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460 posts

Ultimate Geek
Inactive user

Topic # 29489 9-Jan-2009 02:53
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Do any of you find your invoice from xnet very confusing?Take a look at this one for me and see if this is a mess

Take a look at this

It says previous balance including Gst. I would expect the $300 be the november bill that is left to pay but wait my november bill was $110 so whats $299?


Here's the confusing part. One would expect previous balance means the amount owe from the last bill but it actually means credit.

Previous balance and previous balance brought forward  isn't the same thing but sounds the same?

Last months bill came to $155.78 but it doesn't state that it will be deducted from the credit of $300 which means I have to pay $155.68

This is an extremely confusing statement don't you think?

What I owe should be shown clearly and what credits that I have should also been stated clearly

As well as that the total bill should be


-(Dec Spent) $155.78

= $144.19

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348 posts

Ultimate Geek
+1 received by user: 25

  Reply # 188323 9-Jan-2009 08:10
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Yes their bills are a nightmare, the worst I have come across.

37 posts


  Reply # 188335 9-Jan-2009 09:13
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Yes, I agree. Xnet invoices are confusing and cluttered.

Need to have the front page as a summary:
etc etc


Then just tell me what I owe.

The following pages need to have the breakdown of costs and details.


199 posts

Master Geek
+1 received by user: 7


  Reply # 188349 9-Jan-2009 10:50
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It does add up:

Your previous balance was $299.97 in CREDIT made up of:

A bill of $157.03 DEBIT
A payment of $207 CREDIT
A credit of $250 CREDIT (someone likes you or they credited you for something in the past)

Makes sense,no?

Then we come to your current MONTH which is a DEBIT balance of $144.19.

Then we come to the TOTAL, which is any previous months brought forward, plus your current month

= -$299.97+$144.19 = -$155.78

So you're in CREDIT by $155.78 and don't need to pay anything.

It all makes sense to me, and brackets around a total in accounting signify a credit balance.

Re: not showing what you owe - they do, the Total field tells you that.

1531 posts

Uber Geek
+1 received by user: 217

  Reply # 188370 9-Jan-2009 11:46
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Yes I DID find it very confusing. Fortunately I have a good idea of what it should be before I get it so I can generally figure it out.

295 posts

Ultimate Geek
+1 received by user: 7

  Reply # 189504 14-Jan-2009 12:56
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tkr001: Yes their bills are a nightmare, the worst I have come across.

Certainly not the best but IRD statements take the prize for the hardest to understand! :)


Chief Trash Bandit
9145 posts

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Mod Emeritus
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  Reply # 189529 14-Jan-2009 14:34
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I just recieved a bill from them although they havent been my ISP for almost 2 months now.... asking for almost $100 for an account thats closed. None of it makes sense, and half the print is missing from the detailed items.
Lousy..........  guess I have to call them. <shudder>

XPD / Gavin / DemiseNZ


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