Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


193 posts

Master Geek
+1 received by user: 6


Topic # 23320 25-Jun-2008 14:57
Send private message

Has Telstra Cable just gone down in some or all of Christchurch?

View this topic in a long page with up to 500 replies per page Create new topic
 1 | 2


193 posts

Master Geek
+1 received by user: 6


  Reply # 140462 25-Jun-2008 15:07
Send private message

The 0508 number appears over loaded, and the new TelstraClear user on geek zone has disabled Private message and email so I can't even message them to draw attention to this thread

xpd

Chief Trash Bandit
8762 posts

Uber Geek
+1 received by user: 1277

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 140464 25-Jun-2008 15:08
Send private message

Weve jsut lost contact with about 8 of our offices around the country who use Paradise.... the phone to Telstra is down as well by the looks of it.




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


1235 posts

Uber Geek
+1 received by user: 152


  Reply # 140467 25-Jun-2008 15:10
Send private message

humvee: Has Telstra Cable just gone down in some or all of Christchurch?


Out for me in Hoon Hay, was in the middle of ftp'ing a file up and kerbang everything went dead.  Been tracerouting to an IP and all timeout after my network, except for one time I got a single response from the other end fo the link 202.78.155.1 in 2838.533 ms.

Slumming it on GPRS.




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


I iz your trusted friend
5780 posts

Uber Geek
+1 received by user: 137

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 140468 25-Jun-2008 15:15
Send private message

I can't get to my Exchange OWA... so I guess it is down. The area is Upper Riccarton.




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 


xpd

Chief Trash Bandit
8762 posts

Uber Geek
+1 received by user: 1277

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 140469 25-Jun-2008 15:17
Send private message

Our offices are all over....

Chch, Hastings, Kaikohe, Porirua, Tauranga, Whangarei.........

Fun fun fun.... surprised my phone hasnt been going nuts Innocent (edit : me and my big mouth...there it goes)




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


xpd

Chief Trash Bandit
8762 posts

Uber Geek
+1 received by user: 1277

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 140473 25-Jun-2008 15:25
Send private message

Customers may experience congestion between Wellington and Auckland due to a Fibre cut between Wellington and Napier.

Transmission Operations are now investigating.




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


67 posts

Master Geek


Reply # 140474 25-Jun-2008 15:25
Send private message

We are on Christchurch Clear innercity ADSL and our internet just went out also.

Called Telstra and got though the first time, they new of the problem but did not have any details, tried 15min later and the phone system is overloaded.

At least we have a 3G Backup, but when the whole office is using one connection it crawls :(

I iz your trusted friend
5780 posts

Uber Geek
+1 received by user: 137

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 140475 25-Jun-2008 15:31
Send private message

I have the access back to my OWA, so seems like it's back on.




Internet is my backyard...

 

«Geekzone blog: Tech 'n Chips Takeaway» «Personal blog: And then...»

 

Please read the Geekzone's FUG

 


BDFL - Memuneh
60598 posts

Uber Geek
+1 received by user: 11531

Administrator
Trusted
Geekzone
Lifetime subscriber

Reply # 140476 25-Jun-2008 15:32
Send private message
1235 posts

Uber Geek
+1 received by user: 152


  Reply # 140477 25-Jun-2008 15:34
Send private message

Back to normal operations now by the looks of it.




---
James Sleeman
I sell lots of stuff for electronic enthusiasts...


BDFL - Memuneh
60598 posts

Uber Geek
+1 received by user: 11531

Administrator
Trusted
Geekzone
Lifetime subscriber

26482 posts

Uber Geek
+1 received by user: 6034

Moderator
Trusted
Biddle Corp
Lifetime subscriber

  Reply # 140497 25-Jun-2008 16:48
Send private message

They suffered from cut fibre somewhere near Dannevirke.

6178 posts

Uber Geek
+1 received by user: 242

Trusted
Subscriber

  Reply # 140506 25-Jun-2008 17:02
Send private message

They suffered from cut fibre somewhere near Dannevirke.


Nice day to be hunched over a splicer under the van rear door :)

He says as he throws another log on the fire.

Cyril



193 posts

Master Geek
+1 received by user: 6


  Reply # 140669 26-Jun-2008 11:41
Send private message

My Contact with Telstra about this problem, Wrong answer to start with but hopefully a good result in the end 

 Customer (Warwick)25/06/2008 03.13 PM
Do you currently have a cable network outage in Christchurch? Our Internet is down and it appears your 0508 number is over loaded.

PS I'm a computer tech so yes I have reset the modem and the router and done all the proper trouble shooting from my end

Thanks

Response (Tammy)26/06/2008 10.48 AM 
Hello Warwick,

Thank you for your email.

Some underground work was requested to be completed by the Christchurch City Council, which caused outages in some parts of Christchurch on 25th June. However, your area was unaffected by this work.

Please advise by return email if you are still experiencing issues and I can forward your details to our Customer Help team. Alternatively, please contact us on the number below for further assistance.

If you have any further queries, check out our online help section at http://telstraclear.custhelp.com, or call us, toll free on 0508 888 800, we're available 8am-7pm seven days a week.

Kind regards


Customer (Warwick)26/06/2008 11.06 AM 
Hi

I would suggest you need to insure you front line staff actually know when there has been a major outage so they dont reply with unhelpful/incorrect replys like this please as there was CLEARLY a major NATIONWIDE outage/problem on the telstra network at this time see this thead
http://www.geekzone.co.nz/forums.asp?ForumId=44&TopicId=23320

I have Quoted a few comments for you incase you done get access to the internet.
"Weve jsut lost contact with about 8 of our offices around the country who use Paradise.... the phone to Telstra is down as well by the looks of it. "

"Out for me in Hoon Hay"

"Our offices are all over....Chch, Hastings, Kaikohe, Porirua, Tauranga, Whangarei........."

"We are on Christchurch Clear innercity ADSL and our internet just went out also"
-------------

Our internet is now working but more helpful replys from support staff would be good.


Response (Tammy)26/06/2008 11.21 AM 
Hello Warwick,

Thank you for your reply.

I apologise for this and would like to assure you that I will send this feedback onto the appropriate managers. I will also direct them to the thread within the Geekzone forum for review so that we can identify the issues and experiences of our customers and make necessary improvements.

If you have any further queries, check out our online help section at http://telstraclear.custhelp.com, or call us, toll free on 0508 888 800, we're available 8am-7pm seven days a week.

Kind regards,




xpd

Chief Trash Bandit
8762 posts

Uber Geek
+1 received by user: 1277

Mod Emeritus
Trusted
Lifetime subscriber

  Reply # 140697 26-Jun-2008 13:51
Send private message

humvee:
  
  


If you have any further queries, check out our online help section at http://telstraclear.custhelp.com, or call us, toll free on 0508 888 800, we're available 8am-7pm seven days a week.

Kind regards,





I dont use Telstra myself except through work....... and so far I have not been impressed with their customer service. Seems to take us 2-3 attempts to get things done.

Im still waiting on responses to queries from the 11th, which were marked on the 13th as being solved but noone ever contacted me....tried phoning today - "The current wait time is approx 2 minutes" - 15mins later I gave up. Emailed again.... still waiting  (sigh)

At least the network team seemed to be on the ball yesterday, we were only down for approx an hour or so.......




XPD / Gavin / DemiseNZ

 

For Free Games, Geekiness and Reviews, visit :

 

Home Of The Overrated Raccoons

 

Battlenet : XPD#11535    Origin/Steam/Epic/Uplay : xpdnz

 

Sea of Thieves Down Under


 1 | 2
View this topic in a long page with up to 500 replies per page Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.