Fibre Max Speed Issue

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Angeloy

7 posts

Wannabe Geek

#242621 5-Nov-2018 23:05

Good Day to all,

Just wanting a bit of help regarding our Fibre Max speeds. Last week we upgraded from fibre 200 to the Fibre Max 700-900 option. Since then we recieved a message from vodafone saying the connection and upgrade has beeen done and is working but with same download and upload speeds as the old one. Currently using my own router Asus RT-AC68U and still gives the same speed of 150/30. Already called vodafone support and they said its due to my router which I doubt. They sent a Ultra Hub and said that it would work automatically once installed which it didn’t (Same old speed) I have done a complete power cycle for Both router and the fiber box on the wall as well without no luck.

By the way..Tested the speed through LAN Ethernet cable plugged direct to Router

Is it a common problem? I will call tech support again but just wanted to ask maybe someone can help out 😌😌🙏

Thank you

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#2120661 5-Nov-2018 23:09

Sounds like it might be a Provisioning issue.

DjShadow

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#2120668 5-Nov-2018 23:44

Just a late-night idea you could try after seeing this thread - https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=242549

Try unplugging the cable modem for 5 mins, fire it back up and see if its any better

shaunm

38 posts

Geek
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One NZ

#2120709 6-Nov-2018 08:34

Angeloy: Good Day to all,

Just wanting a bit of help regarding our Fibre Max speeds. Last week we upgraded from fibre 200 to the Fibre Max 700-900 option. Since then we recieved a message from vodafone saying the connection and upgrade has beeen done and is working but with same download and upload speeds as the old one. Currently using my own router Asus RT-AC68U and still gives the same speed of 150/30. Already called vodafone support and they said its due to my router which I doubt. They sent a Ultra Hub and said that it would work automatically once installed which it didn’t (Same old speed) I have done a complete power cycle for Both router and the fiber box on the wall as well without no luck.

By the way..Tested the speed through LAN Ethernet cable plugged direct to Router

Is it a common problem? I will call tech support again but just wanted to ask maybe someone can help out 😌😌🙏

Thank you

Morning @Angeloy

If you are still experiencing this issue, and require assistance, feel free to PM me your account details and I will look over the Provisioning of your connection.

Shaun.

Angeloy

7 posts

Wannabe Geek

#2120793 6-Nov-2018 10:47

quickymart:
Sounds like it might be a Provisioning issue.

possibly its due to provisionining... I forgot to mension that vodafone had sent a tech from chorus to make sure its wired and connected properly from chorus side

Angeloy

7 posts

Wannabe Geek

#2120794 6-Nov-2018 10:48

DjShadow:
Just a late-night idea you could try after seeing this thread - https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=242549

Try unplugging the cable modem for 5 mins, fire it back up and see if its any better

Had tried this last night but with no luck...I had also installed and tried the ultraHub they sent but with same 100/30 speeds not Fibre Max 😌

Angeloy

7 posts

Wannabe Geek

#2120795 6-Nov-2018 10:49

shaunm:
Angeloy: Good Day to all,

Just wanting a bit of help regarding our Fibre Max speeds. Last week we upgraded from fibre 200 to the Fibre Max 700-900 option. Since then we recieved a message from vodafone saying the connection and upgrade has beeen done and is working but with same download and upload speeds as the old one. Currently using my own router Asus RT-AC68U and still gives the same speed of 150/30. Already called vodafone support and they said its due to my router which I doubt. They sent a Ultra Hub and said that it would work automatically once installed which it didn’t (Same old speed) I have done a complete power cycle for Both router and the fiber box on the wall as well without no luck.

By the way..Tested the speed through LAN Ethernet cable plugged direct to Router

Is it a common problem? I will call tech support again but just wanted to ask maybe someone can help out 😌😌🙏

Thank you

Morning @Angeloy

If you are still experiencing this issue, and require assistance, feel free to PM me your account details and I will look over the Provisioning of your connection.

Shaun.

Good morning Shaun,

Thank you! Will PM you account details

🙏

Lenovo

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shaunm

38 posts

Geek
+1 received by user: 14

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One NZ

#2120898 6-Nov-2018 14:56

Angeloy:
shaunm:

Angeloy: Good Day to all,

Just wanting a bit of help regarding our Fibre Max speeds. Last week we upgraded from fibre 200 to the Fibre Max 700-900 option. Since then we recieved a message from vodafone saying the connection and upgrade has beeen done and is working but with same download and upload speeds as the old one. Currently using my own router Asus RT-AC68U and still gives the same speed of 150/30. Already called vodafone support and they said its due to my router which I doubt. They sent a Ultra Hub and said that it would work automatically once installed which it didn’t (Same old speed) I have done a complete power cycle for Both router and the fiber box on the wall as well without no luck.

By the way..Tested the speed through LAN Ethernet cable plugged direct to Router

Is it a common problem? I will call tech support again but just wanted to ask maybe someone can help out 😌😌🙏

Thank you

Morning @Angeloy

If you are still experiencing this issue, and require assistance, feel free to PM me your account details and I will look over the Provisioning of your connection.

Shaun.

Good morning Shaun,

Thank you! Will PM you account details

🙏

Hi @Angeloy

Have just PM'd, looks like a provisioning issue on our end, Let me know how it goes after a 2 Minute power cycle.

Shaun.

