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559 posts

Ultimate Geek
+1 received by user: 43


# 250871 29-May-2019 10:11
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Hi guys , I am with Vodafone on vdsl and on VOIP for phone.I am having regular issues with VOIP not working no dial tone , sometimes the phone rings sometimes it doesn't . The WAN will sometimes continue to work sometimes it drops all together. Ring Vodafone they do line checks never any update on the result. The issue fixes it self then starts again. I ring Vodafone and repeat process. I am using a hg659 as a modem I do have a home hub as well I could use but I found the hg a better performer for speed as well as wifi coverage. Should I look at another modem or is it a wiring issue?. I have a specific jack for vdsl that was installed via vodafone. Any suggestions?

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3 posts

Wannabe Geek

Vodafone NZ

  # 2247604 29-May-2019 10:23
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Are you using the phone straight into Phone1/2 on the modem or does it go through internal wiring? If so move straight in to the modem. Are you experiencing internet issues? DSL or Fibre?




559 posts

Ultimate Geek
+1 received by user: 43


  # 2247626 29-May-2019 10:51
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Elit:

Are you using the phone straight into Phone1/2 on the modem or does it go through internal wiring? If so move straight in to the modem. Are you experiencing internet issues? DSL or Fibre?



It's plugged straight into the modem , the VOIP light on the modem will either be switched off or flashing. We have had internet issues since fibre started to get installed. I know different but all the problems started when the streets started getting dug up. I thought markerting ploy to sign people up for fibre:). Interesting there are multiple complaints in the area of fibre being terrible since installed as well. I might switch to home hub for a week and see if any better

 
 
 
 


2262 posts

Uber Geek
+1 received by user: 470

Lifetime subscriber

  # 2247648 29-May-2019 11:27
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Going by your previous thread you've had this problem for 8 months. Do you plan to switch to fibre??? as this should resolve the problems.

 

EDIT: Unless Voda fix this i wouldn't be paying.




559 posts

Ultimate Geek
+1 received by user: 43


  # 2247658 29-May-2019 11:42
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Spyware:

Going by your previous thread you've had this problem for 8 months. Do you plan to switch to fibre??? as this should resolve the problems.


EDIT: Unless Voda fix this i wouldn't be paying.



I am hoping to go to Fibre when it's ready , half of the suburb is complete but the people that have installed so far have had issues with speed and connection dropouts. I am hoping the teething issues are all sorted before our street is ready. It is has been prob 8 months on and off it works then stops . My wife is completely over it and wants to go back to copper line but no longer is an option . I'm away alot so don't notice it as much

3 posts

Wannabe Geek

Vodafone NZ

  # 2247665 29-May-2019 11:58
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Can you PM me your account number + modem serial number please? I will take a look

 

 

 

 

 

Stu1:
Elit:

 

Are you using the phone straight into Phone1/2 on the modem or does it go through internal wiring? If so move straight in to the modem. Are you experiencing internet issues? DSL or Fibre?

 



It's plugged straight into the modem , the VOIP light on the modem will either be switched off or flashing. We have had internet issues since fibre started to get installed. I know different but all the problems started when the streets started getting dug up. I thought markerting ploy to sign people up for fibre:). Interesting there are multiple complaints in the area of fibre being terrible since installed as well. I might switch to home hub for a week and see if any better




559 posts

Ultimate Geek
+1 received by user: 43


  # 2247671 29-May-2019 12:13
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Elit:

Can you PM me your account number + modem serial number please? I will take a look


 


 


Stu1:
Elit:


Are you using the phone straight into Phone1/2 on the modem or does it go through internal wiring? If so move straight in to the modem. Are you experiencing internet issues? DSL or Fibre?




It's plugged straight into the modem , the VOIP light on the modem will either be switched off or flashing. We have had internet issues since fibre started to get installed. I know different but all the problems started when the streets started getting dug up. I thought markerting ploy to sign people up for fibre:). Interesting there are multiple complaints in the area of fibre being terrible since installed as well. I might switch to home hub for a week and see if any better



Thank you will send it now, I’m pretty happy with Vodafone don’t want to swap

BDFL - Memuneh
63891 posts

Uber Geek
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  # 2247679 29-May-2019 12:24
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@Stu1:

Thank you will send it now, I’m pretty happy with Vodafone don’t want to swap

 

 

For your safety never send account numbers to anyone who does not have a company name under their account. I have banned @Elit now to prevent this happening.

 

If @Elit contact me and confirm credentials I can reinstate it.





 
 
 
 




559 posts

Ultimate Geek
+1 received by user: 43


  # 2247682 29-May-2019 12:28
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freitasm:

 

@Stu1:

Thank you will send it now, I’m pretty happy with Vodafone don’t want to swap

 

 

For your safety never send account numbers to anyone who does not have a company name under their account. I have banned @Elit now to prevent this happening.

 

If @Elit contact me and confirm credentials I can reinstate it.

 

 

 

 

Thank you, i haven't sent it 


816 posts

Ultimate Geek
+1 received by user: 115

Lifetime subscriber

  # 2247684 29-May-2019 12:31
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You really have to get your WAN stable... VoIP is dependant on your WAN...





Gordy




559 posts

Ultimate Geek
+1 received by user: 43


  # 2247699 29-May-2019 13:24
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Rang Vodafone again, the agent was really helpful, running another line test will see how that goes 




559 posts

Ultimate Geek
+1 received by user: 43


  # 2247721 29-May-2019 13:57
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freitasm:

@stu1 I have now confirmed @elit membership with Vodafone. You can PM details.



Thank you for your help

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