I had Vodafone wireless, which moved to Farmside when Vodafone bought Farmside.  The service is OK, but only just.  We finally have fibre in our street.  The actual laying of fibre finished at the end of June.  I've checked with Chorus (laboriously), and our street was definitely the last in the block laid, and the block is finished.  I knew that already, because I run and I've run up and down all the streets, our street was literally the last cabled.  We had some lockdown in there, but a Chorus guy has been out and tested/commissioned as well.  The fibre is clearly done.

The Chorus website says availability from October.  It also says you can order ahead of availability.  I've talked to Farmside, who said I could order the last week of September.  They can't do gigafibre, so agreed I can move back to Vodafone (I'm on a 24 month plan, so I'd have a breakage cost if I go somewhere other than Vodafone).

Vodafone said to talk to them last week of September.

I ordered my fibre last week (Friday).  Their systems were down, but the guy on chat was very helpful, if quite slow.  Order submitted, agreed that the fibre isn't available right now, but it's a right of way, so it'll take them a few weeks to screw around with talking to neighbours (we're on a right of way), trenching, laying fibre etc.  It'll be available by the time that's done.

Yesterday the order was cancelled, with a text message saying fibre isn't available at my premises.

Talked to Vodafone again on chat today, the guy says can't be ordered because it's not available at my premises.

I'm super frustrated.  We're in a holiday area, and our 4G gets massively overloaded in holiday periods.  It's marginal to work from home on a good day, but it's dreadful as summer comes.  I want to be on fibre before summer.  I don't really see why this is so complex - Chorus say the order can be submitted but Vodafone appear unable to do so.

Vodafone have always been fine when running (other than for mobile, which does have rather dreadful rural coverage - I was with Vodafone due to good international roaming plans, but seems like that's not really a thing any more, so I should move to Spark and at least get good customer service and good coverage).  Their support desk has always been hopeless.  This is pretty much par for the course.

Is there a way to get this sorted - a Vodafone tech on here who can help or explain - or should I just move to a provider who'll order my fibre with Chorus, and fight Farmside about the plan termination fee on the basis that they simply can't deliver me any useful service?  Or are Chorus incorrect on their website when they say "Coming Oct 21" and "You can order a fibre connection ahead of time with your provider."