I've normally not had any problems with the helpdesk, however had been having frustrating problems over the past week
I haven't been able to call during normal business hours (as I'm not at my computer/router during these times) so have been calling from my cellphone between 6-8pm.
After waiting for approx 9minutes 45s the prerecorded announcement while on hold which says something along the lines "we are experiencing a high call volume, if you do not wish to continue to wait please call back at another time" starts into an endless loop picking up at the same point halfway through that same sentence. It keeps playing, and I am never actually sure if I am still in the queue or not?? I still haven't managed to speak to anyone on the phone (much easier than trying to type out my long winded problem!)
This has happened to me about 4 times in the past week...
does anyone have any ideas or is this a known bug with the phone system???
I'm not working tomorrow so will try and call during normal business hours...
and in the event anyone can help, my DSL line (on fusion) will not connect above 400Kbps up, 300Kbps down. Was working fine after my last troubles connecting at around 5.5Mbps, but now will not connect any higher than 400Kbps.
Is there something that could have been switched on my line, possibly at the exchange? There is a new cabinet which is supposed to be finished very shortly at the top of my road, would this have any effect on my connect speed?