[TelstraClear] Microsoft Update vs Zonealarm = No Telstra Cable

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Dawg

232 posts

Master Geek
+1 received by user: 1

Topic # 23908 11-Jul-2008 08:35

Has anyone else been affected by this latest Microsoft update on the TCL network? And is their a solution yet?
I expected their to be threads of rage over this.

ZollyMonsta

2581 posts

Uber Geek
+1 received by user: 193

Trusted

Reply # 146578 11-Jul-2008 08:44

Have you seen this and visited the url mentioned?


	Service Disruption Start:		10 July 2008, 8:40 AM

	Estimated Service Disruption End:		14 July 2008, 8:40 AM

	Last Updated:		10 July 2008, 8:04 AM

	Area Affected:		Nationwide

	Customer Impact:		Due to a recent Microsoft Windows update, Customers who have Zone Alarm firewall software installed on their computers may be unable to browse the internet. For more information please refer to this Zone Alarm Support forum http://forums.zonelabs.com/zonelabs/board/message?board.id=cfg&message.id=52860 or contact Microsoft 0800 800 004

I suspect its not only TCL Cable, but also ADSL on other ISP's...

Me, I stopped using Zonealarm quite some time ago when it started turning into bloatware.

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Dawg

232 posts

Master Geek
+1 received by user: 1

Reply # 146586 11-Jul-2008 09:00

Thanks for that - I received this email later on last night.

Dear ZoneAlarm Customer

Some ZoneAlarm users who have installed Windows Update recent no (KB951748) have been unable to access the internet.

ZoneAlarm by Checkpoint are aware of this issue and have a permanent solution. As a temporary work around for now, we would recommend uninstalling KB951748 Windows Update.

A permanent solution will be released within next few days.

We have provided information below to uninstall this update temporary.

1.) Click Start -> Control Panel

2.) Open Add or Remove Programs

3.) Check the checkbox at the top to Show Updates, if not already checked

4.) Under Windows XP - Software Updates, click Security Update for Windows XP (KB951748)

5.) Click Remove

6.) Click Next on the Software Update Removal Wizard

7.) Click Finish to restart

Windows automatic updates will attempt to re-install this update - please refuse no KB951748 until Zone Alarm advises you of an update.

Once the Zone Alarm update is installed please make sure you install the Windows Update KB951748 and allow future automatic Windows updates.

Regards,

Secure Tec Technical Support

Melbourne, Australia

Dawg

232 posts

Master Geek
+1 received by user: 1

Reply # 146588 11-Jul-2008 09:01

Thanks for that - I received this email later on last night.

Dear ZoneAlarm Customer

Some ZoneAlarm users who have installed Windows Update recent no (KB951748) have been unable to access the internet.

ZoneAlarm by Checkpoint are aware of this issue and have a permanent solution. As a temporary work around for now, we would recommend uninstalling KB951748 Windows Update.

A permanent solution will be released within next few days.

We have provided information below to uninstall this update temporary.

1.) Click Start -> Control Panel

2.) Open Add or Remove Programs

3.) Check the checkbox at the top to Show Updates, if not already checked

4.) Under Windows XP - Software Updates, click Security Update for Windows XP (KB951748)

5.) Click Remove

6.) Click Next on the Software Update Removal Wizard

7.) Click Finish to restart

Windows automatic updates will attempt to re-install this update - please refuse no KB951748 until Zone Alarm advises you of an update.

Once the Zone Alarm update is installed please make sure you install the Windows Update KB951748 and allow future automatic Windows updates.

Regards,

Secure Tec Technical Support

Melbourne, Australia

ZollyMonsta

2581 posts

Uber Geek
+1 received by user: 193

Trusted

Reply # 146598 11-Jul-2008 09:23

Hmm interesting.. so you will continue to use their product, they're requesting you to remove a security patch?
That's stupid.

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chiefie

I iz your trusted friend
5759 posts

Uber Geek
+1 received by user: 134

Mod Emeritus

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Subscriber

Reply # 146603 11-Jul-2008 09:37

I don't really use any firewall aside from what's built in. Having router in between all the PCs and internet is good enough and no need for ZoneAlarm shit.

Internet is my backyard...

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AllNightNerding

411 posts

Ultimate Geek

Reply # 146656 11-Jul-2008 11:45

I had a friend who has Zone Alarm as well as TCl and they were asking me why their internet wasnt going.

Went up there and did all the usual stuff that I do when their internet isnt going.

Called up her dad and he checked the TCL website and told me about that.

I decided to go for what in my opinion is a far better option of Disabling Zone Alarm and using the Windows Firewall (that + a router is enough I reckon) rather than uninstalling an update which is just going to re-install itself and waste more bandwidth, that seems like the far better option in my opinion.

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Quidam

285 posts

Ultimate Geek

Reply # 146744 11-Jul-2008 13:23

And I could be wrong, but I believe this latest patch is to fix a serious flaw that could allow hackers to redirect a URL to a different website then the one it is supposed to go to.

My understanding is that when this flaw was discovered, it was kept quiet until after an appropriate solution had been found, and my understanding is, it was not exploited by hackers.

"There is no way to Peace -Peace is the Way" (A. J. Muste)

geoffwnz

399 posts

Ultimate Geek
+1 received by user: 73

Reply # 146913 11-Jul-2008 17:50

If you do still want to use Zone Alarm, it seems they have updated their product range to deal with the patch issue.
I tested on my system last night and all is well again.

And the reason I'm running Zone Alarm is so I could have a look at what was requesting access to the outside world. Seems a fairly easy way to achieve that.

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