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276 posts

Ultimate Geek
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Topic # 30490 10-Feb-2009 16:21
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I have been with ihug since they were the first ISP to offer unlimited dial-up internet at a fixed price, and I've stayed with them through the change / merge with Vodafone

However, the last 2-3 weeks our broadband internet speed has been so slow it's almost as bad (if not worse) than dial-up was.

We are on a fixed 1gig plan and if we go over our 1gig data limit then the speed will reduce to about dial-up speed, but that's not the problem. as of last night we were only at 4% usage for the month, yet the broadband speed was just soo slow (I actually had time to boil the jug and make coffee as a web page loaded!!!).
Nothing has changed with our computer settings at all, so I don't know why it would be so slow??

Is there a way to see what speed we are connected at?? - with dial-up there was the little icon at the bottom right what you chould click on and that would say 56kbps or whatever - but I don't know how to tell with broadband.....

any help would be much appreciated!

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2943 posts

Uber Geek
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  Reply # 195148 10-Feb-2009 16:45
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You need to log into your broadband router to see what speed it is connecting at or you can go to a site like www.speed.io and do a speed test.

Also I have seen some cases where a user has been throttled back to 64k but when the new month has started the router hasn't changed back to full speed for some reason.
Usually a power off & on again fixes this.






276 posts

Ultimate Geek
+1 received by user: 3


  Reply # 195214 10-Feb-2009 22:28
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Thanks - I found where to do it on the ihug / vodafone site
My download speed was 142 kbps
My upload speed was 98kbps

but I did that test on www.speed.io and it said
Download speed 640kbit/s (evaluation excellent)
upload speed 136 kbit/s
connections 1935 (evaluation excellent)
Ping 66 ms (evaluation very slow)

Overall Quality - Average, equal to 600 kbit/s

I'm not sure how to read these (what they actually mean) or if they are ok of not, so if anyone can help me understand what this all means It will be much appreciated!

98 posts

Master Geek
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  Reply # 195216 10-Feb-2009 22:40
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Had a similar problem myself once with a different ISP.  Rebooting the router worked wonders!

2782 posts

Uber Geek
+1 received by user: 120


  Reply # 196858 20-Feb-2009 09:17
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OnceBitten: Thanks - I found where to do it on the ihug / vodafone site
My download speed was 142 kbps
My upload speed was 98kbps

but I did that test on www.speed.io and it said
Download speed 640kbit/s (evaluation excellent)
upload speed 136 kbit/s
connections 1935 (evaluation excellent)
Ping 66 ms (evaluation very slow)

Overall Quality - Average, equal to 600 kbit/s

I'm not sure how to read these (what they actually mean) or if they are ok of not, so if anyone can help me understand what this all means It will be much appreciated!


That's a big variation in results. I tend to use www.speedtest.net as they let you bounce a test off a server of your choice so you can get a better idea.

Assuming the speed.io result is correct, then you're good for about 80KBytes/second (1MegaByte every 13seconds). That'd suggest you're probably on a 1Megabit connection. The ihug/vodafone results would suggest you're on a 256Kbit/sec up & 128Kbit/sec down connection, and they're having a bad day.

See what speedtest.net says, preferably during offpeak times.

7 posts

Wannabe Geek


  Reply # 197464 23-Feb-2009 15:08

I am with Vodafone Broadband, on the Ultimate Pack.

I would say over the last month the speed of Vodafone Broadband has deterated.
I find myself sitting at home in frustration about the speed.
I might aswell be on dial-up.


Running a speedtest, I get about 512K down and 96K up.

I used to get about 3800K down and 300K up, and I think that was on a bad day.

Come on Vodafone, sort it out!


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