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Topic # 239795 4-Aug-2018 12:04
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In reference to this post https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=239787

 

is it up to vodafone to process this upgrade?






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  Reply # 2067954 4-Aug-2018 12:04
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Oh and this press release https://www.enable.net.nz/media-releases/enable-doubles-fibre-broadband-speeds-celebrating-completion-of-network-across-greater-christchurch/








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  Reply # 2078402 24-Aug-2018 11:46
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@mikehales or anyone vodafone?






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  Reply # 2078408 24-Aug-2018 11:52
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@gaddman

 

John





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  Reply # 2081753 31-Aug-2018 06:53
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Have we had and answer to this anywhere? 


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  Reply # 2081757 31-Aug-2018 07:26
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Smithy47:

Have we had and answer to this anywhere? 



Nope

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epr

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  Reply # 2089718 13-Sep-2018 09:17
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It is a real shame we have had no reply to this query usually this is one place I find Vodafone support quite responsive to queries by consumers.


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  Reply # 2089719 13-Sep-2018 09:19
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epr:

 

It is a real shame we have had no reply to this query usually this is one place I find Vodafone support quite responsive to queries by consumers.

 

 

Just because the LFC doubles speeds overnight for free doesn't mean it's as simple for the RSP. Lots of factors need to be taken into consideration and a decision isn't always going to be made overnight. Bigpipe for example only announced this yesterday.

 

 


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  Reply # 2089721 13-Sep-2018 09:27
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sbiddle:

 

epr:

 

It is a real shame we have had no reply to this query usually this is one place I find Vodafone support quite responsive to queries by consumers.

 

 

Just because the LFC doubles speeds overnight for free doesn't mean it's as simple for the RSP. Lots of factors need to be taken into consideration and a decision isn't always going to be made overnight. Bigpipe for example only announced this yesterday.

 

 

 

 

 

 

Not really what I was talking about, I wasn't saying I expected the speed upgrade to be done by now but that the lack of a response was a shame, notice how I said no reply is a shame.




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  Reply # 2090272 13-Sep-2018 17:02
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as the OP, i get the size of the task at hand and understand its probably a MANUAL update of the provisioning required to complete.

 

i am still interested in who rolls this update out either ENABLE or VOADFONE,

 

if it is relevant i am sure enable have stated it should be completed by Christmas. (Almost forcing the update with that statement)

 

”This offer will be available on new orders from 1 July 2018 and Enable will work with its retail service providers to ensure as many existing customers as possible are reaping the benefits of the upgraded speed by Christmas.

 

i am almost assuming Vodafone need to push a request for provisioning upgrade on connection, and then there is a paper trail to force enable to update the provisioning.






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  Reply # 2090274 13-Sep-2018 17:04
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Enable has done what they need to now it's over to the RSP side

John




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  Reply # 2090276 13-Sep-2018 17:06
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Linux: Enable has done what they need to now it's over to the RSP side

John

 

 

 

so what is left for the RSP to complete going forward?






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  Reply # 2090277 13-Sep-2018 17:08
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phantomdb:

 

i am still interested in who rolls this update out either ENABLE or VOADFONE,

 

 

both.

 

Enable do the changes on their end, Vodafone need to do the changes on their end.

 

the RSP side can get pretty complex when you get into all the finer details.. qos profiles, billing, product catalogs, automation/processes for signups, upgrades, agent training, change plans the list goes on..

 

 

 

The actual work of allowing a connection to work faster is easy very much the easy part.

 

Vodafone themselves are well known for having a very complex billing arrangement due to having so many legacy systems etc so that would likely may things worse again.

 

 

 

Linux: Enable has done what they need to now it's over to the RSP side

John

 

An RSP needs to actually accept the Enable offering, it's not by default enabled for everyone.





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Any comments made are personal opinion and do not reflect directly on the position my current or past employers may have.


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