vodafone refusing number port because it was on a data plan.

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richms

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#28788 11-Dec-2008 16:27

Damnit they are fools... I asked when they refused to let me move to prepay if there was any problems porting the number to telecom and was told no there wasnt, Now they are not allowing the port to proceed because its a data plan.

Officially is their any way they can refuse a port request, and since I think there is not, what is the process to make this happen?

Richard rich.ms

richms

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#183580 11-Dec-2008 17:13

Argh, telecom are saying that vodafone refused it because it was on a data plan, but when I called someone at vodafone (in NZ I might add) they talked to the porting team and said they had recieved no port request.

Where is that head on the wall emoticon? Ah, there...

Then I called back to telecom and was put thru to the prepay helpdesk who said I have to talk to the shop about the port because I didnt get the same helpful person (who's name I forgot)

Richard rich.ms

johnr

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#183584 11-Dec-2008 17:28

When a port request is done to port a number to another carrier the plan is not even looked at.

nzbnw

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#183587 11-Dec-2008 17:31

richms

I have sent you a PM.

nzbnw

richms

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#183590 11-Dec-2008 17:38

johnr: When a port request is done to port a number to another carrier the plan is not even looked at.

Thats what I thought, and I never mentioned to telecom that it was a data plan so that information could only have come from vodafone themselves which is a bit puzzling since they are saying there was no request come thru.

This is a bit annoying since I have no phone with credit at the moment, and italk has decided to not work just as I was trying to call telecom back again...

Richard rich.ms

richms

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#183953 14-Dec-2008 00:34

Came thru thismorning. I suspect it may not have being vodafones fault, but the runaround that I got by egypt when trying to find out if it was their fault was the reason I was leaving them.

me: Hello, my number port from vodafone to telecom didnt work, and telecom said that there was a problem with the vodafone account.

(they wanted my mobile number and pin. Which I had just entered mere minuites before getting onhold - hopeless integration on their part, why ask for it in the IVR then)

(on hold - same song again)

them: Please call telecom and ask why there is a problem with the porting process.

me: no, they said its a problem when they put the request thru to you, can you tell me what the problem is.

them: no you need to contact telecom as they are doing the porting.

me: but they said to call you

(more holding, dandy warholes over a shoddy line again)

them: no you have to call telecom and ask them why you cannot port the number.

This is where I thanked them for nothing and hung up,

Called the head office number, asked for someone in NZ, got someone in NZ who was easy to hear, they listened and talked to the porting team and found no request and were quite puzzled by why telecom would say that there was a problem with it since it should just have worked.

Anyway, I am now on telecom with my 021 number

Richard rich.ms

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#183967 14-Dec-2008 08:43

The csr was correct if you are porting a number to another carrier you should only deal with the carrier you are porting to. If any issues arise the GSP should only contact the LSP to work on your behalf.