Dealing with a half detached vodafone cable?

Forums › One New Zealand (including Vodafone, WxC, Farmside) › Dealing with a half detached vodafone cable?

alavaliant

222 posts

Master Geek

Subscriber

#288693 17-Jul-2021 11:23

After last night's storm in Wellington, I came out this morning to find that the ducting holding my neighbors vodafone cable (it goes to an old 'saturn' box on the side of their house) has ripped off the pole it should be attached to and is now hanging pulling on my fibre cable (which I'm sure can't be great for it as it's continually swinging).

Is there a method for contacting vodafone to ask for somebody to fix it if you aren't a customer? I've been looking at the vodafone website but all contact methods seem to start with asking for account details. And I can't ask the neighbors as to contact vodafone as they just moved out so there isn't anybody in the house the cable goes to to talk to.

I'm wondering if I might be best to just try to do a basic fix myself for now? The ducting was held up by saddle brackets that look to have rusted away. So I could at-least reattach the cable to the pole to the point that it's not tugging on the fibre continually..

johny99

495 posts

Ultimate Geek
Inactive user

#2745577 17-Jul-2021 11:31

Contact yr provider, I’m sure Chorus would want it fixed to prevent more damage to their network.

Jase2985

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#2745636 17-Jul-2021 11:55

@alavaliant

https://www.chorus.co.nz/help-and-support/network-damages/how-do-i-report-network-damage

will be faster than going though your ISP

Behodar

10501 posts

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#2745643 17-Jul-2021 12:08

If it's a Vodafone cable then contacting Chorus probably won't accomplish much, although they may be able to contact Vodafone on your behalf.

Edit: Didn't see the bit about it tugging on the Chorus fibre.

nztim

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TEAMnetwork

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#2745881 17-Jul-2021 18:17

Vodafone Cable, nothing to do with Chorus @sansom may know

Any views expressed on these forums are my own and don't necessarily reflect those of my employer.

Jase2985

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#2745883 17-Jul-2021 18:24

nztim:

Vodafone Cable, nothing to do with Chorus @sansom may know

Yes its vodafones conduit thats broken but its putting pressure on the chorus fibre. can potentially cause damage to their infrastructure. while they may not be able to fix the issue the can save the fibre

quickymart

13924 posts

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#2745958 17-Jul-2021 20:08

Chorus won't touch the Vodafone cable at all, so you may need to call Vodafone (lol) and hope like hell that you get someone who knows what you're talking about without transferring you, and can action a damages case.

Caveat: good luck with that.

alavaliant

222 posts

Master Geek

Subscriber

#2746168 18-Jul-2021 10:01

Thanks for all the advice. I ended up reattaching the bottom half of the conduit to the pole for now so that it's no longer tugging on the fibre. I'm hoping perhaps on Monday somebody from Vodafone might be on the forums and give me an option to get a request put in for a fix without having to fight the support system.

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Bung

6477 posts

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#2746177 18-Jul-2021 10:35

I had a neighbour's low hanging Voda cable that would have been snagged by a bin truck. The current neighbours weren't Vodafone customers and their system seemed to need faults attached to a current account number. The csr just found the nearest live account and used the pole number as the fault location.

I'm surprised that's a telco cable, the red electrical tape looks a bit daggy.

NickR1

91 posts

Master Geek

One NZ

#2746178 18-Jul-2021 10:36

alavaliant: Thanks for all the advice. I ended up reattaching the bottom half of the conduit to the pole for now so that it's no longer tugging on the fibre. I'm hoping perhaps on Monday somebody from Vodafone might be on the forums and give me an option to get a request put in for a fix without having to fight the support system.

Thank you for fixing up the cable so that it wasn't jeopardising the Chorus cable.

Please DM me the information and I'll put through a Downer request to take a look tomorrow.

Bung: I had a neighbour's low hanging Voda cable that would have been snagged by a bin truck. The current neighbours weren't Vodafone customers and their system seemed to need faults attached to a current account number. The csr just found the nearest live account and used the pole number as the fault location.

While a nearby live account/pole ID would be helpful, it's not necessary for this scenario.

alavaliant

222 posts

Master Geek

Subscriber

#2746206 18-Jul-2021 12:28

NickR1:

Please DM me the information and I'll put through a Downer request to take a look tomorrow.

Thanks you, I've DM you the details.

For the record, between my last update to the thread and your message. I happened to run into the owners of the house the cable runs to. They said they might try calling vodafone as well, so depending if they do so the fix might also get requested via them.

alavaliant

222 posts

Master Geek

Subscriber

#2747388 21-Jul-2021 07:33

Noting for the record that the cable has now been taken care of. Thanks for the help.