Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.




136 posts

Master Geek


Topic # 25292 17-Aug-2008 22:24
Send private message

I am currrently with XNet Fusion and VFX phone.My internet download speed was about 4700Kbps or 5600kbps and upload was about 800kbps in the past few weeks when I signed up to Xnet.NOw It was slowing down and download speed is just  about  from 900kbps to 1100kbps MAX  since last week.

Also my VFX was overcharged.Called to a Australia landline just 6minutes and get charged $1.50  INSTEAD OF 6MINS X 5CENT/1MIN = $.30CENT(IT IS RATED AS 5CENT PER MIN TO AUSTRALIA from xnet website) and to a NEWZEALAND MOBILE is CHARGED$.44CCENT/MIN  INSTEAD OF $.30CENT /MIN


CONTACT TO HELP DESK IS USUALLY WAITING ABOUT 30MINUTES ON HOLD OR UNLIKELY TO REACH AS I GOT STUDY AND  ONLY  ABLE TO CALL THEM AFTER 4PM.

JUST WONDER IF SOMEONE GOT THE SAME SITUATION???SUCH AS DOWNLOAD SPEED SLOWING DOWN OR GOT OVERCHARED ON THE VFX PHONE?Yell

Create new topic
3267 posts

Uber Geek
+1 received by user: 77

Trusted

  Reply # 157609 17-Aug-2008 22:49
Send private message

I have had no billing issues in more than a year being on VFX, but they do sort out billing issues really well.  I'm sure one of their staff will ask you to send them the details as soon as they see your post.

As for line speed (assuming you are testing to XNet and not overseas), if it dropped that suddenly then you probably have either a faulty port at the exchange, a damaged phone line, or more likely a filter (which should not be there anyway) or your modem got damaged through the recent storms/lightning.




You can never have enough Volvos!




136 posts

Master Geek


  Reply # 157997 19-Aug-2008 14:08
Send private message

Niel: I have had no billing issues in more than a year being on VFX, but they do sort out billing issues really well.  I'm sure one of their staff will ask you to send them the details as soon as they see your post.

As for line speed (assuming you are testing to XNet and not overseas), if it dropped that suddenly then you probably have either a faulty port at the exchange, a damaged phone line, or more likely a filter (which should not be there anyway) or your modem got damaged through the recent storms/lightning.


My ADSL was disconnected yesterday,and the line was fixed by telecom today.The download speed come back to normal now.I have to forwared my VFX to my Mobile  and it still get overcharged at $.44cent per min (exc GST)???Yell

 
 
 
 


Try Wrike: fast, easy, and efficient project collaboration software
Minimalist
5449 posts

Uber Geek
+1 received by user: 400

Moderator
Trusted
Lifetime subscriber

  Reply # 158005 19-Aug-2008 14:27
Send private message

Seeing as you can't call them, did you try email? help@xnet.co.nz



EDIT: The bold and capital letters make your post not so aesthetically pleasing, may I suggest you use such effects for appropriate emphasis of a particular word or so only in future. Thanks.

2075 posts

Uber Geek
+1 received by user: 228

Subscriber

  Reply # 159032 22-Aug-2008 18:49
Send private message

I used the email approach when I was initially set up on the wrong plan.  It took a couple of days but they replied that it had been fixed and I had been given a credit for the overcharging.

If it's a simple thing like overcharging emailing them is heaps better than shagging around on the phone.



136 posts

Master Geek


  Reply # 159038 22-Aug-2008 19:20
Send private message

graemeh: I used the email approach when I was initially set up on the wrong plan.  It took a couple of days but they replied that it had been fixed and I had been given a credit for the overcharging.

If it's a simple thing like overcharging emailing them is heaps better than shagging around on the phone.


I have emailed them to tell that my VFX phone has been overcharged,:


My email: On Wed Aug 20 12:25:03 2008, lucky82@xnet.co.nz wrote:
"Please look at my callings charge.It has been overcharged on my VFX phone number.Eg: calling to wellington cost $.22cent/1minute (that should be 5cent per min)..ect.. to NZ mobile cost 50cent and to Autralia landline cost $1.50 per only 6minutes!!!!!"


And the reply was: "Hi Which VFX number is this from? Your VFX number09xxxxxx is an Auckland number, only calls to Auckland numbers will be local.


*****I wonder is the calling rates to New ZEaland landline at VFX phone  is at 5cent per minute?... to a mobile is 30cent per minute?and to a lineline Australia is at 5cent.?

***Am I wrong somehow?

Create new topic



Twitter »

Follow us to receive Twitter updates when new discussions are posted in our forums:



Follow us to receive Twitter updates when news items and blogs are posted in our frontpage:



Follow us to receive Twitter updates when tech item prices are listed in our price comparison site:





News »

TCF and Telcos Toughen Up on Scam Callers
Posted 23-Apr-2018 09:39


Amazon launches the International Shopping Experience in the Amazon Shopping App
Posted 19-Apr-2018 08:38


Spark New Zealand and TVNZ to bring coverage of Rugby World Cup 2019
Posted 16-Apr-2018 06:55


How Google can seize Microsoft Office crown
Posted 14-Apr-2018 11:08


How back office transformation drives IRD efficiency
Posted 12-Apr-2018 21:15


iPod laws in a smartphone world: will we ever get copyright right?
Posted 12-Apr-2018 21:13


Lightbox service using big data and analytics to learn more about customers
Posted 9-Apr-2018 12:11


111 mobile caller location extended to iOS
Posted 6-Apr-2018 13:50


Huawei announces the HUAWEI P20 series
Posted 29-Mar-2018 11:41


Symantec Internet Security Threat Report shows increased endpoint technology risks
Posted 26-Mar-2018 18:29


Spark switches on long-range IoT network across New Zealand
Posted 26-Mar-2018 18:22


Stuff Pix enters streaming video market
Posted 21-Mar-2018 09:18


Windows no longer Microsoft’s main focus
Posted 13-Mar-2018 07:47


Why phone makers are obsessed with cameras
Posted 11-Mar-2018 12:25


New Zealand Adopts International Open Data Charter
Posted 3-Mar-2018 12:48



Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.

Alternatively, you can receive a daily email with Geekzone updates.