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507 posts

Ultimate Geek


# 32968 27-Apr-2009 19:40
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Problem=not getting data on my iPhone 2G.  Wifi all good, but no GPRS.

So eventually after being passed around the call centres like a bad smell, i finally get to Vodafones "iPhone specialist team".

They confirm that all my settings are correct.  When I confirm that my iPhone is the first version I am told:

 "You imported the handset illegally, and hacked it to work on our network.  We can identify the 2G iPhones now and we do not allow them to have data".

So, these tw@ts at Vodafone are denying me my rights as a paying customer, due to the type of handset I have.  The handset is capable of receiving said data, as it has in past. 

Is there any way around this?

Im about to try my partners vodafone sim in my phone and see how that goes.  Might just get a new plan/number if this works.

Cheers,

Ross




 


The force is strong with this one!

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19282 posts

Uber Geek
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  # 209901 27-Apr-2009 19:42
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Vodafone NZ do not block Data to any device

Have you ever requested data to be turned off?

Let me check PM me the mobile number and vodafone 4 digit PIN

John

19282 posts

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  # 209903 27-Apr-2009 19:45
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Just further to this the iphone 3G support line is ONLY for iphone 3G not imported devices

John

 
 
 
 


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  # 209904 27-Apr-2009 19:46
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rossmnz: Problem=not getting data on my iPhone 2G.  Wifi all good, but no GPRS.

So eventually after being passed around the call centres like a bad smell, i finally get to Vodafones "iPhone specialist team".

They confirm that all my settings are correct.  When I confirm that my iPhone is the first version I am told:

 "You imported the handset illegally, and hacked it to work on our network.  We can identify the 2G iPhones now and we do not allow them to have data".

So, these tw@ts at Vodafone are denying me my rights as a paying customer, due to the type of handset I have.  The handset is capable of receiving said data, as it has in past. 

Is there any way around this?

Im about to try my partners vodafone sim in my phone and see how that goes.  Might just get a new plan/number if this works.

Cheers,

Ross



whoever told you that is full of crap.  have you set up an APN in the iphone?  I use www.vodafone.net.nz.  Also grab an app from Cydia called SBSettings to make sure the gprs radio is actually turned on.  it's called EDGE on the iPhone but it's the same as turning GPRS on and off.




19282 posts

Uber Geek
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  # 209906 27-Apr-2009 19:59
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I think I will find the network access in the HLR is set to NONGPRS

John



507 posts

Ultimate Geek


  # 209907 27-Apr-2009 19:59
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Update:

After inserting my partners SIM card data works right away.

I use boss prefs to turn EDGE on. When its on it says next to it "N/A" like it does next to wifi when i have no wifi signal in range.

The APN i have setup is www.vodafone.net.nz




 


The force is strong with this one!

19282 posts

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  # 209908 27-Apr-2009 20:03
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If your partners SIM works fine then its not the phone

PM me i can fix it easy while sitting on the couch at home

John



507 posts

Ultimate Geek


  # 209914 27-Apr-2009 20:10
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Done. You should have received a PM now...i assume its the email button? lol




 


The force is strong with this one!

 
 
 
 


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  # 209925 27-Apr-2009 20:21
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OK all sorted

John



507 posts

Ultimate Geek


  # 209926 27-Apr-2009 20:23
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Who da man?

JohnR the man!

All sorted. So what was the issue?




 


The force is strong with this one!

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  # 209928 27-Apr-2009 20:27
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You requested packet data to be turned off on your connection (guess when you got the iphone 2G)

This was disabled in the HLR (core network)

Not easy to spot and special access is required to make change (not that many staff have access)

John




507 posts

Ultimate Geek


  # 209929 27-Apr-2009 20:30
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I see. So i need to work my way past the plebs on the phone lines to the big fish to get this sorted?

LOL GG geekzone for sorting me out!

Thanks a bunch man




 


The force is strong with this one!

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  # 209931 27-Apr-2009 20:32
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I would not say Plebs that is a bit rough they would of tried their best

No problem glad I could help

John

3 posts

Wannabe Geek


  # 213548 8-May-2009 19:18
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I also have a 2G with a supaprepay card, and no edge. I went to a Vodafone shop today and they told me that data is enabled on all prepays but the import 2G uses "compressed" data so can't work. Sounded like crap to me, but I have the same issue.

So JohnR, how should I go about getting data enalbed on my account? If you can help I'd be stoked!

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  # 213549 8-May-2009 19:21
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Its enabled by default unless you have requested data to be removed have you tried SIM in another handset?

3 posts

Wannabe Geek


  # 213550 8-May-2009 19:32
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Hmm i changed the APN and now it seems to work.. thanks anyways.

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