[TelstraClear] Telstra Cable outage in Christchurch Now?

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humvee

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#23320 25-Jun-2008 14:57

Has Telstra Cable just gone down in some or all of Christchurch?

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#140462 25-Jun-2008 15:07

The 0508 number appears over loaded, and the new TelstraClear user on geek zone has disabled Private message and email so I can't even message them to draw attention to this thread

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#140464 25-Jun-2008 15:08

Weve jsut lost contact with about 8 of our offices around the country who use Paradise.... the phone to Telstra is down as well by the looks of it.

XPD / Gavin

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sleemanj

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#140467 25-Jun-2008 15:10

humvee: Has Telstra Cable just gone down in some or all of Christchurch?

Out for me in Hoon Hay, was in the middle of ftp'ing a file up and kerbang everything went dead. Been tracerouting to an IP and all timeout after my network, except for one time I got a single response from the other end fo the link 202.78.155.1 in 2838.533 ms.

Slumming it on GPRS.

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chiefie

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#140468 25-Jun-2008 15:15

I can't get to my Exchange OWA... so I guess it is down. The area is Upper Riccarton.

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#140469 25-Jun-2008 15:17

Our offices are all over....

Chch, Hastings, Kaikohe, Porirua, Tauranga, Whangarei.........

Fun fun fun.... surprised my phone hasnt been going nuts

(edit : me and my big mouth...there it goes)

XPD / Gavin

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#140473 25-Jun-2008 15:25

Customers may experience congestion between Wellington and Auckland due to a Fibre cut between Wellington and Napier.

Transmission Operations are now investigating.

XPD / Gavin

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cbcnz

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#140474 25-Jun-2008 15:25

We are on Christchurch Clear innercity ADSL and our internet just went out also.

Called Telstra and got though the first time, they new of the problem but did not have any details, tried 15min later and the phone system is overloaded.

At least we have a 3G Backup, but when the whole office is using one connection it crawls :(

chiefie

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#140475 25-Jun-2008 15:31

I have the access back to my OWA, so seems like it's back on.

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freitasm

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#140476 25-Jun-2008 15:32

chiefie: I can't get to my Exchange OWA... so I guess it is down.

Same here. My wife says it's down at home/office in Johnsonville.

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sleemanj

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#140477 25-Jun-2008 15:34

Back to normal operations now by the looks of it.

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#140480 25-Jun-2008 15:52

Yes, my Outlook client announced connections restored so I guess it's all back now...

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#140497 25-Jun-2008 16:48

They suffered from cut fibre somewhere near Dannevirke.

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#140506 25-Jun-2008 17:02

They suffered from cut fibre somewhere near Dannevirke.

Nice day to be hunched over a splicer under the van rear door :)

He says as he throws another log on the fire.

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humvee

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#140669 26-Jun-2008 11:41

My Contact with Telstra about this problem, Wrong answer to start with but hopefully a good result in the end

Customer (Warwick)	25/06/2008 03.13 PM
Do you currently have a cable network outage in Christchurch? Our Internet is down and it appears your 0508 number is over loaded. PS I'm a computer tech so yes I have reset the modem and the router and done all the proper trouble shooting from my end Thanks

Response (Tammy)

26/06/2008 10.48 AM

Hello Warwick,

Thank you for your email.

Some underground work was requested to be completed by the Christchurch City Council, which caused outages in some parts of Christchurch on 25th June. However, your area was unaffected by this work.

Please advise by return email if you are still experiencing issues and I can forward your details to our Customer Help team. Alternatively, please contact us on the number below for further assistance.

If you have any further queries, check out our online help section at http://telstraclear.custhelp.com, or call us, toll free on 0508 888 800, we're available 8am-7pm seven days a week.

Kind regards

Customer (Warwick)

26/06/2008 11.06 AM

Hi

I would suggest you need to insure you front line staff actually know when there has been a major outage so they dont reply with unhelpful/incorrect replys like this please as there was CLEARLY a major NATIONWIDE outage/problem on the telstra network at this time see this thead
http://www.geekzone.co.nz/forums.asp?ForumId=44&TopicId=23320

I have Quoted a few comments for you incase you done get access to the internet.
"Weve jsut lost contact with about 8 of our offices around the country who use Paradise.... the phone to Telstra is down as well by the looks of it. "

"Out for me in Hoon Hay"

"Our offices are all over....Chch, Hastings, Kaikohe, Porirua, Tauranga, Whangarei........."

"We are on Christchurch Clear innercity ADSL and our internet just went out also"
-------------

Our internet is now working but more helpful replys from support staff would be good.

Response (Tammy)

26/06/2008 11.21 AM

Hello Warwick,

Thank you for your reply.

I apologise for this and would like to assure you that I will send this feedback onto the appropriate managers. I will also direct them to the thread within the Geekzone forum for review so that we can identify the issues and experiences of our customers and make necessary improvements.

If you have any further queries, check out our online help section at http://telstraclear.custhelp.com, or call us, toll free on 0508 888 800, we're available 8am-7pm seven days a week.

Kind regards,

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xpd

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#140697 26-Jun-2008 13:51

humvee:

If you have any further queries, check out our online help section at http://telstraclear.custhelp.com, or call us, toll free on 0508 888 800, we're available 8am-7pm seven days a week.

Kind regards,

I dont use Telstra myself except through work....... and so far I have not been impressed with their customer service. Seems to take us 2-3 attempts to get things done.

Im still waiting on responses to queries from the 11th, which were marked on the 13th as being solved but noone ever contacted me....tried phoning today - "The current wait time is approx 2 minutes" - 15mins later I gave up. Emailed again.... still waiting (sigh)

At least the network team seemed to be on the ball yesterday, we were only down for approx an hour or so.......

XPD / Gavin

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