Yesterday and today I visited two Vodafone retail stores wanting to purchase an iPhone for myself and perhaps even for my girlfriend.
The first shop I went to was on Queen Street (proper Vodafone store) and I asked the guy at the counter whether they had any stock. Without answering my question, he asked me if I was planning to go on-account. Being a happy prepay customer (was on-account for many years before) I said no, I want to purchase the handset outright. He looked awkward and replied, "No sorry, we don't have stock".
Later on in the day my friend went into the Queen Street store to get an iPhone on-account and successfully managed to get one.
Queen Street Vodafone - if you don't want pre-pay customers to use the iPhone... just tell me the truth!
Today, I visited Vodafone in Takapuna on the North Shore. Again, a proper Vodafone store. I asked, "Do you have any iPhones in-stock? I want to buy it outright." Yes, he replied, all models too. I obviously was happy and asked, "Could I get two, one for me and one for my girlfriend"? Immediately he told me they couldn't sell two. I said fine, one please. For some odd reason, he changed his mind and replied, "Sorry, I can't sell even just the one. You need to be on a plan". What? He said he could just before until I mentioned the possibility of buying two sets.
What's up Vodafone? Are pre-pay customers are of lower class? This is discrimination and totally unacceptable behaviour. Be up-front! I know people have mentioned that many Vodafone stores only accept customers with an account due to low stock levels, but hey, advertise the fact then eh? Why lie?
I am totally disgusted with Vodafone. Being a loyal customer for so many years, promoting your product and services to my friends and family, you have let me down badly.