I have a massive problem with Vodafone. I am not sure if this has been posted already. I had a look through past threads and could not find anything similar.
It's been going one since June 2007.
I've had a credit limit applied to my Vodafone account of $60. On return from overseas, I received demands for $550. I've approached Vodafone about this issue and explained that one: I could not have used up $550 worth of calling and SMS messaging; two: I have a $60 credit limit on my account. Their answer was that the credit limit function was no longer available and I am required to pay this amount.
My first reaction was that I would like a break down of charges. They could not provide me with those. I have then requested to speak with the manager. Manager was not available at the time.
I have attempted to get a resolution by calling Vodafone NZ call center over the following 3 months without any luck. All this time I was not able to use my cellphone, as they have placed a full bar (can not call, can not receive calls, can not send SMS messages, can not receive SMS messages).
In the end, I've given up and transfered by 021 number onto Telecom NZ network around September/October 2007.
After I have transfered my number to Telecom I have logged a complaint with Commerce Commission. The reply was that they (CC) experiencing similar types of issues with Vodafone customers all over NZ.
In March 2008 I have received a letter from debt collection agency requesting around $600. I have replied to the letter advising them I would like to dispute this amount. Also, Vodafone have not notified me about taking me to a debt collecting agency. I said to the agency that I would be more than happy to hear from someone at Vodafone, as I have not been able to get hold of anyone who can resolve this issue for me for months. The agency understood my situation and agreed to keep things as they are until dispute is resolved.
There has been no changes in the situation. However, recently I have attempted to take out a personal loan with my bank, but found that my application was declined, as my credit rating was affected by an unpaid debt to Vodafone. Once again, I have not heard from either Vodafone or debt collecting agency that this has taken place.
I have again emailed debt collecting agency explaining that this amount is in dispute and should have never gone to debt collecting agency in the first place if someone from Vodafone has made ANY attempt to contact me. I've sent this email yesterday so hopefully should receive a reply from them soon.
In the mean time I can not take a loan that I wanted to use towards my travel in February. The longer I take to pay for the tickets, the more I have to pay. My travel plans were for myself and my little boy and I had to fight in family court to get this time granted to me, as myself and my son's mother are currently battling for custody.
I don't know where to next.
Vodafone are horrible company and only care about profit. Their stuff obviously never heard of such thing as customer service. What they portray as customer service is not a nice way of dealing with people. I was not trying to avoid to pay my bills. However I do believe that I got charted for something that I have not used. And the fact that Vodafone have not communicated about their credit limit facility was not functioning, shows what poor business practices they follow.