Geekzone: technology news, blogs, forums
Guest
Welcome Guest.
You haven't logged in yet. If you don't have an account you can register now.


cws82us

788 posts

Ultimate Geek


#27596 31-Oct-2008 22:05
Send private message

hey guys whats the longest time you guys had to wait to talk to a customer service on 777. 
I been waitting 44 mins and still waitting i will edit this post when i get hold of one




join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676


Create new topic
cws82us

788 posts

Ultimate Geek


  #174996 31-Oct-2008 22:20
Send private message

cws82us: hey guys whats the longest time you guys had to wait to talk to a customer service on 777. 
I been waitting for 58 mins so i give up and clal  back l8r




join Quic and get free sign up when you click my link https://account.quic.nz/refer/250676




Gart2010
34 posts

Geek


#175000 31-Oct-2008 22:55
Send private message

1 hour and a harf i fell asleep with the headset on and vodafone woke me up saying welcome to vodafone hello then i woke up

JoeBloggs
355 posts

Ultimate Geek


  #175058 1-Nov-2008 12:51
Send private message

Over 2 hours and 30 minutes. I lost count and started slowly going insane. When the music changed I kept thinking someone was on the line and then began talking to myself Yell



boby55
1539 posts

Uber Geek

Trusted

  #175064 1-Nov-2008 13:32
Send private message

I rang today and it took 1hr 20 the only reason I didnt hang up is because it was costing me $1

richms
28168 posts

Uber Geek

Trusted
Lifetime subscriber

  #175595 3-Nov-2008 22:42
Send private message

Did you get any help once you were answered or did you give up?

Any luck getting the $1 back if you were not answered in a timely manner?




Richard rich.ms

robbypreb
131 posts

Master Geek


  #176996 9-Nov-2008 22:32
Send private message

richms: Did you get any help once you were answered or did you give up?

Any luck getting the $1 back if you were not answered in a timely manner?


I thought Paul said that the $1 charge meant that people now weren't having the long waiting times. I suspect that they have now reduced their staff levels, as they weren't getting as many calls in to justify the staffing levels after they introduced that fee. Otherwise how else can you explain such long wait times post the $1 fee introduction.

GJB21
55 posts

Master Geek


#177051 10-Nov-2008 11:07
Send private message

Just got told there was a 60 minute wait when I rang about a Business Fixed Line and Broadband matter.
Used the number on the invoice "you can call us on the phone number shown on the front of this bill" = 0800 438448.

After being told 60 minutes wait, got put into the IVR and was asked which of a whole lot of options to do with Home Phone I wanted.
I didn't as I was calling about Business Fixed Line.

And that was the end of Vodafone's Customer Service - an endless loop of irrelevant options.............

So my wait was infinite - is that a record? (For VF I suspect not!)

Oh well - I guess they will understand if payment is made with the same haste.

 
 
 

Cloud spending continues to surge globally, but most organisations haven’t made the changes necessary to maximise the value and cost-efficiency benefits of their cloud investments. Download the whitepaper From Overspend to Advantage now.
manhinli
2483 posts

Uber Geek

Trusted

  #177056 10-Nov-2008 11:21
Send private message

GJB21: Just got told there was a 60 minute wait when I rang about a Business Fixed Line and Broadband matter.
Used the number on the invoice "you can call us on the phone number shown on the front of this bill" = 0800 438448.

After being told 60 minutes wait, got put into the IVR and was asked which of a whole lot of options to do with Home Phone I wanted.
I didn't as I was calling about Business Fixed Line.

And that was the end of Vodafone's Customer Service - an endless loop of irrelevant options.............

So my wait was infinite - is that a record? (For VF I suspect not!)

Oh well - I guess they will understand if payment is made with the same haste.

Vodafone have also cut back on the fixed line helpdesk calling times - 8pm till 8pm Monday to Saturday for general enquiries, it's only open 24/7 for technical issues.

You will need to call 0800 438 458 for the Business fixed line helpdesk.




Find me on Twitter!

I posted 1, 2 x 10^3 times!

GJB21
55 posts

Master Geek


#177060 10-Nov-2008 11:42
Send private message

Thanks, pity the wrong contact is printed on the invoice.

insane
3236 posts

Uber Geek

ID Verified
Trusted

  #177469 12-Nov-2008 00:01
Send private message

well that does sound like long times indeed. I think Maxnet are even guaranteeing to answer calls within 90 seconds on some of their business plans or they'll give you a $20 credit.

Create new topic





News and reviews »

Air New Zealand Starts AI adoption with OpenAI
Posted 24-Jul-2025 16:00


eero Pro 7 Review
Posted 23-Jul-2025 12:07


BeeStation Plus Review
Posted 21-Jul-2025 14:21


eero Unveils New Wi-Fi 7 Products in New Zealand
Posted 21-Jul-2025 00:01


WiZ Introduces HDMI Sync Box and other Light Devices
Posted 20-Jul-2025 17:32


RedShield Enhances DDoS and Bot Attack Protection
Posted 20-Jul-2025 17:26


Seagate Ships 30TB Drives
Posted 17-Jul-2025 11:24


Oclean AirPump A10 Water Flosser Review
Posted 13-Jul-2025 11:05


Samsung Galaxy Z Fold7: Raising the Bar for Smartphones
Posted 10-Jul-2025 02:01


Samsung Galaxy Z Flip7 Brings New Edge-To-Edge FlexWindow
Posted 10-Jul-2025 02:01


Epson Launches New AM-C550Z WorkForce Enterprise printer
Posted 9-Jul-2025 18:22


Samsung Releases Smart Monitor M9
Posted 9-Jul-2025 17:46


Nearly Half of Older Kiwis Still Write their Passwords on Paper
Posted 9-Jul-2025 08:42


D-Link 4G+ Cat6 Wi-Fi 6 DWR-933M Mobile Hotspot Review
Posted 1-Jul-2025 11:34


Oppo A5 Series Launches With New Levels of Durability
Posted 30-Jun-2025 10:15









Geekzone Live »

Try automatic live updates from Geekzone directly in your browser, without refreshing the page, with Geekzone Live now.



Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly to your computer or smartphone by using a feed reader.