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#27596 31-Oct-2008 22:05
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hey guys whats the longest time you guys had to wait to talk to a customer service on 777. 
I been waitting 44 mins and still waitting i will edit this post when i get hold of one




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  #174996 31-Oct-2008 22:20
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cws82us: hey guys whats the longest time you guys had to wait to talk to a customer service on 777. 
I been waitting for 58 mins so i give up and clal  back l8r




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#175000 31-Oct-2008 22:55
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1 hour and a harf i fell asleep with the headset on and vodafone woke me up saying welcome to vodafone hello then i woke up

 
 
 
 


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  #175058 1-Nov-2008 12:51
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Over 2 hours and 30 minutes. I lost count and started slowly going insane. When the music changed I kept thinking someone was on the line and then began talking to myself Yell

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  #175064 1-Nov-2008 13:32
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I rang today and it took 1hr 20 the only reason I didnt hang up is because it was costing me $1

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  #175595 3-Nov-2008 22:42
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Did you get any help once you were answered or did you give up?

Any luck getting the $1 back if you were not answered in a timely manner?




Richard rich.ms

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  #176996 9-Nov-2008 22:32
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richms: Did you get any help once you were answered or did you give up?

Any luck getting the $1 back if you were not answered in a timely manner?


I thought Paul said that the $1 charge meant that people now weren't having the long waiting times. I suspect that they have now reduced their staff levels, as they weren't getting as many calls in to justify the staffing levels after they introduced that fee. Otherwise how else can you explain such long wait times post the $1 fee introduction.

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#177051 10-Nov-2008 11:07
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Just got told there was a 60 minute wait when I rang about a Business Fixed Line and Broadband matter.
Used the number on the invoice "you can call us on the phone number shown on the front of this bill" = 0800 438448.

After being told 60 minutes wait, got put into the IVR and was asked which of a whole lot of options to do with Home Phone I wanted.
I didn't as I was calling about Business Fixed Line.

And that was the end of Vodafone's Customer Service - an endless loop of irrelevant options.............

So my wait was infinite - is that a record? (For VF I suspect not!)

Oh well - I guess they will understand if payment is made with the same haste.

 
 
 
 


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  #177056 10-Nov-2008 11:21
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GJB21: Just got told there was a 60 minute wait when I rang about a Business Fixed Line and Broadband matter.
Used the number on the invoice "you can call us on the phone number shown on the front of this bill" = 0800 438448.

After being told 60 minutes wait, got put into the IVR and was asked which of a whole lot of options to do with Home Phone I wanted.
I didn't as I was calling about Business Fixed Line.

And that was the end of Vodafone's Customer Service - an endless loop of irrelevant options.............

So my wait was infinite - is that a record? (For VF I suspect not!)

Oh well - I guess they will understand if payment is made with the same haste.

Vodafone have also cut back on the fixed line helpdesk calling times - 8pm till 8pm Monday to Saturday for general enquiries, it's only open 24/7 for technical issues.

You will need to call 0800 438 458 for the Business fixed line helpdesk.




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#177060 10-Nov-2008 11:42
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Thanks, pity the wrong contact is printed on the invoice.

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  #177469 12-Nov-2008 00:01
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well that does sound like long times indeed. I think Maxnet are even guaranteeing to answer calls within 90 seconds on some of their business plans or they'll give you a $20 credit.

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