Vodafone fibre troubleshooting with a computer

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ledestin

6 posts

Wannabe Geek

#260153 13-Nov-2019 13:56

Hi,

My router can’t connect to internet via a fibre box, so I’ve tried connecting with my Mac. There’s no DHCP, when I connect to the fibre box. Is that all there’s to it? Can I just call Vodafone and tell them it’s their fault?

Thanks

wratterus

1687 posts

Uber Geek
+1 received by user: 678

#2352782 13-Nov-2019 13:58

Do you mean you've plugged your Mac directly into port 1 on the ONT? You won't get online that way without some special configuration.

What lights are on on the ONT? What lights are on on your router when it's connected to the ONT?

Spyware

3818 posts

Uber Geek
+1 received by user: 1366

Lifetime subscriber

#2352786 13-Nov-2019 13:59

No. Interface needs vlanid=10 set also.

Spark Max Fibre using Mikrotik CCR1009-8G-1S-1S+, CRS125-24G-1S, Unifi UAP, U6-Pro, UAP-AC-M-Pro, Apple TV 4K (2022), Apple TV 4K (2017), iPad Air 1st gen, iPad Air 4th gen, iPhone 13, SkyNZ3151 (the white box). If it doesn't move then it's data cabled.

ledestin

6 posts

Wannabe Geek

#2352789 13-Nov-2019 14:09

wratterus:
Do you mean you've plugged your Mac directly into port 1 on the ONT? You won't get online that way without some special configuration.

What lights are on on the ONT? What lights are on on your router when it's connected to the ONT?

I’ve plugged into an ethernet port that the modem was plugged into, it has label LAN1.
On the ONT, power, optical and lan1 are lit. On the modem, wifi lights are blue and internet light is red. Wifi works.

wratterus

1687 posts

Uber Geek
+1 received by user: 678

#2352792 13-Nov-2019 14:13

Have you tried a factory reset on the router? If you've done that and still have no joy, and haven't got another suitable router to test with, you'd better ring Vodafone.