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JPT

JPT

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#289953 11-Oct-2021 20:21
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Hi,

 

I currently have a data only line with Vodafone over a VDSL copper line, using 2talk VOIP for phone calls. All working well.

 

Vodafone NZ has now contacted me and wants to replace the VDSL copper line modem with a wireless modem.

 

Will I be able to continue using 2talk VOIP?

 

I seem to remember that (in the past?) VOIP services were blocked on wireless networks by some network providers.

 

Should I agree to ditching the copper line?

 

Many thanks in advance for sharing any insights.


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cyril7
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  #2793424 11-Oct-2021 20:41
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Why do you, would you drop the VDSL line, makes no sense. Or is it just Voda trying to maximise the pitiful profit they make from you, sounds harsh but real.

Cyril

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  #2793425 11-Oct-2021 20:41
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@JPT Are you on a good VDSL connection? If ' Yes ' Do not change!

 

VoIP services never blocked on mobile network


JPT

JPT

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  #2793477 11-Oct-2021 20:51
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Linux:

 

@JPT Are you on a good VDSL connection? If ' Yes ' Do not change!

 

 

It's not that I wanted a change, it is Vodafone writing they will switch me over and send a new modem.

 

I am just not sure whether I should, or whether I can stop the switch at all.

 

 

 

The VDSL Line is okay, but at the upper distance end from the exchange, with rather slow upload speeds.

 

 

 

Linux:

 

VoIP services never blocked on mobile network

 

 

Thanks, good to know I won't lose my 2talk VOIP if I get forced to switch.

 

 




JPT

JPT

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  #2793478 11-Oct-2021 20:53
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cyril7: Why do you, would you drop the VDSL line, makes no sense.

Cyril

 

 

 

It's not that I wanted a change, it is Vodafone writing they will switch me over and send a new modem. Will I have a choice?


halper86
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  #2793490 11-Oct-2021 21:43
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JPT:
It's not that I wanted a change, it is Vodafone writing they will switch me over and send a new modem.

This certainly sounds familiar with what another provider was doing, they start with a S

halper86
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  #2793491 11-Oct-2021 21:45
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Yes you have choice. No company in NZ can make you pay for services you don’t want.

Just don’t open the box!

konfusd
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  #2793504 11-Oct-2021 22:19
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halper86: Just don’t open the box!

I have to disagree here - it sounds like OP is going through a proactive migration.

If you don’t do anything to stop the change, not opening the box wouldn’t change the fact that the VDSL service will be shut off.

If OP doesn’t want to change to fixed wireless then they need to contact us - I’m not familiar with the migrations that are happening at the moment but usually they have a special 0800 number listed along with any other important information/dates/deadlines. Though it might be a migration that we can’t stop - in which case the agent should be able to explain why and what other options (if any) are available.

But back to the original question - as others have said there should be no impact to your 2talk VoIP with the change




I work in the Corporate/Government space for Vodafone NZ, but I know at least a little bit about a lot of things we do. I volunteer my time on here, and all opinions expressed are my own and do not necessarily reflect those of my employer.




halper86
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  #2793513 12-Oct-2021 00:11
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@JPT are you a rural or urban customer, more specific are you within a specified fibre area?

@konfusd I disagree with Vodafone’s practices here, customers should be given a reasonable amount of time to make the required changes before the switch unlike the shorter timeframe as see here from my perception.

This seems to me like inertia selling, as the OP has a naked broadband connection running over DSL where VF has sent a (or is going to without consent / unsolicited) FWA modem. Nothing to do with POTS in this situation.

cyril7
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  #2793521 12-Oct-2021 06:35
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Change provider, stay on VDSL,more poor behaviour from Vodafone, they cannot force you to move to wireless, and if they get akward leave, plenty of other good ISP'S out there.

Cyril

JPT

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  #2793701 12-Oct-2021 10:06
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konfusd:
If you don’t do anything to stop the change, not opening the box wouldn’t change the fact that the VDSL service will be shut off.

 

Thanks @konfusd, I will talk to VF and find out.

 

konfusd: 
But back to the original question - as others have said there should be no impact to your 2talk VoIP with the change

 

Excellent, good to know it shouldn't affect VoIP. Cheers everyone for pointing me in the right direction.


halper86
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  #2793726 12-Oct-2021 10:25
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@JPT so are you rural or urban (especially in a fibre area)? This would help provide some context.


JPT

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  #2794039 12-Oct-2021 15:43
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halper86:

 

@JPT so are you rural or urban (especially in a fibre area)? This would help provide some context.

 

 

Well, urban really, with fibre some 150m away at the mainroad for the last 3 years. However, a shared driveway means that so far no solution could be found to install fibre to the houses, across some 7 properties. Chorus seems not to want wires along the aerial copper lines, and the neighbours do not want new trenches and cutting up concreted driveways. Fair enough! Therefore, it was VDSL to date, and now maybe 3G/4G, but according to VF own coverage map we are situated in the medium cover zone for both 3G and 4G. Not sure what would mean in reality with data speeds.


halper86
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  #2794111 12-Oct-2021 17:23
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The statutory right of access
You might be able to get fibre installed after all, notwithstanding this issue, unless Chorus have planned to withdraw copper services and given you 6 months notice prior to withdrawal date, you are entitled to remain on VDSL.

-e- fixed link

JPT

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  #2794125 12-Oct-2021 17:51
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halper86: The statutory right of access
You might be able to get fibre installed after all, notwithstanding this issue, unless Chorus have planned to withdraw copper services and given you 6 months notice prior to withdrawal date, you are entitled to remain on VDSL.

-e- fixed link

 

Thank you @halper86, that info will be very useful when I call VF to sort this out. Good to know a copper withdrawal would have to come from Chorus, not the ISP. Cheers.

 

 


halper86
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  #2794186 12-Oct-2021 18:36
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Glad I could help, but I must mention that VF can withdraw their internet service (not actually VDSL itself, as this is the copper access service provided by Chorus) at anytime however I am unsure of the regulations around this.

https://comcom.govt.nz/regulated-industries/telecommunications/regulated-services/consumer-protections-for-copper-withdrawal/copper-withdrawal-code-faqs
This might answer a few more questions for you regarding the withdrawal of copper itself :)

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