iMessage not able to activate on Kogan

Forums › One NZ (including Farmside) › iMessage not able to activate on Kogan

dyl888

4 posts

Wannabe Geek

#302398 20-Nov-2022 12:55

Hopefully someone can help here. I ported to Kogan from 2degrees earlier this week. All set up and working great except I can't get iMessage to activate. If I toggle it on in the settings screen it pops up with the normal message that your provider might charge for the SMS etc, then just shows activation unsuccessful. I have noticed that after this happens there is an exclamation mark over the messages icon on my home screen - the same one that shows if a text fails to send which sort of makes me wonder if the activation text is failing to send.

I've been in contact with Kogan support on their live chat but the steps they gave to troubleshoot didn't seem to help.

Has anyone else been able to activate iMessage on Kogan against their phone number?

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#2998773 20-Nov-2022 13:07

Got credit on the account?

Brumfondl

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#2998777 20-Nov-2022 13:19

Have you tried contacting AppleCare to see if it is perhaps an Apple account issue rather than a Kogan one?

dyl888

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Wannabe Geek

#2998779 20-Nov-2022 13:27

I've got the 15gb plan on there. As far as I know there's no way to actually load credit aside from purchasing a plan

I haven't contacted applecare but I'll give it a go too and see if that helps then

rscole86

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#2998784 20-Nov-2022 13:38

There's a recent Reddit thread that suggests you check your settings>mobile>my number, make sure that number is correct.

dyl888

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Wannabe Geek

#2998786 20-Nov-2022 14:08

Thanks, yeah I found that reddit thread. iMessage does sort of work but only from an email address. A bit like using it on an iPad that doesn't have mobile connectivity

Inphinity

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#2998789 20-Nov-2022 14:25

If it hasn't changed since I last did it, the activation sends an sms to a premium number, which Kogan don't support. If it's an international number, rather than premium, you could try buying an international add-on to see if it starts working.

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MaxineN

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#2998795 20-Nov-2022 15:10

I've had iMessage activate quite fine on Kogan before multiple times.

The key issue is that you've just ported so routing might be a bit messed up and you should make sure it's the correct number. It is a waiting game for it to catch up sometimes.

Ramblings from a mysterious lady who's into tech. Warning I may often create zingers.

dyl888

4 posts

Wannabe Geek

#2998796 20-Nov-2022 15:10

Yeah it seems that's what's happening. There is no way to buy international text packs on Kogan that I can find unfortunately. Seems like an oversight that iMessage isn't supported but probably not much I can do then! I'll wait until the end of the month and maybe change to Skinny instead as I use iMessage a lot

guyl

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#2999219 21-Nov-2022 15:24

We have 3 iPhones working on Kogan with iMessage just fine. And just to clarify - you can receive messages from premium numbers fine (as you don't pay to receive), it's just that you can't reply to them (which is not required with setting up iMessage).

As Maxine said, it will be somethign to do with a route issue after porting. Same thing happened to me when going from 2D to VFNZ - it wook about 3-4 weeks for it to work. I tried talking to everyone (including Apple, who said talk to your Telco) and nothing worked. Then one day, it just did...

Ob1kxb

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#3019320 9-Jan-2023 21:25

For everyone ending up on this page with the issue. I resolved this for three family members who went from 2 Degrees to Kogan Mobile on a year plan. No TXT bundle required to "send the Apple text". iPhones get confused with changing sim-cards and porting phone numbers

iPhone iOS 16

Open Settings - Phone. Check "My Number" is correct. if it's not, try to update it to "+64 2x xxx xxxx" - Save
If the phone number doesn't want to update: Open Settings - General - Transfer or Reset Phone - Reset - Reset Network Settings
Open Settings - Messages - iMessage: set to Disable
Open Settings - FaceTime - FaceTime: set to Disable
Turn phone off and on
Open Settings - Messages - iMessage: set to Enable, Send & Receive - Make sure your phone number is ticked, should be within a minute or so.
Open Settings - FaceTime - Facetime: set to Enable

Hope this helps you. Cheers

Twomod

5 posts

Wannabe Geek

#3020289 11-Jan-2023 20:33

I'm having the same problem as everyone else and tried my SIM card on 3 iPhones so far and all of them have the same problem even after a factory reset. Any help would be much appreciated since I'm having no luck with Kogan's customer service.

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Linux

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#3020293 11-Jan-2023 20:43

@Twomod Have you recently ported a mobile number to Kogan?

Twomod

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#3020295 11-Jan-2023 20:46

@Linux Yes that was 2 days ago. Would that be an issue?

Linux

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#3020299 11-Jan-2023 21:11

Twomod:
@Linux Yes that was 2 days ago. Would that be an issue?

@Twomod Yes for sure wait a week and try again

Twomod

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Wannabe Geek

#3020344 12-Jan-2023 08:21

@Linux I don't understand why the long wait? I've had my fair share of moving between telecos and I always had to bring my number across and I've never experienced such frustration with poor communications and support from Kogan's service desk :(

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