iMessage Activation Issues on Vodafone

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Delorean

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#298534 25-Jun-2022 11:57

Hi all,

This relates to a 'new' connection with vodafone with a recycled number from their pool, which is 021 6XX XXX)

This has symptoms of a ported number with the routing tables not been updated. whereas this was connected over 10 days ago and the iMessage activation wheel is still spinning from 10 days ago. i have tried all the work arounds and it has sent over 25 TXT to the UK so it's obviously struggling to activate. Apple Support agree this has been done correctly.

I have called VF and they confirmed this number has been on net for the lifetime of when it was issued and had been disconnected for sometime before i activated it.

Called Apple Support and they did test another 021 number (on my account with VF) that activated within seconds.

Apple is saying the Vodafone needs to investigate and provide some sort of ticket to Apple and Vodafone are saying there is nothing they can do as the phone has been connected correctly and phone calls and texts are behaving normally.

FYI - I do have international text allocations and this connection is post pay

What do I do??

Edit: Typo

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Max
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#2934253 25-Jun-2022 12:16

I have noticed that some customers have had issues with iMessage activations, time would usually solve this. I'm not in the office until Tuesday but let me see if I can find the right person to look at it who might be on over the weekend.

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Delorean

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#2934256 25-Jun-2022 12:40

MaxineN:

I have noticed that some customers have had issues with iMessage activations, time would usually solve this. I'm not in the office until Tuesday but let me see if I can find the right person to look at it who might be on over the weekend.

Thank you Maxine, Who ever you speak with just so you know, other numbers I have with VF are activating normally. So there seems to be a problem with the routing of this one.

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#2934437 25-Jun-2022 21:01

I too am having iMessage activation issues, but with a number that has been with Vodafone for a while now. It de-registered itself the other day and it's been failing to re-register ever since.

I tried a SIM swap as that was an issue in the past but that didn't help.

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WWHeisenberg

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#2934454 25-Jun-2022 22:22

This sounds very similar to issues I'm currently experiencing.

On Monday I purchased a new phone through 2 degrees and had an existing number transferred (Ported) over from Spark. It took a number of days before my iMessage activated correctly with my old number as the new phone was set up initially with a temporary 2 degrees number. While I tried many things to fix this I always got stumped when it asked me to input a verification code which had been text to me which I never received. I then tried it again in the morning a couple of days ago & it was again working correctly.

The issue I'm still experiencing is that I cannot receive activation/registration codes via text (as you do when setting up various apps). In speaking with 2 degrees help line I was advised that there is an issue with Vodafone, Spark & 2 degrees when numbers have been ported. This has been ongoing now since around Monday - FYI

MaxineN

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#2934456 25-Jun-2022 22:36

Obraik:
I too am having iMessage activation issues, but with a number that has been with Vodafone for a while now. It de-registered itself the other day and it's been failing to re-register ever since.

I tried a SIM swap as that was an issue in the past but that didn't help.

Interesting, I’ve got some questions if you’re okay answering!

What iPhone and iOS versions.

Time and day of attempts

AND can you activate it on another VF sim?

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Obraik

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#2934459 25-Jun-2022 22:50

I just (unsuccessfully) tried again now at 10:43pm. I have an iPhone X running iOS 15.5. I haven't tried activate it with a different VF account on a different SIM but I have tried my own account on a different SIM with no change.

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Delorean

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#2934547 26-Jun-2022 10:28

Update:

I went to a Vodafone owned store. They disconnected and reconnected my number, then they changed it to see if related to the number. They even changed the SIM card. All this failed. They guy I dealt with had dual number iPhone (eSIM with Spark and Vodafone SIM) he then deregistered his own phone, the spark connection registered immediately and his Vodafone number didn’t. Based on this, there is something wrong at the network level. He did email some team not back until tomorrow.

Now I have lost the number I originally got which is annoying. I was told it’s now lost 😡

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DjShadow

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#2934551 26-Jun-2022 10:40

I've had this problem too when I moved from 2D over to Vodafone, went to a VF store and they tried a sim swap but still got nowhere hence ended up logging a fault. Managed to resolve it myself by doing a factory reset of my iPhone.

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#2934583 26-Jun-2022 12:14

I have the same problem, just stopped working on Thursday afternoon. Originally a 2d number that has been running on Vodafone for nearly 3 years.

Rang Vodafone on Thursday evening and was told that there was an outage affecting all NZ carriers (not true as far as I can tell as my wife has no problems on 2d), and that it was under investigation.

I have tried a number of times over the last few days to reactivate it, to no avail, tried the sim in a different iphone, no dice, tried a 2d sim in this phone and it worked fine to activate that number. I rang again this morning and the agent I spoke to didn't seem to have much of an idea, didn't know anything about an iMessage outage, asked me to reset the SMSC number, and then said something very vague about there possibly being an iMessage issue, but he could find any more details about it.

I asked whether there was anyone who actually knew how to support Apple but he said no, and suggested I call Apple, and gave me a number that didn't work :-|

Finally found the number for Apple and they went through a fairly thorough check of things and said it is definitely a problem at the Vodafone side. Went back to Vodafone, spoke to the same guy I spoke to earlier, and he said he would escalate and that someone should get back to me in 2-3 days.

Pretty shambolic so if anyone can provide any pointers, I would appreciate it.

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#2934585 26-Jun-2022 12:20

Yeah, my number is one that had been on Vodafone, then Spark and now back on Vodafone. It has been back on Vodafone for over a year now, though.

Seems like we need to wait for Vodafone to get around to finding the issue.

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pdotie

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#2934593 26-Jun-2022 12:48

Delorean: Update:

I went to a Vodafone owned store. They disconnected and reconnected my number, then they changed it to see if related to the number. They even changed the SIM card. All this failed. They guy I dealt with had dual number iPhone (eSIM with Spark and Vodafone SIM) he then deregistered his own phone, the spark connection registered immediately and his Vodafone number didn’t. Based on this, there is something wrong at the network level. He did email some team not back until tomorrow.

Now I have lost the number I originally got which is annoying. I was told it’s now lost 😡

If they disconnected your number it won't be lost, you should be able to get it back. It will still be sitting somewhere in their inventory management and most likely will be in some form of quarantine to stop it being reissued for a period of time - both for reasons like this and to stop someone else getting a recycled number quickly after someone else has stopped using it.

If it was a ported in number (which I think it wasn't I think you said 021 above) it will have gone back to the carrier it came from, but from memory Vodafone have 30 days to pull it back and reinstate it for you.

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#2935092 28-Jun-2022 03:28

Anecdotal experience, and not the same situation as OP - but about 4-5 weeks ago I was experiecing similar issues with iMessage de-registering and failing to re-register.

A ported 027 number, but I've been with Vodafone (and on iMessage) for a good 6 years.

I am based in the UK, and I thought it may have been a roaming issue from faffing about with swapping SIMs. But same thing, constant spinner UI and twenty odd SMS messages sent.

It fixed itself in the end by itself, but very frustrating.

Handsomedan

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#2935247 28-Jun-2022 10:27

My wife (also on VF and has never been on another network) is also failing to re-register on iMessage. I posted about it in another thread.

Simply deregistered itself and has been unable to reregister using the phone number ever since. Has used her email address as the registration point for iMessage, but it's annoying as it's now coming up with "home" when I receive or send an iMessage to her.

I tried a long chat with Apple, resetting her iPhone and a lot of other troubleshooting.

It's not fixed itself and I have been unable to fix it.

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