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dadilala

12 posts

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#33276 5-May-2009 20:24
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Hi guys,
I'm in Auckland, and didnt really have this problem until about a month or so ago.
The speed between 6pm - 12am is soooo slow that it's not funny... I literally go into a youtube video, i've been on it for the last like 5 minutes, and it's loaded 33seconds.
I did the speed test and it gave me .30mb/s ........ And somehow, usually sometime between 11pm - 1am, the speed goes back to normal and is abnormally fast.

and I'm on the river-managed plan (not the unlimited one)

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dawnraid
100 posts

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  #212655 5-May-2009 20:55
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Call your isp and or make sure your filters are set up properly

kyhwana2
2537 posts

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  #212656 5-May-2009 20:55
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Yep, that's called peak traffic.
XNet doesn't have enough international bandwidth, so everything international is slooow during peak time.

Try a speed test around 8:30-9am and post what you get as a result?

Ragnor
8053 posts

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  #212659 5-May-2009 20:58
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Ring the help desk go through the normal troubleshooting steps, if they can't resolve the problem change ISP.

Telstra, Telecom, Maxnet or Snap seem to have the least peak time traffic problems.



dawnraid
100 posts

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  #212670 5-May-2009 21:05
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Seriously although xtra gets its fair load of sh** it has been the fastest and most reliable isp (im dl'ing a torrent at 1200kbps atm) I have ever used and I have used about 8 or 9. If you arent happy with XNET change your isp.

antbs
370 posts

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  #212677 5-May-2009 21:16
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Change to Orcon. They are awesome! :)

SepticSceptic
1969 posts

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  #212849 6-May-2009 13:44
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Well, I'm glad that it wasn't only just me - Youtube was excrutiatingly slow last night, international websites taking an age to arrive / render. Even the ADSL data light stops flashing for long periods (10 or seconds).
However, given the torrential rain over the weekend, and water leaking / condensing into the phone conduits, etc, it could be a case of ADSL "Rain Fade" :-).
Pay to keep an eye on it and see how it performs as the weather dries things out.




My thoughts are no longer my own and is probably representative of our media-controlled government


Niel
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  #212868 6-May-2009 15:30
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Right now I'm streaming YouTube without waiting for buffering, but it is not buffering much either (as per the way XNet manages streaming lately). Last night it was constantly pausing, buffering at about half the speed of playback. So for me during the day it is acceptable but during the night I just have to pause and wait a bit before playing the video. (My national speed is around 7Mbps, fairly decent connection at 3.5km from exchange.)



Two nights ago Auckland had power outages in various areas. Weather was bad, so perhaps some telecommunications circuits are indeed also in need of repair due to the weather.



I do not normally watch YouTube, but thought I'd add the above as my 2c.




You can never have enough Volvos!




smithse
4 posts

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  #212944 6-May-2009 20:41
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Seems to have been this way for a while now. I've just downloaded a file (30mb) from sourceforge at a painfully slow 54kb/s.

I emailed Xnet last week and the gist of it was "just grin and bear it"... They also mentioned that the price of international bandwidth is pretty high...etc etc.

I understand that, and thats fair enough, but they are way over-subscribed. I'm pretty impressed with their customer service, and don't want to ditch them, but its getting close to bailing and finding some other ISP. Lately I've been hearing good things about telecom, so even considering them

I need a reliable connection during the so called "peak-times" to stay in touch with family overseas etc using skype, and even that has become a joke.

I ditched watching youtube videos a couple of months ago...

So telecom, if you want to to come to you, make sure that you can provide me with my desired browsing experience LOL

SepticSceptic
1969 posts

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  #213511 8-May-2009 16:43
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Well, it aint ADSL rain-fade. Tried YouTube last night - slow as a wet weekend. Buffering every 10 seconds or less, international web sites slow, especially if there are embedded ad services, ,etc.
Tried this morning before heading into work - the same YouTube was brisk, loaded well in advance of the playing position. Buffered in 45 seconds for a 4 min clip.

Not that I am a regular youtube purveyor - one in a blue moon, but it does seem to reflect the overall internet experience as being less than satisfactory.

So defintely the oversubscribed bit. I'm with smithse - gonna be hard to change if this isn't resolved - but change I must. Been a customer since dial-up days, and a good 10 or so referrals. Aint that gonna loook good to them if I bail :-(




My thoughts are no longer my own and is probably representative of our media-controlled government


rickcrawley
31 posts

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  #213518 8-May-2009 17:05
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why doesn't xnet just buy more international bandwidth?

kyhwana2
2537 posts

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  #213528 8-May-2009 18:11
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rickcrawley: why doesn't xnet just buy more international bandwidth?


Because they can't afford to?

rumpty
65 posts

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  #213579 8-May-2009 21:51
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I'm making the change from Xnet. Wrote to them last Wednesday the 6th, today the internet mysteriously disappeared around 4.30pm. They at least work quickly, but heard nothing from them before the disconnection, no phone call, no email. Confirmed with the help desk that I had indeed been disconnected, and that it wasn't a "network problem", or similar.

Going to Telecom Explorer plan. At least data is included in the $50 there. Here's hoping.

dadilala

12 posts

Geek


  #213683 9-May-2009 16:01
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Wow... so many people replied!

Yahhh I reallly want to change to telecom, but seriously their plans just aint working for me.
I usually use around 25-30GBs a month...

20GB for $59.95   - not enough Gigs.
40GB for $79.95   - too many Gigs plus costs a lot more.

I'd probably change if they had a 30GB $69.95 plan, but .... they dont....

rdjacobs
143 posts

Master Geek


  #213688 9-May-2009 16:18
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im having the same problems :(





smithse
4 posts

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  #213701 9-May-2009 17:45
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ok, lets face it, telecom's pricing is a bit ridiculous and they do have their customers by the b***s by reducing their speed to dial up if you exceed your quota. If they were a bit more clever, they'd implement flexible usage, like a number of isp's provide. Come on, lets face it, an extra 2GB/month should not cost $10 for example. If Xnet can afford to supply bandwidth to their customers (being a smaller ISP) at about a dollar per gig, then its blatantly obvious that they're ripping us off... anyway, enough of the rant.

Yes, telecom are a bit more expensive, BUT if they CAN supply decent speeds and bandwidth 100% of the time, then I'd be happy to pay a bit more.

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