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6 posts

Wannabe Geek


# 260186 15-Nov-2019 08:33
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Don't want to rant but just got off the phone with a vodafone ninja and that didn't my problem.

I recently joined vodafone broadband from another provider since I have vodafone mobile it cut down my expenses a bit to have mobile / broadband from the same provider.

 

 Long story short I got fibre max and it worked fine with my UBNT Edgerouter X (700 Mbps down - 480Mbps up) , lastnight I felt my internet is sluggish and did a speed test and found out it's gone down to 100 Mbps down and 20 Mbps down.

Had a chat with a ninja at 1:00 AM and she suggested to call a ninja on 0800 438 448 to get my router settings checked, called the ninja and he wants to send me a new vodafone modem so they can troubleshoot.

Is there any other way I can get this sorted ? , I don't want another crappy router and I'm pretty sure there's no other issue in my home network.

Thanks in advance for anyone reading this.

 


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5629 posts

Uber Geek

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  # 2353665 15-Nov-2019 08:36
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@DiNav Please tell us how you are testing and where you are testing to?

 

As you are not using Vodafone provided hardware that actually performs well on a 1Gb connection chances are the issue is on your network

 

Edit: First fail I see is in the screen shot as tests are done over Wi-Fi and all tests should be done to the VodafoneNZ server

 

TEST OVER ETHERNET

 

Have you read any of the 500 other threads on the same topic?

 

 




6 posts

Wannabe Geek


  # 2353668 15-Nov-2019 08:40
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@Linux , thanks for looking in to the issue , I turned off wifi and used speedtest.net and fast.com , this is a desktop connected to the router with a gigbit lan , I use linux mint as my OS. I can run any other test you want me to.

Thanks D.


 
 
 
 


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  # 2353721 15-Nov-2019 09:03
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Some of the results above are over 800 down and over 400 up

13 posts

Geek

Vodafone

  # 2353967 15-Nov-2019 11:43
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If you can send me a DM with your details i'm happy to put this right for you.




6 posts

Wannabe Geek


  # 2353970 15-Nov-2019 11:51
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Thanks @rushtoe , Will DM you




6 posts

Wannabe Geek


# 2354236 15-Nov-2019 13:37
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@rushtoe managed to sort this out for me, it was an issue with the account.

Thanks again @rushtoe.


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  # 2354238 15-Nov-2019 13:51
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If it was a problem with the account how did some tests get very high results?

 
 
 
 


Banana?
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  # 2354244 15-Nov-2019 14:14
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Linux: If it was a problem with the account how did some tests get very high results?

 

The high speed tests were 10 days old. New tests were at the wrong speed. Looks like an incorrect profile was loaded there somehow.




6 posts

Wannabe Geek


  # 2354285 15-Nov-2019 14:16
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@linux, account was fine when I moved the providers, hence the results at the beginning of the month, they tried to fix an address issue related to the account and the plan was downgraded in that process.


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