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nzcloud9

51 posts

Master Geek


#309370 12-Oct-2023 22:20
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MyFlex plan did not receive the bonus data this month.

 

Spoke to lady on the need help app. She was not vey helpful and said you don’t get anything.

 

I then went in to the One nz store and the man looked up my account and could not do anything.

 

He said wait until next time I renew plan to see if I can then.

 

But in the mean time I miss out on my bonus data.

 

When I click on your data up bonus I get this message

 

 

 

 

Has anyone else had problems? Or could help me.

 

Thanks


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Goosey
2346 posts

Uber Geek

Subscriber

  #3147043 13-Oct-2023 06:57
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Normally…

 

 

 

money in the account night before renewal….

 

next day plan renews….

 

about an hour within the renewal successful text you get the data up text

 

you go into the app again and it’s there!

 

questions

 

  • have you got the latest version of their app?

I would suggest you email them dates/times etc and ask when  the data up bonus will be applied.

 

 

 

 


 
 
 

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Qazzy03
231 posts

Master Geek


  #3147051 13-Oct-2023 07:38
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Did you have enough money loaded on your account before renewal?

 

Because if you didn't and need to put money into the account after then... no bonus data.


nzcloud9

51 posts

Master Geek


  #3147059 13-Oct-2023 08:03
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topped up two days before 


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