[WXC/VFX] VFX overcharged plus Internet Speed goes down over a week

Forums › One NZ (including Farmside) › [WXC/VFX] VFX overcharged plus Internet Speed goes down over a week

thinhvy

136 posts

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#25292 17-Aug-2008 22:24

I am currrently with XNet Fusion and VFX phone.My internet download speed was about 4700Kbps or 5600kbps and upload was about 800kbps in the past few weeks when I signed up to Xnet.NOw It was slowing down and download speed is just about from 900kbps to 1100kbps MAX since last week.

Also my VFX was overcharged.Called to a Australia landline just 6minutes and get charged $1.50 INSTEAD OF 6MINS X 5CENT/1MIN = $.30CENT(IT IS RATED AS 5CENT PER MIN TO AUSTRALIA from xnet website) and to a NEWZEALAND MOBILE is CHARGED$.44CCENT/MIN INSTEAD OF $.30CENT /MIN

CONTACT TO HELP DESK IS USUALLY WAITING ABOUT 30MINUTES ON HOLD OR UNLIKELY TO REACH AS I GOT STUDY AND ONLY ABLE TO CALL THEM AFTER 4PM.

JUST WONDER IF SOMEONE GOT THE SAME SITUATION???SUCH AS DOWNLOAD SPEED SLOWING DOWN OR GOT OVERCHARED ON THE VFX PHONE?

Niel

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#157609 17-Aug-2008 22:49

I have had no billing issues in more than a year being on VFX, but they do sort out billing issues really well. I'm sure one of their staff will ask you to send them the details as soon as they see your post.

As for line speed (assuming you are testing to XNet and not overseas), if it dropped that suddenly then you probably have either a faulty port at the exchange, a damaged phone line, or more likely a filter (which should not be there anyway) or your modem got damaged through the recent storms/lightning.

You can never have enough Volvos!

thinhvy

136 posts

Master Geek

#157997 19-Aug-2008 14:08

Niel: I have had no billing issues in more than a year being on VFX, but they do sort out billing issues really well. I'm sure one of their staff will ask you to send them the details as soon as they see your post.

As for line speed (assuming you are testing to XNet and not overseas), if it dropped that suddenly then you probably have either a faulty port at the exchange, a damaged phone line, or more likely a filter (which should not be there anyway) or your modem got damaged through the recent storms/lightning.

My ADSL was disconnected yesterday,and the line was fixed by telecom today.The download speed come back to normal now.I have to forwared my VFX to my Mobile and it still get overcharged at $.44cent per min (exc GST)???

scottjpalmer

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#158005 19-Aug-2008 14:27

Seeing as you can't call them, did you try email? help@xnet.co.nz

EDIT: The bold and capital letters make your post not so aesthetically pleasing, may I suggest you use such effects for appropriate emphasis of a particular word or so only in future. Thanks.

graemeh

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#159032 22-Aug-2008 18:49

I used the email approach when I was initially set up on the wrong plan. It took a couple of days but they replied that it had been fixed and I had been given a credit for the overcharging.

If it's a simple thing like overcharging emailing them is heaps better than shagging around on the phone.

thinhvy

136 posts

Master Geek

#159038 22-Aug-2008 19:20

graemeh: I used the email approach when I was initially set up on the wrong plan. It took a couple of days but they replied that it had been fixed and I had been given a credit for the overcharging.

If it's a simple thing like overcharging emailing them is heaps better than shagging around on the phone.

I have emailed them to tell that my VFX phone has been overcharged,:

My email: On Wed Aug 20 12:25:03 2008, lucky82@xnet.co.nz wrote:

"Please look at my callings charge.It has been overcharged on my VFX phone number.Eg: calling to wellington cost $.22cent/1minute (that should be 5cent per min)..ect.. to NZ mobile cost 50cent and to Autralia landline cost $1.50 per only 6minutes!!!!!"

And the reply was: "Hi Which VFX number is this from? Your VFX number09xxxxxx is an Auckland number, only calls to Auckland numbers will be local.

*****I wonder is the calling rates to New ZEaland landline at VFX phone is at 5cent per minute?... to a mobile is 30cent per minute?and to a lineline Australia is at 5cent.?

***Am I wrong somehow?