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72 posts

Master Geek


Topic # 239808 5-Aug-2018 22:27
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Cell site has been down ALL weekend but I cant find that anywhere on the Web - Where is the best place to check status?


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Mr Snotty
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  Reply # 2068378 5-Aug-2018 23:08
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You phoned them to report the fault? Just checking first...







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Master Geek


  Reply # 2068422 6-Aug-2018 06:40
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yes, Saturday afternoon, had to drive a ways to get coverage


 
 
 
 


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  Reply # 2068423 6-Aug-2018 06:48
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Single site outages are generally not reported on the Status page / Vodafone NZ community

 

John





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 2068919 6-Aug-2018 19:37
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Thanks John, that explains why I couldn't see anything.

 

 

 

Cheers.


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  Reply # 2068932 6-Aug-2018 19:54
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Has the site come back up today?

John




Ex JohnR VodafoneNZ 17 years 4 days



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Master Geek


  Reply # 2068982 6-Aug-2018 21:56
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Very intermittent, and usually only 1 bar!

 

 

 

I will call 777 again from work tomorrow


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  Reply # 2068990 6-Aug-2018 22:05
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Did you write down the fault ticket number for the first call in?

 

JOHN





Ex JohnR VodafoneNZ 17 years 4 days



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  Reply # 2069557 7-Aug-2018 21:50
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Yeah, Na!

 

I just assumed I could track it online somehow cry

 

So, I called 777 back from work today and spoke to a lovely woman.  She asked if I was at the property, except I wasn’t. She explained they need to talk to someone onsite to run some preliminary diagnostics. I explained that we both work full time, but I would be home after 6.  She said to call back then, and I explained the obvious -  that would be very hard to with no cell coverage as we gave the landline up years ago.  She didn’t know what to do with that.

 

But the penny finally dropped on my tiny little brain; when we gave up the landline Vodafone upgraded the modem, but we also installed a Sure Signal! So how come I had no outgoing call connection?  Got home tonight to discover the Sure Signal power cable has packed a sad (I wonder if this happened early Saturday???).  Replaced the power cable with a suitable replacement and we now have 5 bars throughout the house.  Called 777 and got another lovely lady; she found a fault logged on Saturday but claimed it is reported as fixed a 3:00 am this morning!

 

If I leave the house and walk to the end of the deck (20 meters +/-) I have NO signal at all on three different phones.

 

So, I’ll call 777 tomorrow and try again.


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  Reply # 2069559 7-Aug-2018 21:52
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If you have an up-to-date enough phone, could always go get a 2degrees Sim - enable Wifi Calling and call Vodafone on an 0800 number?


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  Reply # 2069561 7-Aug-2018 21:53
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Coverage must be poor if you have a Sure Signal unit to start with

John




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  Reply # 2069562 7-Aug-2018 21:56
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I know the best person in VodafoneNZ to look into this have sent him link to this thread

John




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Master Geek


  Reply # 2069565 7-Aug-2018 21:57
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Was always sporadic; but never like this - 0 bars or big red X MOST of time




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  Reply # 2069567 7-Aug-2018 21:59
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Thanks John, as always - much appreciated!


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  Reply # 2069568 7-Aug-2018 22:03
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How long ago did you check the coverage with Sure Signal off?

John




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Master Geek


  Reply # 2070074 8-Aug-2018 15:13
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Not sure i understand the question; we had no coverage from Sat morning until i hooked the Sure Signal back up on Tuesday evening. 

 

Disconnected the Sure Signal after I got it working Tuesday PM and coverage disappeared; reconnected it and all good within the house, but nothing outside (approx 20 meters away). No outside coverage Early Weds AM.


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