Angeloy

7 posts

Wannabe Geek

#2121117 6-Nov-2018 19:56

shaunm:

Hi @Angeloy

Have just PM'd, looks like a provisioning issue on our end, Let me know how it goes after a 2 Minute power cycle.

Shaun.

😌😌 tried powercyling just now but still 100/30 🙏 i think something is wrong 😌

GuvnorNutter

3 posts

Wannabe Geek

#2121120 6-Nov-2018 20:02

Hi

I have the same issue having upgraded from Fibre 100 to Fibre Max.
I have received the emails informing me that the upgrade has completed but I am yet to be able to measure anything above my old speeds of approx 100/20 down/up.
I first tried using my existing HG659 Home Gateway and when that didn’t seem to measure any different, I installed my nice new UltraHub without any noticeable difference in speed test results either.
I’ve cycled the modems multiple times (currently using the UltraHub) to no avail.
I contacted a Ninja online who basically said to wait another 24 hours before I’d see any noticeable difference but I dont believe that to be required to see any difference from previous speed profile, potentially that might be the period to see the best possible speed I’m likely to get but otherwise I wouldn’t have thought so.
I suspect it’s a provisioning issue with the speed profile but it would be good to get this confirmed if possible.

Cheers
J

Angeloy

7 posts

Wannabe Geek

#2121154 6-Nov-2018 21:17

GuvnorNutter: Hi

I have the same issue having upgraded from Fibre 100 to Fibre Max.
I have received the emails informing me that the upgrade has completed but I am yet to be able to measure anything above my old speeds of approx 100/20 down/up.
I first tried using my existing HG659 Home Gateway and when that didn’t seem to measure any different, I installed my nice new UltraHub without any noticeable difference in speed test results either.
I’ve cycled the modems multiple times (currently using the UltraHub) to no avail.
I contacted a Ninja online who basically said to wait another 24 hours before I’d see any noticeable difference but I dont believe that to be required to see any difference from previous speed profile, potentially that might be the period to see the best possible speed I’m likely to get but otherwise I wouldn’t have thought so.
I suspect it’s a provisioning issue with the speed profile but it would be good to get this confirmed if possible.

Cheers
J

Exactly the same issue with me...i can confirm that its not on the router side and possibly its on the paramaters/provisioning on IP’s side. Hoping it will be working tomorrow morning 🤞 or even anytime tomorrow

shaunm

38 posts

Geek
+1 received by user: 14

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One NZ

#2121253 7-Nov-2018 08:45

GuvnorNutter: Hi

I have the same issue having upgraded from Fibre 100 to Fibre Max.
I have received the emails informing me that the upgrade has completed but I am yet to be able to measure anything above my old speeds of approx 100/20 down/up.
I first tried using my existing HG659 Home Gateway and when that didn’t seem to measure any different, I installed my nice new UltraHub without any noticeable difference in speed test results either.
I’ve cycled the modems multiple times (currently using the UltraHub) to no avail.
I contacted a Ninja online who basically said to wait another 24 hours before I’d see any noticeable difference but I dont believe that to be required to see any difference from previous speed profile, potentially that might be the period to see the best possible speed I’m likely to get but otherwise I wouldn’t have thought so.
I suspect it’s a provisioning issue with the speed profile but it would be good to get this confirmed if possible.

Cheers
J

Hi @GuvnorNutter

Possible that the ninja was confused by VDSL DLM for some reason, dunno how that would come up in conversation about fiber max?

Let me know your account details via PM and I can have a look.

Shaun

Samsung

Shop now on Samsung phones, tablets, TVs and more (affiliate link).

shaunm

38 posts

Geek
+1 received by user: 14

Trusted

One NZ

#2121255 7-Nov-2018 08:46

Angeloy:
GuvnorNutter: Hi

I have the same issue having upgraded from Fibre 100 to Fibre Max.
I have received the emails informing me that the upgrade has completed but I am yet to be able to measure anything above my old speeds of approx 100/20 down/up.
I first tried using my existing HG659 Home Gateway and when that didn’t seem to measure any different, I installed my nice new UltraHub without any noticeable difference in speed test results either.
I’ve cycled the modems multiple times (currently using the UltraHub) to no avail.
I contacted a Ninja online who basically said to wait another 24 hours before I’d see any noticeable difference but I dont believe that to be required to see any difference from previous speed profile, potentially that might be the period to see the best possible speed I’m likely to get but otherwise I wouldn’t have thought so.
I suspect it’s a provisioning issue with the speed profile but it would be good to get this confirmed if possible.

Cheers
J

Exactly the same issue with me...i can confirm that its not on the router side and possibly its on the paramaters/provisioning on IP’s side. Hoping it will be working tomorrow morning 🤞 or even anytime tomorrow

Looking at this again this morning, Have PM'd you the details.

Shaun.

GuvnorNutter

3 posts

Wannabe Geek

#2121353 7-Nov-2018 10:17

Thanks Shaun, have PM’d you.

shaunm

38 posts

Geek
+1 received by user: 14

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One NZ

#2121633 7-Nov-2018 15:50

Just dropping a message here to confirm that both connections have been sorted.

Both cases were different provisioning issues.

Thanks heaps.

Shaun.

GuvnorNutter

3 posts

Wannabe Geek

#2121643 7-Nov-2018 16:10

shaunm:
Just dropping a message here to confirm that both connections have been sorted.

Both cases were different provisioning issues.

Thanks heaps.

Shaun.

Much appreciated Shaun

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