The registration appears sound, because if "I forgot my password" is selected, and the online ID/cellphone number is entered, a TXT is sent with a temporary password.
But this is greeted with a message:
** Sorry you must enter a valid username and password. Please try again. If you continue to experience difficulties please call Customer Services on 777 for assistance.
The password has been checked, as well as another temporary password requested and received. There seems to be no email assistance or free call option apart from the $1 prepaid desk. It is not an urgent matter so would be happy for things to be sorted out by email, etc. but the $1 phone call seems to be the only option.
Given that we seem to have done nothing wrong at all, how hard would it be to convince help desk to not charge the $1? Or is the $1 payable regardless given the nature of the matter?