hey guys whats the longest time you guys had to wait to talk to a customer service on 777. I been waitting 44 mins and still waitting i will edit this post when i get hold of one
cws82us: hey guys whats the longest time you guys had to wait to talk to a customer service on 777. I been waitting for 58 mins so i give up and clal back l8r
Over 2 hours and 30 minutes. I lost count and started slowly going insane. When the music changed I kept thinking someone was on the line and then began talking to myself
richms: Did you get any help once you were answered or did you give up?
Any luck getting the $1 back if you were not answered in a timely manner?
I thought Paul said that the $1 charge meant that people now weren't having the long waiting times. I suspect that they have now reduced their staff levels, as they weren't getting as many calls in to justify the staffing levels after they introduced that fee. Otherwise how else can you explain such long wait times post the $1 fee introduction.
Just got told there was a 60 minute wait when I rang about a Business Fixed Line and Broadband matter. Used the number on the invoice "you can call us on the phone number shown on the front of this bill" = 0800 438448.
After being told 60 minutes wait, got put into the IVR and was asked which of a whole lot of options to do with Home Phone I wanted. I didn't as I was calling about Business Fixed Line.
And that was the end of Vodafone's Customer Service - an endless loop of irrelevant options.............
So my wait was infinite - is that a record? (For VF I suspect not!)
Oh well - I guess they will understand if payment is made with the same haste.
GJB21: Just got told there was a 60 minute wait when I rang about a Business Fixed Line and Broadband matter. Used the number on the invoice "you can call us on the phone number shown on the front of this bill" = 0800 438448.
After being told 60 minutes wait, got put into the IVR and was asked which of a whole lot of options to do with Home Phone I wanted. I didn't as I was calling about Business Fixed Line.
And that was the end of Vodafone's Customer Service - an endless loop of irrelevant options.............
So my wait was infinite - is that a record? (For VF I suspect not!)
Oh well - I guess they will understand if payment is made with the same haste.
Vodafone have also cut back on the fixed line helpdesk calling times - 8pm till 8pm Monday to Saturday for general enquiries, it's only open 24/7 for technical issues.
You will need to call 0800 438 458 for the Business fixed line helpdesk.
well that does sound like long times indeed. I think Maxnet are even guaranteeing to answer calls within 90 seconds on some of their business plans or they'll give you a $20 credit.
Are you subscribed to our RSS feed? You can download the latest headlines and summaries from our stories directly
to your computer or smartphone by using a feed reader.
Trusted
