Is my Triple Service discount increasing?
Yes, from the 1st of July we have increased the discount amount we offer to customers who choose to take PhoneLine, TV and Broadband with us. The new discount amount is $13.44 per month.

Are additional decoders affected by the InHome price increase?
Additional analogue decoders remain the same price, additional digital decoders will be reduced in price from $24.95 to $14.95 inc GST.

imadog

107 posts

Master Geek

Reply # 137911 14-Jun-2008 02:36

Just got my price increase in Wellington. My lightspeed is going up $10 a month.

Have to say Im a bit surprised. Are bits getting more expensive these days?!?

They are increasing because there is no real competition in NZ. Prices should be decreasing to catch up with the rest of the third world.

I will look around to see if it is worth switching back to dsl but I doubt it will be as the usually price it at the threshold where its
not worth bothering to change.

damian

10 posts

Wannabe Geek

Reply # 137934 14-Jun-2008 08:51

I'm happy to pay the increase, come on guys we all know things are getting more expensive these days, electricity for one. I'm sure the network and associated equipment uses electricity no????

Like every business, costs associated with running have to be passed on sooner or later, otherwise it would not be viable to exist.

paradoxsm

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Reply # 137944 14-Jun-2008 10:47

I have been informed that most of the nodes are very (over) full and they are doing upgrades which is costing them a fair bit., At least the price rise will make a much faster network we hope, Pretty bad timing to do the price rise though when there are a slew of cheaper options out there at present and even some limited deals and most people are getting pretty bad speeds.

The letter wording was also quite poorly written.
They should have said something around the lines of said "we are investing in upgrading your network" to make it better.
Instead it contained a pile of marketing jibblespeek about how they compare to Telecom, obviously fluffing it up a little.

My connection is doing some really weird stuff bad jitter and speeds ranging from 1Mbps to 7Mbps locally! (same websites, 2-3 minutes apart, + WxC speedtest page.

I have ADSL provisioned on a very low end 256k plan as a backup so I'll upgrade it to a FS/FS and test out that connection.

zar

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Reply # 137969 14-Jun-2008 12:48

Yeh I also have xtra ADSL FS/FS and it is pissing all over the cable for downloads both international and local.. if it wasnt for the latency that cable has over adsl, the cable would be gone!

imadog

107 posts

Master Geek

Reply # 138074 14-Jun-2008 23:13

damian: I'm happy to pay the increase, come on guys we all know things are getting more expensive these days, electricity for one. I'm sure the network and associated equipment uses electricity no????

Like every business, costs associated with running have to be passed on sooner or later, otherwise it would not be viable to exist.

I doubt we can attribute a ~15% increase to electricity. maybe the increase in petrol was involved as well. no im not serious.

we pay more because we are a small country with no competition.

amigo

159 posts

Master Geek

Reply # 138331 16-Jun-2008 11:50

And I was pissed that my 10G plan increase by $5...

I guess the faster plans uses more electricity or petrol...bit like a faster car? :)

If you are on a 20G or higher plan then might won't to consider downsizing to a slower connection with a smaller 'carbon footprint' and do your bit to help the energy crisis! Better still, start cycling to work and get dial-up internet instead, I see that dial-up is down to $2.50/month, so it must be significantly less resource hungry...right?

01EG

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Reply # 138686 17-Jun-2008 13:03

amigo:
I guess the faster plans uses more electricity or petrol...bit like a faster car

Exactly!!!

imadog

107 posts

Master Geek

Reply # 138689 17-Jun-2008 13:17

made the paper

http://www.stuff.co.nz/4583464a13.html