My Vodafone story

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looseleaf

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#303180 22-Jan-2023 12:01

It was time for me to renew my fibre plan with Vodafone so I rang them up and asked them what deal they could offer.

In the end the lady offered me $89/month which was $10/month more than I was currently paying but they would give me $200 credit so the total price ended up less. So I agreed for another 12 months.

However I checked my Vodafone account after the call and found that my mobile plan had been moved from prepay onto an expensive monthly plan without my knowledge or permission. And here is the kicker I had $200.05 dollars of credit on my prepay mobile account. By changing my plan to monthly the prepay credit became a credit on my account -the $200 credit they were offering me WAS MY OWN MONEY!!

So now I'm on a more expensive internet plan than before but also on an expensive mobile plan as well.

I am still trying to get this all sorted with Vodafone it is infuriating.

I don't see how this isn't straight up misrepresentation and fraud.

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#3025448 22-Jan-2023 12:07

So you are telling me they moved your Prepay connection to On Account with out your permission?

Did they mention during the phone call at any stage they were going to do this?

@jasonparis

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#3025455 22-Jan-2023 12:09

@looseleaf Read this post from another geekzone user

https://www.geekzone.co.nz/forums.asp?forumid=40&topicid=303169

eracode

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#3025456 22-Jan-2023 12:13

Quote: By changing my plan to monthly the prepay credit became a credit on my account -the $200 credit they were offering me WAS MY OWN MONEY!!

Not really your own money - it was a credit, just not on the account you wanted or expected.

Nonetheless, changing you from PP to OA without your knowledge and consent is inexcusable and unconscionable.

Sometimes I just sit and think. Other times I just sit.

looseleaf

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#3025457 22-Jan-2023 12:13

Linux:

So you are telling me they moved your Prepay connection to On Account with out your permission?

Did they mention during the phone call at any stage they were going to do this?

@jasonparis

No not at all.

The call got cut off half way through and they had to call me back. It was only talking to someone else afterwards that I found out the call got cut off because that was the exact time they changed me over. They literally changed me over while I was on the phone to them without telling me.

Linux

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#3025458 22-Jan-2023 12:15

Clearly these call centre staff are getting paid extra to move customers from prepaid to on account

quickymart

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#3025459 22-Jan-2023 12:16

Yet again more top quality service from Vodafone's useless offshore call centre. Seriously, how can something as straightforward as this get so messed up??

I'm almost scared to call them myself with any query lest this sort of thing happen.

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looseleaf

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#3025460 22-Jan-2023 12:17

eracode:

Quote: By changing my plan to monthly the prepay credit became a credit on my account -the $200 credit they were offering me WAS MY OWN MONEY!!

Not really your own money - it was a credit, just not on the account you wanted or expected.

Nonetheless, changing you from PP to OA is inexcusable and unconscionable.

Yes but they were trying to pass it off as a $200 credit they were giving me when it was nothing of the sort.

stick

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#3025462 22-Jan-2023 12:24

quickymart:
Yet again more top quality service from Vodafone's useless offshore call centre. Seriously, how can something as straightforward as this get so messed up??

I'm almost scared to call them myself with any query lest this sort of thing happen.

Now it's just better to contact an employee off geekzone

eracode

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#3025463 22-Jan-2023 12:29

looseleaf:

eracode:

Quote: By changing my plan to monthly the prepay credit became a credit on my account -the $200 credit they were offering me WAS MY OWN MONEY!!

Not really your own money - it was a credit, just not on the account you wanted or expected.

Nonetheless, changing you from PP to OA is inexcusable and unconscionable.

Yes but they were trying to pass it off as a $200 credit they were giving me when it was nothing of the sort.

A credit is a credit. Although not on the account you wanted, it would save you money if you used it the way they intended/wanted because you then wouldn’t be paying anything on the original account (where you expected it).

Sometimes I just sit and think. Other times I just sit.

eracode

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#3025465 22-Jan-2023 12:34

I still love Shona Laing’s 1985 song “Glad I’m Not a Kennedy”.

My modern day version would be “Glad I’m Not Jason Paris”.

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Handsomedan

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#3025666 23-Jan-2023 09:12

eracode:

A credit is a credit. Although not on the account you wanted, it would save you money if you used it the way they intended/wanted because you then wouldn’t be paying anything on the original account (where you expected it).

The way I read this was that OP had credited their own Prepay account with $200.05 and they took this and put it on the new plan and called it a credit (as they'd been told they'd get a $200 credit).

That doesn't feel/look like a credit from VF at all - it's transferring a balance that is a credit balance as opposed to a debit balance. Misrepresentation at its best.

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johno1234

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#3025668 23-Jan-2023 09:14

looseleaf:

It was time for me to renew my fibre plan with Vodafone so I rang them up and asked them what deal they could offer.

In the end the lady offered me $89/month which was $10/month more than I was currently paying but they would give me $200 credit so the total price ended up less. So I agreed for another 12 months.

However I checked my Vodafone account after the call and found that my mobile plan had been moved from prepay onto an expensive monthly plan without my knowledge or permission. And here is the kicker I had $200.05 dollars of credit on my prepay mobile account. By changing my plan to monthly the prepay credit became a credit on my account -the $200 credit they were offering me WAS MY OWN MONEY!!

So now I'm on a more expensive internet plan than before but also on an expensive mobile plan as well.

I am still trying to get this all sorted with Vodafone it is infuriating.

I don't see how this isn't straight up misrepresentation and fraud.

When dealing with Vodafone I've found their instant messaging support on FB Messenger to work really well. No waiting on a phone and when you get a person they seem quite capable of fixing most things, and getting the right person to fix things they don't have access to.

eracode

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#3025724 23-Jan-2023 11:56

looseleaf:

[snip]

And here is the kicker I had $200.05 dollars of credit on my prepay mobile account. By changing my plan to monthly the prepay credit became a credit on my account -the $200 credit they were offering me WAS MY OWN MONEY!!

My sincere apologies for my earlier comments about the credit not being your own money - I totally missed seeing this important and fundamental point in your OP.

Sorry.

Sometimes I just sit and think. Other times I just sit.

gbwelly

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#3026014 24-Jan-2023 09:27

Quit Vodafone. I stopped using Vodafone in 2015 and have almost made a full recovery.

boosacnoodle

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#3026051 24-Jan-2023 10:23

Linux:

So you are telling me they moved your Prepay connection to On Account with out your permission?

Did they mention during the phone call at any stage they were going to do this?

@jasonparis

His last post was on 25-Oct-2022 - just over 90 days ago. Safe to say I don't think he's looking at these anymore. If you email him, he'll forward it to his team but you won't hear from him directly anymore either.

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