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Topic # 22920 12-Jun-2008 04:20
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I apologise if this post is a little lengthy and detailed, but I'm hoping that if I provide enough detail, I might be able to get some advice I can use.

Back in December 2007, I posted here  about how my router was showing excellent connections to the exchange, but with Orcon I was getting international performance that didn't seem to come anywhere close to achieving the speeds I should be capable of, and which seemed slower than a lot of other Orcon customers were getting.

My router showed the following when I connected to Orcon.
Data Rate
Stream TypeActual Data Rate
Up Stream963 (Kbps.)
Down Stream17849 (Kbps.

When I did the speed test located here  I was receiving 8.4 Mbps, which would seem in line with the figures from my router. I am told that this test is a little less reliable than the regular one, however I'm totally blind and use screen reading software, and it doesn't like the extensive Flash used in the regular speed test. I think it serves as a reasonable guide though.

Downloads from international sites, particularly from the US where I have to bring in about 100 MB of software builds every day, were only coming in at about 200 KBP/sec.

Downloads from some sites were a lot faster. Local sites like the Radio new Zealand podcast site were good, and when I downloaded an MS office Service Pack, I was getting over 1000 KB/sec.

From this, I concluded that I wasn't getting the best bang for my buck, and that my exchange seemed in good shape. After I initiated that thread in late 2007, my downloads from Orcon deteriorated further. The thread on Orcon International Performance however shoed me that others had been getting better download speeds than I ever had, despite what looks like an unusually solid connection.

I did try another router when with Orcon, and this made no difference.

Armed with all this, I felt sure that a change of ISP would help. It's actually made it worse.

I had my Vodafone connection enabled yesterday. We're on Broadband Ultimate which is max/max.

Interestingly, here's what my router now reports.
Data Rate
Stream TypeActual Data Rate
Up Stream944 (Kbps.)
Down Stream7547 (Kbps.

Now it's academic at this point really, but it's interesting that with Orcon the router was reporting 17849 KBP/s, but now I'm getting 7547. I am surmising that this is because Orcon was giving me ADSL 2 whereas Vodafone is not?

But the big deal is the real world speed test. Using the same one as referenced previously, I'm now getting an average of 95 KB/sec. The fastest I've got is 103, the slowest is in the 80s. This speed doesn't vary markedly depending on the time of day. The speeds are pretty consistent whether it's 3 PM, 8 PM or 3 AM. So something is seriously amiss.

Downloads from my server at work are now at only 30-40 Kbp/sec. So are downloads from sites like CNN. Youtube videos are buffering, and I'm getting a lot of buffering when connected to a Slingbox that I have in the US.

Clearly others are not having anything like this with Vodafone, in fact for the most part reports of speed have been quite positive here, which is one of the reasons why I switched. So I'm not at all pointing the finger at them, just hoping that I don't get caught in the middle between Vodafone and telecom when it comes to getting this sorted.


I put in a trouble ticket with Vodafone yesterday afternoon, and they told me to call in 24 hours to check progress. I was a little surprised that they didn't ask me to send traceroutes and other data to them by e-mail, but perhaps the discrepancy between what I'm connecting at and what I'm downloading at was enough for them to go on.

I must say everyone at Vodafone I've spoken with have been very courteous and professional, and I have fingers crossed that they will see this through to a resolution for me. But I wonder if anyone has any thoughts on why this is happening?

The Stats Page of my router is showing no data errors, nothing that would indicate the connection is subject to noise or anything like that, although I accept it's possible. Our house was wired professionally for ADSL, because we have a burglar alarm.

If we have a congestion problem here on our exchange, which is Linwood, does the fact that I am connecting at ADSL speeds instead of ADSL 2 speeds have an impact, even though I never came close to achieving decent speeds?

If I may turn rant mode on briefly, I'm trying to do the kind of thing that the Government used to be fond of talking about when they were on their knowledge wave bandwagon. I'm working for a US company, moving reasonably large chunks of data on a regular basis as we fine tune software builds for our PC and Windows Mobile products, producing audio in my studio which needs to be sent back to Florida at a high bit rate...and these continuing problems make it pretty frustrating. John Key's fibre looks attractive from here.

I sincerely appreciate any thoughts people have on this. I'd also be keen to hear other users' experience of how good Vodafone has been about resolving similar problems if you've had them.

And of course, if anyone is lurking here from Vodafone that can help me, God bless you and I'll buy you a bottle of bubbles!

Thanks for reading and any assistance.




Jonathan Mosen

 

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  Reply # 137648 12-Jun-2008 15:38
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jmosen:I had my Vodafone connection enabled yesterday. We're on Broadband Ultimate which is max/max.

