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Jay88

4 posts

Wannabe Geek
+1 received by user: 5


#304665 25-May-2023 22:27
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Hi team, My Dad's VF B315s wireless B/B router has a fault (POTS and NW ports dead) and I need to know if I can just buy another VF B315 on trademe, swap the SIM and get him going that way? Done all the resets etc. but it's dead. It's out of warranty, One NZ don't have that model anymore and they won't supply him anyway as he is rural and that customer segment is now handled but their subsidiary Farmside (Confirmed with them too, he would have to join them as a new customer). He would prefer just to keep paying VF as it now is. We can still get into his old router for settings if needed. 

 

We would really appreciate any confirmation or otherwise. 

 

Thanks.


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quickymart
14940 posts

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  #3079695 25-May-2023 22:34
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That's a bit slack, Vodafone should just swap out the router or arrange it with Farmside if required.

 

It sounds like they just wanted to get him off the phone so he could do all the running around instead of them. Let me guess, their top-notch overseas call centre strikes again? 🙄




pristle
158 posts

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  #3079696 25-May-2023 22:40
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I e-cycled a couple of these recently. I have more stuff to clear out and will keep an eye out. Can let you know on Saturday.


Jay88

4 posts

Wannabe Geek
+1 received by user: 5


  #3080019 27-May-2023 11:29
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pristle:

 

I e-cycled a couple of these recently. I have more stuff to clear out and will keep an eye out. Can let you know on Saturday.

 

 

Cheers mate




Jay88

4 posts

Wannabe Geek
+1 received by user: 5


  #3088737 12-Jun-2023 01:13
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I got a DM from a OneNZ employee who really went above and beyond and got this sorted for my Dad.  He arranged a new modem, a Downer technician to travel two hours to install it and do the SIM swap (Diff sizes in modems). I am still astonished by his ownership and genuine desire to help. You are a real asset to OneNZ Nick. Can't thank you enough. 


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