Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


16 posts

Geek


Topic # 24675 30-Jul-2008 19:15
Send private message


Hi All

Just looking for some advise on where to take matter from here.


Been having huge issues with my connection speeds from Vodafone over the last 3 months. I have had my internet speeds drop to below 300kb/s. Please read Vodafone response to my request below. Please note that 3 months prior, I use to have download speeds of about 800kb/s. At this time the Vodafone technicial said that I should have fast download speeds than this in my area.

Thanks for your email. A fault was lodged for the slow speed you have been experiencing. The results came back as you were showing as connecting at 256kbps sync rate at the exchange for your downstrem speed and 160kbps for your up speed. The profile your connection has been changed and your sync rates are now 512kbps downstream / 160kbps upstream. They have also noted that you are 4.2KM from the exchange. Broadband is not able to be connected at all for customers who are 5KM or more from the exchange so you are just within in the range to get broadband. Please ensure you have filters on all your jackpoints. If you had wiring done and had a dedicated jackpoint installed this may or may not improve your connection. This would cost $149.00. Due to the volume of calls we recieve we are unable to call customers , I apologise for this.

What is everyones thoughts? I wouldnt mind some advise on where to take things from here? As this does seem to be another long line of lies that Vodafone have feed me.

Create new topic
21128 posts

Uber Geek
+1 received by user: 4215

Trusted
Subscriber

  Reply # 152806 30-Jul-2008 20:39
Send private message

If you dont have a proper install, then pay the $149 and get one, and then see if it improves.




Richard rich.ms

1586 posts

Uber Geek
+1 received by user: 258

Subscriber

  Reply # 152836 30-Jul-2008 22:12
Send private message

What sync rates are you paying for?  If they accidently placed you to 256kbps when you should have been faster and hasnt I would be wanting a refund of some sort!!

Create new topic

Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

N4L helping TAKA Trust bridge the digital divide for Lower Hutt students
Posted 18-Jun-2018 13:08


Winners Announced for 2018 CIO Awards
Posted 18-Jun-2018 13:03


Logitech Rally sets new standard for USB-connected video conference cameras
Posted 18-Jun-2018 09:27


Russell Stanners steps down as Vodafone NZ CEO
Posted 12-Jun-2018 09:13


Intergen recognised as 2018 Microsoft Country Partner of the Year for New Zealand
Posted 12-Jun-2018 08:00


Finalists Announced For Microsoft NZ Partner Awards
Posted 6-Jun-2018 15:12


Vocus Group and Vodafone announce joint venture to accelerate fibre innovation
Posted 5-Jun-2018 10:52


Kogan.com to launch Kogan Mobile in New Zealand
Posted 4-Jun-2018 14:34


Enable doubles fibre broadband speeds for its most popular wholesale service in Christchurch
Posted 2-Jun-2018 20:07


All or Nothing: New Zealand All Blacks arrives on Amazon Prime Video
Posted 2-Jun-2018 16:21


Innovation Grant, High Tech Awards and new USA office for Kiwi tech company SwipedOn
Posted 1-Jun-2018 20:54


Commerce Commission warns Apple for misleading consumers about their rights
Posted 30-May-2018 13:15


IBM leads Call for Code to use cloud, data, AI, blockchain for natural disaster relief
Posted 25-May-2018 14:12


New FUJIFILM X-T100 aims to do better job than smartphones
Posted 24-May-2018 20:17


Stuff takes 100% ownership of Stuff Fibre
Posted 24-May-2018 19:41



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.