Interestingly, here's what my router now reports.
Data Rate
Stream TypeActual Data Rate
Up Stream944 (Kbps.)
Down Stream7547 (Kbps.

Now it's academic at this point really, but it's interesting that with Orcon the router was reporting 17849 KBP/s, but now I'm getting 7547. I am surmising that this is because Orcon was giving me ADSL 2 whereas Vodafone is not?


I too am in ADSL2+ enabled area, but Vodafone ihug has always given me 7.6mbps/800kbps downloads speeds (which is confusing really, as they say Max/Max and 7.6mbps all over the place)

Here's my sync speed - you may be surprised!



So... they're not giving away ADSL2+ until I'm (and you're) on the Red network.

jmosen: Downloads from my server at work are now at only 30-40 Kbp/sec. So are downloads from sites like CNN. Youtube videos are buffering, and I'm getting a lot of buffering when connected to a Slingbox that I have in the US.


I've only had one day of poor speeds, but that was resolved the next day. YouTube buffers around a minute ahead of playtime, so it flows at a good speed.




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  Reply # 137654 12-Jun-2008 15:49
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Thanks for the info. I didn't find any reference on the Vodafone web site to them not supporting ADSL2 outside of their Red Network, so if they really are not, then I think there is an issue here. Max/max should mean what it says.

Still, right now I'd be glad to have even half or the regular ADSL speed.

Vodafone have me doing a bunch of traceroutes at regular intervals now.




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Reply # 137738 13-Jun-2008 03:55
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I thought I would post some test results here to see if anyone has any comments, particularly on the Traceroutes. I understand what traceroutes are but don't know what are realistic results to expect.

Note that the traceroute to cnn.com never completes, and there are timeouts even for the two national sites Vodafone have asked me to trace.

These are taken at 3:30AM, hardly peak time.
Data Rate
Stream TypeActual Data Rate
Up Stream944 (Kbps.)
Down Stream7547 (Kbps.)
Operation Data
Operation Data Upstream Downstream
Noise Margin13 dB27 dB
Attenuation18 dB20 d

Speed Test. Your current bandwidth reading is:

1.11 Mbps

which means you can download at 142.68 KB/sec. from our servers.


Tracing route to www.domainz.net.nz [202.46.160.18]
over a maximum of 30 hops:
1    1 ms    1 ms    1 ms . [192.168.1.1]
2   60 ms   64 ms   75 ms lo1.akl-grafton-bras2.ihug.net [203.109.128.91]
3   58 ms   57 ms   57 ms gi2-32.akl-grafton-bdr1.ihug.net [203.109.129.11
0]
4    *    *    * Request timed out.
5  118 ms   60 ms   60 ms att.ape.net.nz [192.203.154.74]
6   61 ms   60 ms   59 ms att.ape.net.nz [192.203.154.74]
7   70 ms   68 ms   68 ms 165.87.141.54
8   71 ms   70 ms   69 ms 32.114.216.14
9   71 ms   69 ms   71 ms wlg-fwo.domainz.net.nz [202.46.160.34]
10   73 ms   71 ms   71 ms www.domainz.net.nz [202.46.160.18]
Trace complete.

