Detailed call history: where is it now?

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Geektastic

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#268256 8-Mar-2020 16:18

I’ve got $40 or so on my latest bill for overseas calls. This may well be correct but there’s no list I can find that shows me what calls make up that charge.

Where do you get that information now?

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#2434597 8-Mar-2020 16:50

In My Vodafone should show all outg calls

Geektastic

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#2434618 8-Mar-2020 17:48

Linux: In My Vodafone should show all outg calls

Should but does not seem to.

"Detailed Usage" goes as far back as 6 March.

Call history used to be in the bill but for some reason seems not to be there now.

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#2434793 9-Mar-2020 08:04

Geektastic:

Linux: In My Vodafone should show all outg calls

Should but does not seem to.

"Detailed Usage" goes as far back as 6 March.

Call history used to be in the bill but for some reason seems not to be there now.

Hi Geektastic,

Once you click on 'Detailed usage' click the '˅' (down arrow) you'll then be able to view your usage details for the latest will bill as well as the previous bill.

Kind regards,

Hamish

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Geektastic

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#2434804 9-Mar-2020 08:29

Ah. Thanks. May I offer feedback that that is perhaps a bit well hidden?!

Has there been a change in the capped overseas call feature? The last call I made to my mother in the UK for 55 minutes appears to have been billed in full at about $33, whereas calls were previously capped at $5 for an hour.

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#2434805 9-Mar-2020 08:35

Did you call the same number as before and have you charged plans recently?

Never heard of $5 for 60 minutes international calling but $2 for 60 minutes i have on VodafoneNZ

Geektastic

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#2434807 9-Mar-2020 08:41

Yes same numbers.

Yes I changed to one of the be endless data plans but saw no mention that my more expensive and newer plan wouldn’t have the capped calling that we’ve had for some while.

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#2434808 9-Mar-2020 08:45

Well if you changed plan then things are going to be different did you check out the terms and conditions for $2 for 60 minutes international calling? Some plans are excluded from this offer

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#2434809 9-Mar-2020 08:52

If the plan you are on is not on the exclusion list then call VodafoneNZ and mention this!

Geektastic

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#2434825 9-Mar-2020 09:23

Linux: Well if you changed plan then things are going to be different did you check out the terms and conditions for $2 for 60 minutes international calling? Some plans are excluded from this offer

I looked but saw nothing excluding it or, to be fair, including it. However, since the endless data plans appear to be the only monthly plans now offered, if they exclude something that has been a fairly standard feature of plans for some while you might have thought that it would be mentioned one way or the other.

Given that the plan change centres around data as the major feature, any changes to calling are not getting much publicity it seems.

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#2434840 9-Mar-2020 09:50

@Geektastic This is very simple and covered in the terms and conditions!

http://help.vodafone.co.nz/app/answers/detail/a_id/22983/~/%242-for-60-minutes-international-calling

It's not in the Eligible plans list so it's excluded so you pay per minute for these international calls now

Geektastic

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#2434916 9-Mar-2020 11:11

Linux:

@Geektastic This is very simple and covered in the terms and conditions!

http://help.vodafone.co.nz/app/answers/detail/a_id/22983/~/%242-for-60-minutes-international-calling

It's not in the Eligible plans list so it's excluded so you pay per minute for these international calls now

I'm not sure having to delve that far to find the answer counts as 'simple' for normal people without lots of VF experience..!

Strange to exclude it on new plans. I may now need to find a different plan as I am not paying $30 several times a month just to talk to my mother!

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#2434932 9-Mar-2020 11:43

Geektastic:

Strange to exclude it on new plans. I may now need to find a different plan as I am not paying $30 several times a month just to talk to my mother!

Yes, it's bloody frustrating some times when you decide to change plans. Sometimes you lose something that ends up being quite pivotal, to the point it's not actually worth changing.

Had you considered they likes of Skype or Whatsapp for calling? Cheap and they can do video as well, assuming bandwidth is sufficient.

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#2434973 9-Mar-2020 12:36

Technofreak:

Geektastic:

Strange to exclude it on new plans. I may now need to find a different plan as I am not paying $30 several times a month just to talk to my mother!

Yes, it's bloody frustrating some times when you decide to change plans. Sometimes you lose something that ends up being quite pivotal, to the point it's not actually worth changing.

Had you considered they likes of Skype or Whatsapp for calling? Cheap and they can do video as well, assuming bandwidth is sufficient.

Sadly my mother is too dyed in the wool for that: for her, calls come on telephones and she only has a landline! Usually, I have found that VOIP is not of good enough quality. A client calls me regularly from Texas on Messenger and the call quality is awful and I have had the same issues with Viber in the past as well.

It seems odd to me that they often create mobile plans in a give one/take one methodology rather than just improving the offer they already have.

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#2434980 9-Mar-2020 13:00

I understand your pain.

I regularly use Skype for international calls. I almost never use any other method. If the person at the other end doesn't have a Skype account then I use Skype out which cost a few cents per minute. You call their phone number off your computer just dialing their number on the keyboard.

I almost never have any quality issues. If you already have Skype all you need to do is put some money on your Skype account and you're good to go for Skype out. I'd recommend giving it a try. So far as your Mum is concerned it is just like any other landline call.

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halper86

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#2434982 9-Mar-2020 13:01

Linux:

@Geektastic This is very simple and covered in the terms and conditions!

http://help.vodafone.co.nz/app/answers/detail/a_id/22983/~/%242-for-60-minutes-international-calling

It's not in the Eligible plans list so it's excluded so you pay per minute for these international calls now

Thats interesting - the new endless data plans dont have this cap