[WXC/VFX] Xnet Email Down?

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dawnraid

100 posts

Master Geek
Inactive user

# 37555 15-Jul-2009 11:11

Hi some clients are having difficulty connecting to the Imap / SMTP servers for XNet, I cant get through to customer service atm and there website says no known network issues.
Any one else having problems?

SepticSceptic

1757 posts

Uber Geek
+1 received by user: 364

Trusted

# 235644 15-Jul-2009 13:42

I think you need to look a wee bit harder :-)

http://www.xnet.co.nz/cgi-bin/status.cgi?id=473

Type:
unscheduled

Subject:
Mail Server Outage

Begin:
2009-07-14 11:05:00

End:
No ETA
Body:

We are currently experiencing intermittent issues with Webmail, IMAP & POP3 email services. We apologise for the continued inconvenience and hope to have this problem resolved shortly.

In the meantime please try and access your mail once every 10 - 30 minutes.

My thoughts are no longer my own and is probably representative of our media-controlled government

kbec

6 posts

Wannabe Geek

# 235648 15-Jul-2009 13:49

We've had a few issues with email here but they seem to be resolved now. Very impressed that Xnet put a message up saying there was a problem. Used to be with Slingshot and they would always deny any problems were happening when it was obvious there were.

Niel

3267 posts

Uber Geek
+1 received by user: 77

Trusted

# 235713 15-Jul-2009 15:45

The message went up on Tuesday soon after the problem started. These days XNet is very quick to do that, which helps (except when it is ADSL that is down).

You can never have enough Volvos!

dawnraid

100 posts

Master Geek
Inactive user

# 235715 15-Jul-2009 15:53

The fact of the matter is it shouldn't go down, or at least with the regularity they keep.

krisby

19 posts

Geek

# 235759 15-Jul-2009 17:28

True, it does seem to be happening a little too often with xnet, is this about the 3rd or 4th time this year? Especially as I have been away unable to get access anyway, then I get back to find I still can't, and I know I have some urgent e-mails!

Plus its been out since 1048 this morning (according to their site), if this happens again I might have to consider other ISPs

r33ks

74 posts

Master Geek

# 235783 15-Jul-2009 18:40

I don't know if I am just unlucky, but have not been able to get access to email since 11am yesterday.

To be honest I am surprised at the length of the outage, if this was xtra, it would have made the news, and there would be people asking for compensation.

Niel

3267 posts

Uber Geek
+1 received by user: 77

Trusted

# 235802 15-Jul-2009 19:35

No, only the network status was updated today. The status was first "created" yesterday shortly after the issue started at 11am. The latest update states that the issue is still not resolved. To echo ScepticSceptic:
"I think you need to look a wee bit harder :-)"

You can never have enough Volvos!