 
Tracing route to www.nzdsl.co.nz [219.88.240.130]
over a maximum of 30 hops:
  1     5 ms     1 ms     1 ms  . [192.168.1.1]
  2    71 ms    59 ms    61 ms  lo1.akl-grafton-bras2.ihug.net [203.109.128.91]
3    57 ms    57 ms    57 ms  gi2-32.akl-grafton-bdr1.ihug.net [203.109.129.11
0]
4     *        *        *     Request timed out.
5    60 ms   111 ms    58 ms  orcon2.ape.net.nz [192.203.154.67]              
  6    80 ms   146 ms    58 ms  orcon2.ape.net.nz [192.203.154.67]
7    79 ms    58 ms    63 ms  121.98.9.9
8    61 ms    58 ms    67 ms  gi-5-8.dsw1.nct.orcon.net.nz [60.234.9.24]
9    60 ms    58 ms    62 ms  www.nzdsl.co.nz [219.88.240.130]
Trace complete.
Tracing route to www.cnn.com [64.236.16.52]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  . [192.168.1.1]
  2    61 ms    60 ms    59 ms  lo1.akl-grafton-bras2.ihug.net [203.109.128.91]
  3    57 ms    56 ms    57 ms  gi2-31.akl-grafton-bdr1.ihug.net [203.109.143.54]
  4    60 ms    58 ms    59 ms  host9.1.110.203.in-addr.arpa [203.110.1.9]
  5    61 ms    59 ms    59 ms  so-3-0-0.XT1.AKL1.ALTER.NET [210.80.38.133]
  6   229 ms   365 ms   346 ms  0.so-0-0-0.IR1.LAX12.ALTER.NET [210.80.49.18]
  7   266 ms   307 ms   306 ms  0.so-5-0-0.IL1.LAX9.ALTER.NET [152.63.48.65]
  8   230 ms   303 ms   307 ms  0.so-7-0-0.XT1.LAX7.ALTER.NET [152.63.116.249]
  9   330 ms   307 ms   307 ms  0.so-6-0-0.BR1.LAX7.ALTER.NET [152.63.112.41]
 10   227 ms   307 ms   306 ms  pop1-las-p4-3.atdn.net [66.185.143.9]
 11   324 ms   306 ms   307 ms  bb1-las-P0-0.atdn.net [66.185.137.128]
 12   330 ms   307 ms   307 ms  bb1-dls-p4-0.atdn.net [66.185.153.4]
 13   330 ms   307 ms   307 ms  bb1-hou-p6-0.atdn.net [66.185.152.133]
 14   353 ms   308 ms   306 ms  bb1-atm-p7-0.atdn.net [66.185.152.184]
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.
Tracing route to www.bbc.net.uk [212.58.253.67]
over a maximum of 30 hops:
  1     1 ms     1 ms     1 ms  . [192.168.1.1]
  2    62 ms    63 ms    76 ms  lo1.akl-grafton-bras2.ihug.net [203.109.128.91]
  3    58 ms    57 ms    56 ms  gi2-32.akl-grafton-bdr1.ihug.net [203.109.129.110]
  4    61 ms    58 ms    59 ms  host9.1.110.203.in-addr.arpa [203.110.1.9]
  5    60 ms    58 ms    58 ms  so-3-0-0.XT1.AKL1.ALTER.NET [210.80.38.133]
  6   212 ms   492 ms   229 ms  0.so-1-0-0.IR1.SAC2.ALTER.NET [210.80.51.57]
  7   211 ms   211 ms   212 ms  0.so-2-0-0.IL1.SAC1.ALTER.NET [152.63.48.33]
  8   298 ms   307 ms   230 ms  0.so-4-0-0.XL1.SJC7.ALTER.NET [152.63.48.6]
  9   253 ms   307 ms   307 ms  POS6-0-0.GW4.SJC7.ALTER.NET [152.63.48.241]
 10   319 ms   409 ms   409 ms  teliasonera-test-gw.alter.net [157.130.215.70]
 11   432 ms   409 ms   317 ms  nyk-bb2-link.telia.net [80.91.254.178]
 12   442 ms   409 ms   409 ms  ldn-bb2-pos7-1-0.telia.net [213.248.65.93]
 13   432 ms   408 ms   409 ms  ldn-b3-link.telia.net [80.91.251.237]
 14   431 ms   409 ms   409 ms  siemens-ic-119241-ldn-b2.c.telia.net [213.248.104.70]
 15   431 ms   511 ms   409 ms  212.58.238.133
 16   841 ms   411 ms   407 ms  te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
 17   350 ms   409 ms   409 ms  www.bbc.net.uk [212.58.253.67]
Trace complete.




Jonathan Mosen

 

Mosen Consulting, for advice on web and app accessibility

 

http://mosen.org

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  Reply # 138089 15-Jun-2008 01:50
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I've also noticed pretty poor broadband preformance on ihug connections lately too. A friend who happens to live inside the "Red zone" has been complaining to me about his rather poor speeds. However earlier this evening I was over at the neighbours fixing up their computer and did a quick speedtest:


I thought that was a bit low, so I checked mine:


Quite a big difference. We have the same modems, both plans from either isp are max down, exchange isn't unbundled but is adsl2+ enabled. Just found that interesting and hopefully helps a bit, sorry to thread hijack. :-)

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  Reply # 138105 15-Jun-2008 09:31
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I've got slightly better pings, but nearly the same result:

Tracing route to www.domainz.net.nz [202.46.160.18]
over a maximum of 30 hops:

  1     2 ms    <1 ms    <1 ms  10.1.1.1
  2    47 ms    50 ms    49 ms  lo1.akl-grafton-bras1.ihug.net [203.109.128.90]
  3    39 ms    39 ms    39 ms  gi2-32.akl-grafton-bdr2.ihug.net [203.109.129.234]
  4    40 ms    40 ms    40 ms  gi2-10.akl-grafton-bdr1.ihug.net [203.109.130.50]
  5     *        *        *     Request timed out.
  6    42 ms    42 ms    41 ms  att.ape.net.nz [192.203.154.74]
  7    43 ms    43 ms    41 ms  att.ape.net.nz [192.203.154.74]
  8    51 ms    52 ms    51 ms  165.87.141.54
  9    52 ms    52 ms    50 ms  32.114.216.14
 10    54 ms    52 ms    53 ms  wlg-fwo.domainz.net.nz [202.46.160.34]
 11    53 ms    52 ms    54 ms  domainz.net.nz [202.46.160.18]

Trace complete.

