New landline handset - calls in/out not working

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Forums › One New Zealand (including Vodafone, WxC, Farmside) › New landline handset - calls in/out not working

Geektress

57 posts

Master Geek

#269899 13-Apr-2020 16:27

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I have brought a new cordless phone, plugged in and get a dial tone but get disconnected tone when calling out and when people dial in. Tried to contact Vodafone but message says they are not answering their phones today, online help is directing me to ring their 0800 number. Any thoughts on what to try please.
It’s a Panasonic kx-tgd320nz
Plugged into a splitter as the old one was

chevrolux

4962 posts

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#2460657 13-Apr-2020 16:49

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Is the phone perhaps inserting a prefix before dialling?

Take a look through the manual and look for something like "insert area code" or "insert prefix". I would guess it's sticking an extra 0 in.

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sbiddle

30853 posts

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#2460659 13-Apr-2020 16:56

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Did your old phone work in the same plug? If people can't call in the issue is unlikely to be anything to do with the phone.

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