Cannot receive any SMS verification codes from international numbers

Forums › Vodafone New Zealand › Cannot receive any SMS verification codes from international numbers

jkim351

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# 249186 29-Apr-2019 20:24

Hi guys,

Just switched to VF from 2D a month ago,

Tried to set up apps such as:

-Uber & UberEats

-Lime

-Facebook

as well as small websites that requires verification upon register. Failed to do so as I never received any verification SMS.

Escalated to VF technical service, they say their line is fine and it must be SMS sender's issue. Waited for a while, escalate to VF technical service once more, yet no answer.

Getting soooo frustrated, has anyone gone through this issue? If yes, please share your tips.

Found a thread and it seems like the guy fixed this by switching back to his previous provider.

If it ultimately doesn't work, am I able to pull back from 2yrs plan :(

https://www.geekzone.co.nz/forums.asp?forumid=137&topicid=191625

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# 2227618 29-Apr-2019 20:26

VodafoneNZ can not do much at all, They are not the sending party and can only deliver what reaches the VodafoneNZ network

No you could not get out of your 2 year contract for this reason, You need to escalate this issue to one of the App Vendors (Facebook, Lime, Uber) and once 1 is fixed I bet the rest will be fixed

jkim351

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# 2227619 29-Apr-2019 20:32

Thanks, I'll see if vendor can solve my issue.

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# 2227620 29-Apr-2019 20:34

jkim351:

Thanks, I'll see if vendor can solve my issue.

Good luck as all will say speak to your service provider (VodafoneNZ)

ronw

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# 2227622 29-Apr-2019 20:42

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Are you entering your phone number correctly eg +6421345678 or whatever

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jkim351

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# 2227625 29-Apr-2019 20:52

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Yeap entered my number correctly for sure as I've been using this phone number for a decade.

Seems like others had this issue after porting their number to other providers:

https://www.geekzone.co.nz/forums.asp?forumid=85&topicid=183717

sqishy

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# 2227631 29-Apr-2019 21:29

What model phone?

lNomNoml

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# 2227632 29-Apr-2019 21:31

Wow VF still having this issue? I had it almost 3 years ago now, only fix was to change providers..

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# 2227633 29-Apr-2019 21:36

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sqishy:

What model phone?

Model of phone has got zero to do with the issue

jkim351

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# 2227638 29-Apr-2019 21:42

lNomNoml:

Wow VF still having this issue? I had it almost 3 years ago now, only fix was to change providers..

how did u manage to pull out from the contract? Searched for couple hours but it seems like that's the only option.

Some suggest to change the message center number, so I did by following instruction on VF website:

Enter *5005*7672* 6421600600# and press the Call button (i.e. as if keying the code in as a phone number and making a call to it)

But it's giving me an error: Connection problem or invalid MMI code.

And VF ninjas aren't that useful when it comes to technical stuff.

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# 2227640 29-Apr-2019 21:47

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The message centre number is not used for incoming SMS so who ever suggested that idea has zero clue what they are speaking about

sbiddle

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# 2227641 29-Apr-2019 21:51

lNomNoml:
Wow VF still having this issue? I had it almost 3 years ago now, only fix was to change providers..

And in another 3 years the entire industry will still be dealing with the same issue. Has absolutely nothing to do with VF.

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# 2227643 29-Apr-2019 21:52

sbiddle:
lNomNoml:

Wow VF still having this issue? I had it almost 3 years ago now, only fix was to change providers..

And in another 3 years the entire industry will still be dealing with the same issue. Has absolutely nothing to do with VF.

Correct this is not a VodafoneNZ issue but 3rd party SMS aggregators that don't update routing tables

freitasm

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# 2227644 29-Apr-2019 21:53

I'd say it is a problem with the porting. Might have to talk to Vodafone again (despite John's suggestion to contact services) and see if there is anything wrong with the porting.

Have you had any of these accounts with SMS authentication before? One thing that worked for some was to deactivate existing SMS authentication service BEFORE the number porting, then reactivate again after. It seems some services use different providers depending on which mobile operator is in use.

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# 2227645 29-Apr-2019 21:53

@jkim351 As already advised you need to speak to the A party vendor to get this issue resolved

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# 2227646 29-Apr-2019 21:55

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freitasm:

I'd say it is a problem with the porting. Might have to talk to Vodafone again (despite John's suggestion to contact services) and see if there is anything wrong with the porting.

Correct the issue is with porting and the SMS aggregators that don't update routing tables, If the end user is getting normal person to person SMS then the port has gone thru correct

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