C:\Documents and Settings\James>tracert www.nzdsl.co.nz

Tracing route to www.nzdsl.co.nz [219.88.240.130]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.1.1
  2    46 ms    60 ms    42 ms  lo1.akl-grafton-bras1.ihug.net [203.109.128.90]
  3    39 ms    39 ms    39 ms  gi2-32.akl-grafton-bdr2.ihug.net [203.109.129.234]
  4    40 ms    38 ms    39 ms  gi2-12.akl-grafton-bdr1.ihug.net [203.109.130.76]
  5     *        *        *     Request timed out.
  6    40 ms    43 ms    41 ms  orcon2.ape.net.nz [192.203.154.67]
  7    41 ms    41 ms    42 ms  orcon2.ape.net.nz [192.203.154.67]
  8    40 ms    42 ms    46 ms  121.98.9.9
  9    41 ms    42 ms    43 ms  gi-5-8.dsw1.nct.orcon.net.nz [60.234.9.24]
 10    47 ms    40 ms    41 ms  ip-219-88-240-130.orcon.net.nz [219.88.240.130]


Trace complete.

Tracing route to www.cnn.com [64.236.24.12]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.1.1
  2    60 ms    49 ms    50 ms  lo1.akl-grafton-bras1.ihug.net [203.109.128.90]
  3    40 ms    40 ms    38 ms  gi2-32.akl-grafton-bdr2.ihug.net [203.109.129.234]
  4    41 ms    41 ms    40 ms  et4-110.akl-grafton-edge1.ihug.net [203.109.130.141]
  5    39 ms    39 ms    42 ms  ip-static-202-147-45-73.asianetcom.net [202.147.45.73]
  6    39 ms    41 ms    40 ms  ip-static-202-147-45-73.asianetcom.net [202.147.45.73]
  7   167 ms   163 ms   164 ms  po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
  8   164 ms   164 ms   163 ms  12.126.40.25
  9   173 ms   173 ms   171 ms  tbr2.sffca.ip.att.net [12.122.84.49]
 10   194 ms   193 ms   193 ms  ggr2.sffca.ip.att.net [12.123.13.185]
 11   195 ms   195 ms   197 ms  192.205.35.26
 12   196 ms   195 ms   194 ms  bb2-sjg-p0-0.atdn.net [66.185.150.82]
 13   170 ms   170 ms   169 ms  bb2-las-p7-0.atdn.net [66.185.152.22]
 14   170 ms   170 ms   169 ms  bb1-las-p2-0.atdn.net [66.185.152.24]
 15   202 ms   201 ms   201 ms  bb1-dls-p4-0.atdn.net [66.185.153.4]
 16   226 ms   226 ms   227 ms  bb1-atm-p7-0.atdn.net [66.185.152.184]
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Tracing route to www.bbc.net.uk [212.58.251.195]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.1.1
  2    44 ms    54 ms    45 ms  lo1.akl-grafton-bras1.ihug.net [203.109.128.90]
  3    58 ms    39 ms    39 ms  gi2-31.akl-grafton-bdr2.ihug.net [203.109.129.102]
  4    41 ms    40 ms    41 ms  et4-110.akl-grafton-edge1.ihug.net [203.109.130.141]
  5    40 ms    39 ms    41 ms  ip-static-202-147-45-73.asianetcom.net [202.147.45.73]
  6    39 ms    41 ms    55 ms  ip-static-202-147-45-73.asianetcom.net [202.147.45.73]
  7   164 ms   165 ms   165 ms  po8-3.gw1.sjc1.asianetcom.net [202.147.55.206]
  8   343 ms   343 ms   343 ms  83.245.126.93
  9   345 ms   342 ms   343 ms  212.58.238.129
 10   345 ms   342 ms   343 ms  212.58.239.58
 11   343 ms   343 ms   343 ms  www-vip.telhc.bbc.co.uk [212.58.251.195]

Trace complete.

Tracing route to www-vip.cwwtf.bbc.co.uk [212.58.253.67]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.1.1
  2    41 ms    49 ms    51 ms  lo1.akl-grafton-bras1.ihug.net [203.109.128.90]
  3    39 ms    39 ms    40 ms  gi2-32.akl-grafton-bdr2.ihug.net [203.109.129.234]
  4    40 ms    41 ms    41 ms  et4-110.akl-grafton-edge1.ihug.net [203.109.130.141]
  5    40 ms    40 ms    40 ms  ip-static-202-147-45-73.asianetcom.net [202.147.45.73]
  6    39 ms    41 ms    40 ms  ip-static-202-147-45-73.asianetcom.net [202.147.45.73]
  7   221 ms   220 ms   219 ms  po0-0.gw1.sjc1.asianetcom.net [202.147.50.129]
  8   371 ms   371 ms   372 ms  83.245.126.93
  9   371 ms   370 ms   373 ms  212.58.238.129
 10   372 ms   372 ms   373 ms  te12-1.hsw0.cwwtf.bbc.co.uk [212.58.239.222]
 11   372 ms   373 ms   372 ms  www-vip.cwwtf.bbc.co.uk [212.58.253.67]

Trace complete.

Peppery: I've also noticed pretty poor broadband preformance on ihug connections lately too. A friend who happens to live inside the "Red zone" has been complaining to me about his rather poor speeds. However earlier this evening I was over at the neighbours fixing up their computer and did a quick speedtest:


I thought that was a bit low, so I checked mine:


Quite a big difference. We have the same modems, both plans from either isp are max down, exchange isn't unbundled but is adsl2+ enabled. Just found that interesting and hopefully helps a bit, sorry to thread hijack. :-)


A few things to consider:
  • Are the modem settings the same?
  • What is the location of your friend (or your distance from you and your friend)
  • The speedtests were conducted at different times (14/6 9:13PM, and 15/6 1:43AM)
You might like to post trace route results here... it might show how the data is routed through Orcon's network compared to ihug's network.




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Reply # 138108 15-Jun-2008 09:42
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Well it would be ironic if I have left a poorly performing ISP for an even poorer performing one, but in both cases, people seem to have been getting better overall results than I am.

I've sent in my 9 lots of test results as requested by Vodafone, so it'll be interesting to see what they come back with.

What is the significance, if any, of the timeouts on the traceroutes?




Jonathan Mosen

 

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  Reply # 138110 15-Jun-2008 09:49
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Maybe you can compare these speedtests done right now:















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  Reply # 138172 15-Jun-2008 15:14
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Peppery: I've also noticed pretty poor broadband preformance on ihug connections lately too. A friend who happens to live inside the "Red zone" has been complaining to me about his rather poor speeds. However earlier this evening I was over at the neighbours fixing up their computer and did a quick speedtest:


I thought that was a bit low, so I checked mine:


Quite a big difference. We have the same modems, both plans from either isp are max down, exchange isn't unbundled but is adsl2+ enabled. Just found that interesting and hopefully helps a bit, sorry to thread hijack. :-)


You have max up, they dont so the 2 are not comparable.

Once they have upgraded their plan then see how it goes. Also voda-hug wont let you have interleaving turned off on their connections, but even that doesnt explain the totally crap ping times they are getting there, unless its going to aussie and back or something stupid.




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  Reply # 138231 15-Jun-2008 18:27
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richms: You have max up, they dont so the 2 are not comparable.

Once they have upgraded their plan then see how it goes. Also voda-hug wont let you have interleaving turned off on their connections, but even that doesnt explain the totally crap ping times they are getting there, unless its going to aussie and back or something stupid.


Even before I had max up I was still ahead by quite a large margin.

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Posted 11-Sep-2017 13:54


Vodafone New Zealand deploy live 400 gigabit system
Posted 11-Sep-2017 11:07


OPPO camera phones now available at PB Tech
Posted 11-Sep-2017 09:56


Norton Wi-Fi Privacy — Easy, flawed VPN
Posted 11-Sep-2017 09:48


Lenovo reveals new ThinkPad A Series
Posted 8-Sep-2017 14:37


Huawei passes Apple for the first time to capture the second spot globally
Posted 8-Sep-2017 10:45


Vodafone initiative enhances te reo Maori pronunciation on Google Maps
Posted 8-Sep-2017 10:40


Voyager Internet expand local internet phone services company with Conversant acquisition
Posted 6-Sep-2017 18:27


NOW Expands in to Tauranga
Posted 5-Sep-2017 18:16


Windows 10 Fall Creators Update coming Oct. 17
Posted 4-Sep-2017 14:10



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